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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
4.6
11,461 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 6,820 service reviews

August 18, 2026

Service writer (Ed Brady) was terrible about returning phone calls and following through with promises to call and keep us appraised of the ongoing service issues. I had to go to the dealership several More

by GOLFER8954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Brady
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Aug 18, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concerns regarding communication and service updates during your recent experience at Mark Christopher Auto Center. It's important to me that you feel informed and valued throughout your service visits. I appreciate you bringing this to our attention and encourage you to reach out to me directly so I can address these issues and improve your experience. We hope to have the opportunity to regain your trust in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 17, 2026

Brought my car in for a second time for check engine light and they did not have a loaner vehicle available. Also was told my car was whistling because there were micro cracks in the brakes so I allowed More

by stephaniejs2488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Jose
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Stephanie. I understand your concerns regarding the check engine light and the issues with your brakes. It's important to us that you feel satisfied with the service provided at Mark Christopher Auto Center. If you could reach out to me directly, I would like the opportunity to discuss your situation further. Your feedback is appreciated, and we hope to regain your trust in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 17, 2026

Service was quick and professional. Everything was explained well. I didn't wait too long either, More

by mrs.gmichel6
Recommend Dealer
Yes
Employees Worked With
Osbaldo “Ozzy” Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Mark Christopher Auto Center responded

Thank you for your review! I'm glad to hear that your service experience at Mark Christopher Auto Center was quick and professional. It's great to know that everything was explained clearly and that you didn't have to wait long. Your feedback is appreciated, and we look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 17, 2026

Eddie the service representative was very helpful in assisting with the issue. Right now I believe the issue with my vehicle has been resolved More

by ROBGINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Brady
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Aug 17, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback, Rob! I’m delighted to hear that Eddie was able to assist you effectively and that your vehicle issue has been resolved. At Mark Christopher Auto Center, we strive to provide the best service possible. We look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 16, 2026

Service department was great got my truck in and out quick so I could get back to work! More

by BEN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2026 -

Mark Christopher Auto Center responded

Thank you for your kind words! I’m thrilled to hear that our service department was able to get your truck in and out quickly. At Mark Christopher Auto Center, we strive to ensure our customers can get back to their busy schedules with minimal delay. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 14, 2026

Very satisfied with the service center personnel. They have been friendly, knowledgeable, and helpful. Disappointed in the overall vehicle due to repetitive problems. More

by TRUMSHARK
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Picanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Klosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback. I'm glad to hear that you were satisfied with the service center personnel at Mark Christopher Auto Center. I appreciate your kind words about their friendliness and knowledge. We understand your disappointment with the vehicle's repetitive issues. Your concerns are important to us, and we encourage you to reach out to assist you further. Hope to see you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 13, 2026

My service advisor Avo is the best. Awesome customer service and kept me updated ever step. More

by erniedom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Ernie! I’m thrilled to hear that Avo provided you with excellent customer service and kept you updated throughout your visit. At Mark Christopher Auto Center, we strive to ensure our customers have a great experience. Looking forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2026

Excellent Service I had my 2025 Silverado 1500 3. 0L Duramax serviced here, and Juan Fletes did an outstanding job as my service advisor. He was professional, knowledgeable, and kept me updated throug More

by RAMIMAHROOM279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Picanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Abdelmesseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Beardsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Mark Christopher Auto Center responded

Thank you for your review, Rami! I’m happy to hear you had an excellent experience with your 2025 Chevrolet Silverado 1500 at Mark Christopher Auto Center. Juan is indeed a valuable member of the team, and it's great to know he provided you with the professional and attentive service you deserve. We appreciate your recommendation and look forward to seeing you again for your future service needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2026

Multiple car buyer and have had almost all my services done here. HOWEVER, being 1st in line for a simple oil change and tire rotate that took 2 hours is pretty crazy. Really appreciate the lovely coffee More

by suzanne7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback, Suzanne. I appreciate your loyalty as a multiple car buyer at Mark Christopher Auto Center and your kind words about our friendly team and amenities. I understand that a 2-hour wait for an oil change and tire rotation is not ideal, and we are always looking for ways to improve our service efficiency. Please feel free to reach out directly if you have any further concerns or suggestions. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2026

Helpful, kind, understanding and considerate to customers. Good communication about service needs on vehicle. Chelsea is excellent and always know she will do her very best to accommodate needs of More

by E&D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2026 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful feedback! I’m thrilled to hear that you had a positive experience at Mark Christopher Auto Center. Chelsea truly exemplifies our commitment to excellent customer service, and I’m glad to know she was able to meet your needs. We appreciate your support and look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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