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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.5
4,676 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,676 reviews

February 27, 2026

I have to take it back because after the oil change it is leaking oil now More

by LILABLUETREMAINE
Recommend Dealer
No
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Mar 02, 2026 -

Lithia Hyundai of Reno responded

Hello Ms. Tremaine, Thank you for bringing this to our attention. We’re sorry to hear you’re experiencing an issue after your recent visit, as that is certainly not the experience we want for our customers. We would really appreciate the opportunity to take a look at your vehicle and make this right for you. Please contact our service team at 775-823-5501 at your convenience so we can inspect the concern and assist you as quickly as possible. We value your business and want to ensure everything is taken care of properly. Thank you, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

February 27, 2026

It was good general knowledge was great. The dealership was very clean. The people are very nice and there was no hassles. No worries it was awesome. More

by RICHARDGURLEY14
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 27, 2026 -

Lithia Hyundai of Reno responded

Richard, we're pleased to hear you had a hassle-free experience with our team! Thank you for choosing Lithia Hyundai of Reno and for sharing your support. Safe travels ahead!

February 26, 2026

It was great , easy car purchase and no pressure environment Levi was fantastic and helpful More

by DAVID_BAILEY
Recommend Dealer
Yes
Employees Worked With
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Williams
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Feb 27, 2026 -

Lithia Hyundai of Reno responded

We appreciate your feedback. It’s great to hear that your purchase process was smooth and comfortable and that Levi provided fantastic support. Thank you for your business!

February 24, 2026

I kindly ask before my car was serviced that my tire pressure light was on and that I need it reset, I so called got my car serviced and the light was still on , I went back to the serviced desk and I w More

by DEMASCUSRUSSELL
Recommend Dealer
No
Employees Worked With
They didn't pay attention to detail
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Feb 26, 2026 -

Lithia Hyundai of Reno responded

Hi, Thank you for sharing your experience. We understand how frustrating it can be when a service concern, such as a tire pressure warning, does not resolve as expected. Tire pressure monitoring systems can sometimes take time to reset or require specific driving conditions to register properly. Our team typically provides guidance on how the system resets after service, and we regret that your light has remained on longer than anticipated. If you would like, please contact me directly so we can review your vehicle’s system and ensure everything is functioning as intended. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

February 24, 2026

Very helpful Very helpful explained everything to me and did everything they could to get me my car More

by Illalwayslovehim2008
Recommend Dealer
Yes
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Feb 25, 2026 -

Lithia Hyundai of Reno responded

Thank you for the 5‑star review! We’re so glad our team was helpful, explained everything clearly, and worked hard to get you into your car. We appreciate you choosing Lithia Hyundai of Reno!

February 23, 2026

We were repeat customers, doing the normal dealership thing of coming in to buy a car and negotiate. Chris single handedly lost the sale by not only using a ‘tale it or leave it’ approach to the negotiat More

by dustindebard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Denney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

Lithia Hyundai of Reno responded

Dustin, Thank you for taking the time to share your feedback and for being a repeat customer—we do appreciate your previous business. We’re sorry to hear that this visit did not meet your expectations. Many of our vehicles—especially high-demand models like the Santa Fe Hybrid—are advertised with aggressive, market-based pricing that is already deeply discounted, and in those cases the online price is intended to be our best, up-front price rather than a starting point for negotiation. We understand, however, that the way this was communicated to you did not meet your expectations, and we regret that. More importantly, we want to be very clear: we do not tolerate disrespectful or discriminatory treatment of any kind. Every customer deserves to be treated with courtesy and professionalism, regardless of gender, background, or ethnicity. If your experience did not reflect that standard, we take that extremely seriously. Your experience has been shared with our executive management team, and you may be receiving a call regarding it. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached at the email and phone number below. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

February 22, 2026

Came in for an oil and filter change and have the battery checked and replaced. More

by RICHVANDINE
Recommend Dealer
Yes
Employees Worked With
Jake
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience! We’re pleased to hear the team handled your maintenance and battery replacement efficiently. We look forward to serving you again.

February 21, 2026

Kind, alert to help when you walk in, no hard sell on items not needed More

by SNOWFLAKESKIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

We appreciate your feedback. It’s great to hear that our staff was welcoming, helpful, and focused on what you truly needed. Thank you for your confidence in us!

February 21, 2026

Service techs were friendly and professional, service center was easy to find.waiting room was comfortable but temp was cold More

by CUDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Foster
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We appreciate your feedback and look forward to welcoming you back in the future. Take care!

February 21, 2026

Excellent customer service and fast work, the communication was great throughout the entire wait time and after everything was done. More

by TESSA.BAIRD.145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your great feedback about our team! We hope to serve you again at Lithia Hyundai of Reno. Take care!

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