Lithia Toyota of Medford

I didn't get a summary of the service that was to be provided, I had to ask and then realized that a complete care- service ie. oil changes, air filters were not part of the care that came with the purc provided, I had to ask and then realized that a complete care- service ie. oil changes, air filters were not part of the care that came with the purchased of my new 2021 Prius. I am thinking of purchasing them separately. More

I was surprised that it took over an hour when I had an appointment. All I had done was an oil change and tire rotation. The time before took about 20 minutes. appointment. All I had done was an oil change and tire rotation. The time before took about 20 minutes. More

Very pleasant and quick. They gave me a ride in the shuttle and let me know what to expect ahead of time. The shuttle driver is awesome. shuttle and let me know what to expect ahead of time. The shuttle driver is awesome. More

Customer experience request: Newly purchased vehicles with OEM tires be rotated without an extra fee after Toyota Care expires. Especially when there is a pre-purchased lifetime oil change plan. The orig with OEM tires be rotated without an extra fee after Toyota Care expires. Especially when there is a pre-purchased lifetime oil change plan. The original tires are still under warranty per documents provided upon sale of the vehicle. It is reasonable to charge a fee as a courtesy for tires purchased outside of Lithia. I would be more likely to purchase replacement tires from Lithia if not charged a fee on OEM tire rotation regardless of Toyota care being expired. More

Great communication. Met me in the driveway, guided me to a parking area and helped me inside to get my car checked in. No hassle!! a parking area and helped me inside to get my car checked in. No hassle!! More

Picked car up from house , took it in for tune up, needed a new battery so put it in and brought it back. Same day. Very good service. a new battery so put it in and brought it back. Same day. Very good service. More

Found the car we were looking for and the negotiation was low pressure. The salesman, Chad, was very professional. My only complaint was driving my car away from the lot with an empty gas tank. They could wo low pressure. The salesman, Chad, was very professional. My only complaint was driving my car away from the lot with an empty gas tank. They could work on that. More

Fast,friendly service Joe went above and beyond I'm from Roseburg he was able to get me in right away and get the job done Roseburg he was able to get me in right away and get the job done More

The Service is always outstanding at this dealership. Never had a problem with any of the service Reps. They get the work done in a timely manner and get you back on the road. Never had a problem with any of the service Reps. They get the work done in a timely manner and get you back on the road. More

Armanda was friendly he give us a good customer service he answer all my questions he did a good quality work for us i will recommend him to my friends. he answer all my questions he did a good quality work for us i will recommend him to my friends. More