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Lithia Hyundai of Reno

Reno, NV

4.3
4,024 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,024 reviews

January 08, 2023

The dealership was a very welcoming place. A clean space with staff ready to help. My mom and sister actually bought there vehicles here and was told of the great experience they had along w More

by Vivs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Jan 09, 2023 -

Lithia Hyundai of Reno responded

That's awesome to hear! Thanks for the wonderful shoutout to Holly and the kind words for the team. Welcome to the Lithia Hyundai of Reno family and enjoy the new ride!

January 08, 2023

Had a great experience buying our car through Lithia of Reno! From price to to all personnel, awesome! More

by m.parish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton
Jan 09, 2023 -

Lithia Hyundai of Reno responded

It was a pleasure to work with you here at Lithia Hyundai of Reno! We hope you enjoy the new car and are always here if you need anything else!

January 08, 2023

What can I say they treated me right an everybody there is very helpful to me an my family badass dealership More

by Mikekoster80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jan 09, 2023 -

Lithia Hyundai of Reno responded

Thank you so much, Mike! It's our goal to make every visit to Lithia Hyundai of Reno as helpful and comfortable as possible. See you again soon!

January 08, 2023

alex moreau is an angle him along with your dealership help me to get a car that I could depend on the payments are a little high but I have a piece of mine and that’s all that matters they are all respec More

by SHERRYBALLESTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
alex, David Lennox
Jan 09, 2023 -

Lithia Hyundai of Reno responded

We're happy to help you find the vehicle that's right for you! Thanks for allowing us to come along on your car-buying journey. Let us know if you need anything else from Lithia Hyundai of Reno!

January 08, 2023

Friendly sales people. Once you sing papers and take ownership of vehicle. Dealership forgets about you. I have had issues with my vehicle since I drove off lot. Had to beg More

by bcasas82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Ferris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jan 10, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m very sorry to hear about the issues you’ve experienced with your vehicle and apologize for the lack of communication. We aim to be as responsive as possible and always make an effort to follow up with you. Please give me a call at the number below so I can work with you to resolve the issues, thanks. Andrea McGiffin 775-682-3368 Customer Relations Manager

January 08, 2023

This shop has always treated us right. We have the greatest service adviser which is one reason we return. More

by ICUNOW430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate your loyalty at Lithia Hyundai of Reno and are always happy to see you! Thanks for the five-star review!

January 08, 2023

Very helpful in finding the right car and price and very friendly respectful with there customers. More

by WHITEL1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Jan 09, 2023 -

Lithia Hyundai of Reno responded

Helping you find the perfect car is our top priority at Lithia Hyundai of Reno. Thanks for your kind words and we hope to see you back again in the future!

January 08, 2023

Great service! I like that they know me when I walk in, and they have excellent prices. More

by CRSCTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lithia Hyundai of Reno responded

The team always looks forward to your visits! Thanks for being a valued customer at Lithia Hyundai of Reno and giving us a 5-star review!

January 08, 2023

Amazing place i love it the service was nice i am glad i chose this place More

by David c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jan 09, 2023 -

Lithia Hyundai of Reno responded

And we're glad to have you in the Lithia Hyundai of Reno family, David! Thanks for the wonderful five-star review!

January 06, 2023

This was the worst service ever. Rudest customer service I have ever got from any place More

by Zeigler.mandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All!
Jan 09, 2023 -

Lithia Hyundai of Reno responded

Hi Mandy, I’m sorry to hear your service visit did not live up to our five-star standards. I’d like to learn more about your experience so we can improve going forward. Please reach out to me at the number below when you are available to talk, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

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