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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,033 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,033 reviews

November 26, 2023

Trisha was UH-MAZING! She was more knowledgeable than the GUYS who sold me the car in California. Tbh.. I’ll probably come there from now on if I need anything done or loo More

by TanisGirl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Lithia Hyundai of Reno responded

Hello there, we're so glad to know that Trisha was able to provide you with an amazing experience at Lithia Hyundai of Reno! We appreciate your kind words and look forward to seeing you for any future needs. Safe travels on all your drives!

November 26, 2023

Excellent service, my service advisor Ryan Newton was very professional and knowledgeable. The work done was perfect. Exactly what I had requested in a timely manner. More

by Dan H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton, service department
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Nov 27, 2023 -

Lithia Hyundai of Reno responded

Dan, it's great to know that Ryan and our team at Lithia Hyundai of Reno provided you with excellent service. We're here for your future automotive needs should the need ever arise.

November 25, 2023

Lance is by far the best service advisor I’ve ever worked with I’ve purchased vehicles every 2 years since I was 16 and that’s a lot of advisors. He is so good and takes such good of my because I’m such a p More

by Kimmiesuefisherkimiwho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Lithia Hyundai of Reno responded

We're delighted to know that Lance has been able to provide you with such exceptional service at Lithia Hyundai of Reno! Your kind words mean a lot and we'll be sure to pass them along. Thanks for choosing us, enjoy your vehicle!

November 24, 2023

The service was great I was very happy with the employees they were all really nice More

by PLUFFJASMINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Lithia Hyundai of Reno responded

We really appreciate you taking the time to leave Lithia Hyundai of Reno this awesome review. We will be sure to pass along your kudos to the team. Come visit us again soon.

November 24, 2023

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women work More

by Robinjensen0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini
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Nov 24, 2023 -

Lithia Hyundai of Reno responded

Hi Robin, Please accept my humble apology for your less-than-stellar experience, each of our customers is a valued part of our operation and should be treated as such. I'm not sure why you left with your tire as opposed to having us install it for you, normally when we repair a tire for a customer we pull your car in the shop and reinstall it. I ran the name in your handle and could not find a customer, and I shared this experience with the team and so far no one remembers this experience. If you can reach out to me at 775-682-3352 or SRobert@Lithia.com I would love to know who you dealt with so we can coach them up. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. Sincerely, Scott Robert Customer Relations Manager

November 22, 2023

All the guys were very helpful and considerate. Professional and down to earth. Top Notch More

by RUDYJR789
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Nov 27, 2023 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno, Rudy! We truly value your support. Should you ever need anything else, please let us know.

November 20, 2023

Good service positive vibes good attitude they treat you like family they are respectful and responsible More

by CABMARLO07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Lithia Hyundai of Reno responded

Hello there! We're so glad to know you felt like family at Lithia Hyundai of Reno. Our team always aims for positive vibes and respectful service! Thanks for your review and come visit our team again soon!

November 19, 2023

This purchase was the quickest and smoothest I have ever experienced. Dan Dunham and Wes Wilson are great. More

by MISAKO57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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Nov 20, 2023 -

Lithia Hyundai of Reno responded

We're delighted to know that your car buying experience with Dan and Wes at Lithia Hyundai of Reno was smooth and quick. Thanks for the positive feedback. Stop by and visit our team again soon!

November 19, 2023

Paydon spent a lot time orientating on all cars features and made sure this 69 y/o understood how they work. More

by K10JAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg, Paydon Chambers
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Nov 20, 2023 -

Lithia Hyundai of Reno responded

We're so glad to know that Paydon was able to help you understand all the features of your new car at Lithia Hyundai of Reno. We always aim for our customers' satisfaction and it's great knowing we hit the mark. Should you ever need anything else, please let us know.

November 19, 2023

They are friendly and really try to make a deal. This is the second vehicle we have purchased from them. More

by TAlbarran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
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Nov 20, 2023 -

Lithia Hyundai of Reno responded

Hello there! We're so glad to have had the opportunity to work with you again at Lithia Hyundai of Reno. Thanks for your continued support and trust in our team. We hope to serve you again in the future.

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