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Maple Hill Auto Group

Kalamazoo, MI

Overview
Employees
Reviews
Vehicles
4.6
5,059 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,059 reviews

November 29, 2021

Staff was courteous and friendly. Work was done in a timely manner. Easy to schedule online. More

by HMSCRIBNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review! I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
November 29, 2021

My wife and I had a great experience at Maple Hill and we would recommend them to anyone looking to buy a vehicle. Our salesman, James DeYoung was very nice to work with and showed us great respect. He was n More

by JMARROW6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman
Other Employees : James DeYoung
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Dec 01, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review! I am happy to hear you had a good experience here in our sales department with James. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
November 27, 2021

A warm greeting started pleasant experience that went according to plan. The loaner car has me making plans for my next new vehicle. For now though my car sounds great! More

by SANFORD5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAN TAYLOR
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Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
November 27, 2021

Friendly staff, but I waited an hour and 45 minutes for an oil change and new front wipers. I had an appointment. I had the wipers replaced because the old ones were streaking, but the new ones streaked, t More

by SHOPFWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Maple Hill Auto Group responded

I am sorry to hear that this was your experience here at Maple Hill. The service department often gets very busy so it can be easy for them to fall behind schedule. If they were behind schedule when you got here for your appointment, they should have made you aware of this so I am sorry that they did not. If there is anything else we can do for you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Dec 06, 2021 -

SHOPFWILLIAMS responded

Thank you for responding to me. I have always been satisfied with your service and the friendliness of the staff.

Helpful
November 27, 2021

The people are very cerise They listen to what the The people are very cerise They listen to what the problems are or concerns. Overall very nice people to deal with.😃 More

by BEVERLYPAPIERZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here at Maple Hill Auto Group. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
November 27, 2021

Im blown away at how easy they made this. I was buying out a lease I acquired in CA. The lease was dealer-owned so I had to purchase through a dealership. Matt took care of everything, we never even met u More

by Bkoyak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Matt. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
November 26, 2021

Very very slow service. Service writer not knowledgeable or professional. Wanted to buy a new car here but I will not. More

by MCCLURERYLEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cedric .. service writer.. poor
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Dec 06, 2021 -

Maple Hill Auto Group responded

I'm sorry we couldn't earn your business. If you would like to talk about what happened in more detail, please feel free to give me a call anytime. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Helpful
November 26, 2021

Communication was superior, was kept in the loop during the process of my service call. More

by BILLW8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
November 25, 2021

Phil is great to work with! Always friendly, thoughtful, knowledgeable, and thorough in what he does! More

by ALGUMBLETON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger
Matt Taylor
Other Employees : Phil Lawrence
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Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Phil. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
November 24, 2021

The service department is top notch. Not only are their prices fair and provide quality work, the staff is always extremely helpful and friendly. More

by AaronW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Helpful
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