Lithia Hyundai of Reno

I'm 64, and have lived in this town for 45 years. The last few years very difficult in many ways. My credit took a major nose dive. I have been trying to get a decent vehicle and all of the dealershi The last few years very difficult in many ways. My credit took a major nose dive. I have been trying to get a decent vehicle and all of the dealerships in town claimed to be able to help me, that they can do what no other dealership in town can do for me, then I never hear back from them and when I followed up with them, I was either treated like a Lepper or flat out ripped off and lied to.... UNTIL... Michael Costello at Lithia Hyundai! He is my hero! Michael listened to me, didn't blow smoke or try to talk circles around me like a typical salesman does. He was kind, considerate and treated me with the respect due. He is in charge of the Fresh Start program to help people like me get a decent car and boy did he. He worked with me to get a do-able down payment, a car payment I can afford and I picked the car. Not them. I got what I wanted. No settling. I have been very ill and his consideration for that and the fact I had no car at all, was very sweet. He arranged to have my car brought to my home where I signed the papers. I did not have to spend 1 minute of this at the dealership. His co worker Kirby was so kind as well showing me what I needed to sign. I now have a beautiful, fully loaded, 2014 Jeep Grand Cherokee. Its a dream for me. If you want to be treated like a human being, know they got your back and really do want to help you find your way, not just make a sell, the you need to go to Lithia Hyundai and ask for Michael Costello. You will not be sorry. Thanks Michael and team. I love my truck! More

Everyone at this dealership were awesome and very helpful. My wife drove away in a nice new car and they handled all the paperwork quickly. I recommend these folks if you are looking into purchasing helpful. My wife drove away in a nice new car and they handled all the paperwork quickly. I recommend these folks if you are looking into purchasing a new vehicle. More

All around great customer service. I had a great experience purchasing my vehicle and when I had a screw in my tire they were able to get me in and get it taken care of. I had a great experience purchasing my vehicle and when I had a screw in my tire they were able to get me in and get it taken care of. More

The dealership was a very welcoming place. A clean space with staff ready to help. My mom and sister actually bought there vehicles here and was told of the great experience they had along w A clean space with staff ready to help. My mom and sister actually bought there vehicles here and was told of the great experience they had along with the great features Hyundai includes. Holly Jensen is amazing! She made my first time experience buying (trade in) great! She explained everything great, knew the car I was looking for and overall a quick process. She definitely knows her job and is there for the customers! Recommend her! Dealership has a great atmosphere! I walked in just to look and left with a car I love! Thank you everyone who helped and shout out to Holly Jensen. More

This shop has always treated us right. We have the greatest service adviser which is one reason we return. We have the greatest service adviser which is one reason we return. More

Very helpful in finding the right car and price and very friendly respectful with there customers. very friendly respectful with there customers. More

Great service! I like that they know me when I walk in, and they have excellent prices. I like that they know me when I walk in, and they have excellent prices. More

Friendly sales people. Once you sing papers and take ownership of vehicle. Dealership forgets about you. I have had issues with my vehicle since I drove off lot. Had to beg Once you sing papers and take ownership of vehicle. Dealership forgets about you. I have had issues with my vehicle since I drove off lot. Had to beg for service department to service vehicle. Vehicle was fixed and broke down a few weeks later on a vacation trip out of state. Vehicle left family stranded out of state. No response from dealership or warranty. Lost entire vacation and extra days from work. No response from dealership. Make sure you receive car inspection paperwork before driving away. More

What can I say they treated me right an everybody there is very helpful to me an my family badass dealership is very helpful to me an my family badass dealership More

Had a great experience buying our car through Lithia of Reno! From price to to all personnel, awesome! Reno! From price to to all personnel, awesome! More