Mark Christopher Auto Center

Thorough check on my warranty claim. Juan kept me updated with my car and the EV technician performed every diagnostic for the drive motor sound. Although the sound was not resolved, the Juan kept me updated with my car and the EV technician performed every diagnostic for the drive motor sound. Although the sound was not resolved, the advice suggested that the car is safe to drive gave me reassurance More

Nobu was great as always. Very easy drop-off and pick-up. Great communication at every step of the way. Very easy drop-off and pick-up. Great communication at every step of the way. More

The service scheduling and check in process was very efficient. Cesar, service consultant, was extremely helpful during the whole repair process. He facilitated a rental car and kept me informed of all efficient. Cesar, service consultant, was extremely helpful during the whole repair process. He facilitated a rental car and kept me informed of all the work needed to be performed. Extremely satisfied with the professionalism of the entire service staff. More

This survey is not user friendly. My 3rd time in responding to this survey. Overview, took 3-1/2 days to repair car. During this time, picked up car only to return as engine light cam My 3rd time in responding to this survey. Overview, took 3-1/2 days to repair car. During this time, picked up car only to return as engine light came on. Consultant, Ivo, assisted in getting GMC to cover engine repair cost, which is very much appreciated. More

So unprofessional, no accountability gave information to someone that wasn’t owner of vehicle they open parts with my consent called them out they messaged a person that want on there then took no accountab someone that wasn’t owner of vehicle they open parts with my consent called them out they messaged a person that want on there then took no accountability said they didn’t my sent a message and I have prove . More

You asked whether I was satisfied. Chelsea’s handling of this deserves more than a checked box on a customer satisfaction survey—it deserves your leadership’s attention. On Thursday Chelsea’s handling of this deserves more than a checked box on a customer satisfaction survey—it deserves your leadership’s attention. On Thursday before the long Columbus Day weekend, something struck our windshield while we were driving down the 10 freeway, leaving a roughly three-inch hole. My brand-new 2026 Escalade had fewer than 1,000 miles on it. I was 300 miles from home with my wife, two small children, and my senior citizen parents, with a vehicle that was unsafe to drive back. We were 15 miles from our destination, so we got there and I immediately started calling dealerships to find a windshield. When I called yours and asked for the service manager, Chelsea answered and asked how she could help. From that moment, she owned the situation. She immediately texted me, got to work, and within 45 minutes had confirmed the windshield and scheduled the repair for the following day. When I dropped it off, she also accommodated my requests for an oil change and tire balancing—all heading into a holiday weekend. I own my own company, which has been in business for nearly 40 years, and customer service is central to what we do. I know the value of someone who can recognize urgency, understand the people affected, and take responsibility for getting the job done. Chelsea demonstrated all three. She understood that she had an entire family counting on her. Her urgency, communication, and follow-through allowed us to enjoy our trip instead of spending it scrambling for a way home. Employees like Chelsea are assets, and assets like her need to be recognized, invested in, and given room to lead. She showed management qualities under pressure, and I hope your leadership sees the potential that was so obvious to me. Please put this in front of your general manager and whoever oversees your service department, and make sure Chelsea receives a copy. I want her to know that I noticed every bit of effort she put into helping my family—and that I took the time to make sure the people above her heard about it. Chelsea came through for us when it mattered. That deserves recognition that carries some weight. More

I want to thank Nobu because he is timely and the service department does an awesome job. I will always return to Mark Christopher Service dept. department does an awesome job. I will always return to Mark Christopher Service dept. More

I am always well taken care of when I come in. Everyone I’ve encountered has been very helpful and kind and courteous. Everyone I’ve encountered has been very helpful and kind and courteous. More

Dealership experience was fine just a couple delays in the process of getting things done in timely manner I was told it would take one day to get my interior done and then they switched it to 3 days and the process of getting things done in timely manner I was told it would take one day to get my interior done and then they switched it to 3 days and got it wrong the first time the I was told my car was gunna get detailed and get my tank filled for the inconvenience but that didn't happen neither and took about 6 days there the second time . Also have not received my points on the gm app or tags in the mail yet so I can put my custom license plates on More

Chelsea is a great person to work with. She’s extremely knowledgeable in her field. It’s been a breeze to get in for service through text or call. She’s personable and poignant. I won’t go She’s extremely knowledgeable in her field. It’s been a breeze to get in for service through text or call. She’s personable and poignant. I won’t go anywhere else for our Cadillac service and they have earned me as a lifelong customer for all future sales. More