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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,348 Reviews

6,348 Reviews of Mark Christopher Auto Center - Service Center

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September 15, 2025

Disappointing experience purchasing a $150K vehicle! So many reasons for a subpar experience: 1. Everything was handled at the Chevrolet showroom when I was there to purchase a top of the line Cadill More

by sellkim8
Recommend Dealer
No
Employees Worked With
Greg Hess
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand that purchasing a $150K Cadillac should be exceptional, and it seems that we did not meet your expectations in several areas. Your feedback regarding the handling of the sale and the issues with the vehicle inspection is important to us. I appreciate you bringing these concerns to our attention, particularly the improperly fitted rear bumper and the malfunctioning TPMS. We take product knowledge seriously and will ensure our team is better informed moving forward. If you would like to discuss this further or provide additional details, I encourage you to contact me directly at Mark Christopher Auto Center. Your satisfaction is crucial to us, and we are committed to improving our services. Thank you again for your feedback. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 15, 2025

my car was serviced in a very efficience manner I'm glad & very happy with your service team if I ever need my car to be service I will take it there again best regards thanks More

by MARTIN655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2025

Dropped my truck off and they found my oil leak, whereas other mechanics/ dealers couldn’t find the leak! Thank you for the prompt and updated responses with my questions. Very happy! First time bringing i More

by rj1810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Mark Christopher Auto Center responded

Thank you for your fantastic review! I'm pleased to hear that we were able to find and fix the oil leak on your truck when others couldn't. It’s great to know that our prompt communication made your experience even better. I appreciate you choosing Mark Christopher Auto Center, and we look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2025

Beautiful selection of trucks great people very helpful couldn’t ask for anything more great service More

by krismortiz67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Kris! I'm thrilled to hear that you enjoyed our selection of trucks and had a great experience with our team at Mark Christopher Auto Center. Your satisfaction means a lot to us! We look forward to assisting you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 11, 2025

Title: Disappointing Experience with Poor Customer Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive i More

by salomon76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you bringing this to my attention and encourage you to reach out directly so I can address your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2025

Javier was really good with helping me with everything I needed. He was courteous and efficient. I was in and out right away. Thank you, Javier! More

by avanz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm so happy to hear that Javier provided you with excellent service. At Mark Christopher Auto Center, we strive to make every visit efficient and pleasant. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2025

By far one of the best, that’s why customers keep coming back not just because of the service because they get stuff done and get it right the first time! More

by elida741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Elida! We're thrilled to hear that you appreciate the quality of service at Mark Christopher Auto Center. Our team strives to ensure that every customer has a positive experience, and it’s gratifying to know that our efforts make a difference. We look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 10, 2025

Chelsea was very professional, she communicated with me through having my vehicle. Excellent place highly recommend. More

by LISA@DMELECTRIC-INC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Mark Christopher Auto Center responded

Thank you for your fantastic review, Lisa! We're thrilled to hear that you had a great experience at Mark Christopher Auto Center and that our team, especially Chelsea, provided professional and effective communication while servicing your vehicle. Your recommendation means a lot to us! We look forward to serving you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 09, 2025

Waiting for your car can sometimes be a hassle but service was quick and the waiting area is nice and clean. All employees at the service department are great but Chelsea was amazing as always! More

by summer
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Summer! I truly appreciate your kind words about our service team and the waiting area at Mark Christopher Auto Center. It’s fantastic to hear that Chelsea made your experience exceptional. Looking forward to welcoming you back for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 07, 2025

I had some minor issues with the work done on the headliner but, after multiple attempts, I can’t get anybody to respond about fixing it. There are enough other service centers around that I’ll be ta More

by MMIZE721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Juarez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration with the communication regarding the headliner work at Mark Christopher Auto Center. Your feedback is important, and I appreciate you bringing this to our attention. Please consider reaching out to me directly to discuss your concerns, as we are committed to maintaining our high standards. We hope to have the opportunity to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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