Luther Kia of Bloomington

Oscar Diaz did an absolutely outstanding job and deserves the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional, and genuinely caring. He made me feel valued as a customer and took the time to listen to my concerns without rushing me. Oscar went far above and beyond what I expected. He explained everything thoroughly in a way that was easy to understand, kept me updated throughout the entire process, and made sure all work was completed correctly. His communication was excellent, and his attention to detail gave me complete confidence in the service being provided. It is rare to find someone who takes such pride in their work and truly cares about delivering great customer service. Because of Oscar’s exceptional dedication, my experience at Luther Kia of Bloomington was nothing short of excellent. He turned a routine service visit into a truly positive experience. Oscar’s professionalism, kindness, and commitment to excellence are the reasons I would confidently return and recommend Luther Kia of Bloomington to friends and family. He is a tremendous asset to the dealership and should be recognized for his outstanding service. More

My wife and I had a good experience with Luther Kia. No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have a No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have an issue with the car when we noticed a leak the first night. We informed Kia and they took the car back to inspect and gave us a loaner which was great. The only downfall was their inaccurate timeline they gave us for repair. After explaining the inaccurate timline to the regional manager Dan, he acted quickly to resolve the issue and on top of that, thew in a new set if tires for the 5 day inconvenience. It was over all a good car buying experience. More

Amazing service, attention to detail on the car, so accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the vehicle we purchased. I would highly recommend working with them any time and to anyone. Thank you for being a 5 star dealership! More

Luther Kia of Bloomington made my first new car purchase very easy! All the staff I encountered had amazing customer service! Christine is absolutely amazing, she kept me updated the following day after I very easy! All the staff I encountered had amazing customer service! Christine is absolutely amazing, she kept me updated the following day after I did a test drive to insure me my car was not sold, so I could go home and get the rest of the information I needed. Mike in financing, was awesome as well! I did not feel pressured into anything! More

Bought a new 2025 Kia Telluride from Christine @ Luther Kia Bloomington. She was very professional. Handled all the paperwork and shipped my Telluride to the Louisville KY area. Even sent me pics and aa vi Kia Bloomington. She was very professional. Handled all the paperwork and shipped my Telluride to the Louisville KY area. Even sent me pics and aa video of my car before shipment. She did a amazing job. More

My wife and I bought a used CRV from Luther Kia of Bloomington in November 2024. All of the staff we worked with the day we bought it were pleasant and there was no pressure. Unfortunately, our experi Bloomington in November 2024. All of the staff we worked with the day we bought it were pleasant and there was no pressure. Unfortunately, our experience after that day has not gone well. On the way home from the dealership we noticed a howling noise at highway speeds that we didn’t notice during the test drive. We took the vehicle to our mechanic the following day and learned there was a wheel bearing that needed replacing and the U-joints were in poor condition, so the drive shaft also needed replacing. We called the dealership that same day to tell them what was found and to see what could be done. We spoke to the Used Car Sales Manager who blamed us for not noticing the issue during the test drive. One of his comments was, “What did you expect, you bought a car with 100k miles on it.” What we had expected was better customer service and the dealership to stand by their service and inspection of the vehicle prior to sale. Had we known we would need to invest $2000 of repairs into the car immediately after purchase, we would have looked at something else. The used car manager said we could bring the car back to the dealership to be looked at but they wouldn't fix anything they didn’t deem to be a safety issue. Since there was no guarantee we would get anything from the dealership if we brought it there, we had mechanic do the repairs instead. We then reached out to the general manager of the dealership expressing our disappointment with the used car manager and asked what could be done to resolve our issue. After some back and forth and his review of the invoice from our mechanic, he agreed to meet us halfway on the repair costs and said they would be sending us a check. That was in mid-December. It is now March and we still haven’t received any reimbursement. We have reached out to the general manager multiple times and he is not responding. This has been a poor experience that could have been handled so much better. We will not be buying from Luther again. More

Jim was a very straight forward and direct sales person that gave honest straight answers to my questions. He was a pleasure to work with and he spent a significant amount of time explaining the car's tech that gave honest straight answers to my questions. He was a pleasure to work with and he spent a significant amount of time explaining the car's technology to me and my wife when delivering the new Telluride. I would be very comfortable buying another car from him. And the business office supporting Jim was also a pleasure to work with. They handled the transaction as I desired and did not add on any unrequested services or charges. More

just nowNew-Edit Delete Brought my car in to get fixed and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help calm my nerves due to poor past experiences and customer service or lack of at other dealer ships i was nervous but he answered all my question in detail slowly and in English language not the big word stuff he laughed at my horrible jokes. and had me in and out in a decent time . I will now be a forever customer with Bloomington Kia . and again please employee of the year goes to this young man people like him are rare . he is so well mannered as well just WOOOOOOOW ! More

Christine Stanfield was extremely helpful, knew that I needed a car, and helped me achieve what I needed. She was fast, friendly, and knew what she was doing. It was the fastest purchase time ever. I can' needed a car, and helped me achieve what I needed. She was fast, friendly, and knew what she was doing. It was the fastest purchase time ever. I can't thank her enough!!! More

Previously Luther Kia of Bloomington received a A plus rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they woul rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they would get it to the other place. When I arrived they wanted me to take ot there. I am not used to driving in the Twin Cities so driving it to a place 20-30 minutes away was unacceptable. They ended up driving the car along with me to the service place. The service place said it might not get done because late. But it was not late. I made it to where I was told to go on time. So the second situation gets a C plus. The last issue has been horrible. I went to a Kia dealer not Luther Kia and got my oil changed. They either did not know how to reset the oil or just did not do it. I asked Luther Kia for help and they tried. Unable to do it even tho I followd their dorections. Took car to a local dealership and they reset it 1st time they did the oil but not the second time. The guy working the second time said it was greyed out and could not do it. I asked Luther Kia of Bloomington to talk to where I got my oil changed and help them do it. They refused me by way of text after me calling two times. I gave Luther Kia of Bloomington a A plus when I bought the car but now they get a F. I want to change the F back to a A plus. But they said they would no longer try to help with the dituation. I am not great woth cars. I wanted them to help the dealership where I go locally to do it and they refised. I am not stupid. I am a professional. So it is hard for me and if it hard for other dealerships that change oil then they should help the other dealership do it and not tell me not to ask for help. More