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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

May 10, 2023

Easy, no pressure and fast. Made sure the transaction was understood, answered all the questions. Courteous and professional. More

by REHINK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Philips, Benjamin Barringer, Brian Berg, Bryce Beatty, Evan Seegmiller, Kareem Duncan, Steven Kahae
May 10, 2023 -

Lithia Toyota of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

May 10, 2023

Very easy, professional service They didn't try to up sell me anything which I appreciate More

by Ty.vennewitz
Recommend Dealer
Yes
Employees Worked With
Julia Hamar, Julia Hamar
May 10, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

May 10, 2023

Lied to at every point during the purchase experience. Ordered a car over a year in advance the day it was announced, and they conned me into buying a lesser trim level so they could give the car I wanted More

by SSILLS541
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cate MacPherson, Steven Kahae
May 09, 2023

Jarren was very helpful and friendly. The wait time is LONG . Having only 4 service bays for the volume is not enough. Lithia needs to expand the service area 🙄 More

by Margarette Deschwipple
Recommend Dealer
Yes
Employees Worked With
Jarren Brown, Jarren Brown
May 09, 2023 -

Lithia Toyota of Medford responded

It has been a pleasure serving you, Margarette. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Toyota of Medford, we look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

May 09, 2023

Customer service is great. Oil/lube techs need some help with their basic engine knowledge. Very long wait, might want to get the techs to speed things up a little bit. More

by NA0
Recommend Dealer
No
Employees Worked With
Zach Hamar, Zach Hamar
May 11, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

May 09, 2023

It is easy to get an appointment. The service center is very helpful and friendly. More

by LAURALSBULLDOG
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
May 09, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

May 09, 2023

I had ordered a new vehicle with Luis so many months ago and Luis was great with keeping me informed along the way and up to date with any new info. Not only was he very communicative leading up to the purc More

by DrK2423
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Bryce Beatty, John Matthew Uri, Luis Rodriguez
May 09, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience! Troy Kloke, General Sales Manager

May 09, 2023

I was told to request Joe by someone who knows him. I went in with every intent to do that but I didn’t have too. As soon as he saw me in line he was quick to call me up. Found me immediately by my pho More

by lisamommy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
May 10, 2023 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

May 08, 2023

We have not had the best experience with this dealership, unfortunately they were not willing to help solve an issue that arised in a previous purchase. We love our latest purchase but will not be recommendi More

by LAVELLE5
Recommend Dealer
No
Employees Worked With
Steven Kahae
May 11, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Troy Kloke, General Sales Manager

May 07, 2023

He was very helpful. Wasn't pushing me to buy a truck and helped me pick a new one. My mom will probably ask him about a new truck when she needs one cause of how good he More

by AMOISSANT
Recommend Dealer
Yes
Employees Worked With
David Soto
May 08, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with David here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

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