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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,345 Reviews

6,345 Reviews of Mark Christopher Auto Center - Service Center

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September 11, 2025

Title: Disappointing Experience with Poor Customer Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive i More

by salomon76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you bringing this to my attention and encourage you to reach out directly so I can address your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2025

By far one of the best, that’s why customers keep coming back not just because of the service because they get stuff done and get it right the first time! More

by elida741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

Javier was really good with helping me with everything I needed. He was courteous and efficient. I was in and out right away. Thank you, Javier! More

by avanz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm so happy to hear that Javier provided you with excellent service. At Mark Christopher Auto Center, we strive to make every visit efficient and pleasant. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2025

Chelsea was very professional, she communicated with me through having my vehicle. Excellent place highly recommend. More

by LISA@DMELECTRIC-INC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Mark Christopher Auto Center responded

Thank you for your fantastic review, Lisa! We're thrilled to hear that you had a great experience at Mark Christopher Auto Center and that our team, especially Chelsea, provided professional and effective communication while servicing your vehicle. Your recommendation means a lot to us! We look forward to serving you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 09, 2025

Waiting for your car can sometimes be a hassle but service was quick and the waiting area is nice and clean. All employees at the service department are great but Chelsea was amazing as always! More

by summer
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Summer! I truly appreciate your kind words about our service team and the waiting area at Mark Christopher Auto Center. It’s fantastic to hear that Chelsea made your experience exceptional. Looking forward to welcoming you back for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 07, 2025

I had some minor issues with the work done on the headliner but, after multiple attempts, I can’t get anybody to respond about fixing it. There are enough other service centers around that I’ll be ta More

by MMIZE721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Juarez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration with the communication regarding the headliner work at Mark Christopher Auto Center. Your feedback is important, and I appreciate you bringing this to our attention. Please consider reaching out to me directly to discuss your concerns, as we are committed to maintaining our high standards. We hope to have the opportunity to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2025

Excellent and expedite service! Noah took really good care of my problem. Will contact Noah directly. More

by CLIENTSERVICES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm glad to hear that you received excellent and expedited service at Mark Christopher Auto Center. It's great to know that Noah was able to assist you with your needs. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2025

I had a warranty issue with my 1 year old Escalade and as usual Chelsea got me right in and out. Treated like family. Very happy with my service. More

by SCOTTDARROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Scott! I'm thrilled to hear that Chelsea provided you with excellent service regarding your Escalade's warranty issue. At Mark Christopher Auto Center, we strive to treat every customer like family, and it’s great to know you felt that during your visit. We appreciate your feedback and look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 04, 2025

Very helpful service department, listened to complaints and found problem. Was able to work around my schedule. More

by Amy H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Mark Christopher Auto Center responded

Thank you, Amy! We're thrilled to hear that our service department could assist you effectively and accommodate your schedule. At Mark Christopher Auto Center, we strive to provide excellent service and truly value your feedback. We hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2025

Went in and had my oil change and tire rotation done in under 2 hours definitely better and faster then most other dealers More

by VIRGINIOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your fantastic review! We're thrilled to hear that you had a quick and efficient experience with your oil change and tire rotation at Mark Christopher Auto Center. We always strive to provide top-notch service to our customers. We look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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