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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,320 Reviews

6,320 Reviews of Mark Christopher Auto Center - Service Center

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August 12, 2025

Service was great. Had a 1 pm appt, but took car in early and they finished work two hours later. Did not give full stars because it took them 40 min to check me in. More

by EESOLIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I'm glad to hear that you loved the service at Mark Christopher Auto Center, and I appreciate you sharing your experience with us. I understand that a 40-minute check-in wait can be frustrating, and we will work to improve this process moving forward. We hope to serve you even better next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2025

The service was fast and handled with friendly customer service, I guess no more quick washes like old days would be nice if everyone were plugged in til picked up!! But have no complaints with this dealer More

by Dat337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Picanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm glad to hear that you experienced fast service and friendly customer care at Mark Christopher Auto Center. We appreciate your feedback about the quick wash service and will certainly take it into account. We look forward to seeing you again and providing you with the best service possible! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2025

Service was exceptional as always, came in for a 4 wheel alignment this time around. The attention and customer service provided is unmatched. Always happy to take the drive to have my vehicle serviced her More

by Haro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Mark Christopher Auto Center responded

Thank you for the wonderful review, Haro! We’re delighted to hear you had an exceptional experience at Mark Christopher Auto Center for your 4-wheel alignment. It’s great to know Nobu provided the thorough and communicative service we strive for. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2025

Most of the time the employees were nice and helpful and were attentive the only thing was the waiting period of 4 hours More

by KARENANGUIANO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Mark Christopher Auto Center responded

I truly appreciate your time in sharing your feedback, Karen. It's great to hear that our staff was helpful and attentive during your visit at Mark Christopher Auto Center. Our team understands that a 4-hour wait can be lengthy, and we're continually looking for ways to improve our service timelines. We appreciate your patience and hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 07, 2025

Smooth purchasing process and very smooth financing process. Dealer had a price displayed for desired vehicle and agreed to it without alterations. More

by KENNYJUNIOR89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Inchaurregui
Aug 08, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Kenny! I am so glad you had a smooth purchasing and financing process at Mark Christopher Auto Center. Our team aims to provide transparent pricing and excellent service for all our customers, and it's great to know that's what you have experienced. We appreciate your feedback and look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 06, 2025

Excellent service and professionalism. Great customer service. Highly recommend for service needs. Thank you, Nobu! More

by henrybaltazar78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Mark Christopher Auto Center responded

Thank you, Henry! I truly appreciate your kind words about the excellent service and professionalism at Mark Christopher Auto Center. It's fantastic to hear that you had a great experience with us. We look forward to serving you again for any of your future service needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 04, 2025

Chelsea is remarkable. She is the primary reason I remain Loyal to MC. Her professionalism and knowledge is second to none. More

by JAMES.HAMMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your review, James! I am pleased to hear that Chelsea has made such a positive impact on your experience at Mark Christopher Auto Center. Her professionalism and knowledge truly set her apart. We appreciate your loyalty and look forward to assisting you again. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 03, 2025

Take 1:45 min to tellme don’t have the part for my truck and wait another 15 min to bring my truk More

by gmljose2620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that waiting for your truck and not having the part you needed can be frustrating. At Mark Christopher Auto Center, we strive to provide timely service and appreciate your patience. If you have further concerns or would like assistance, please feel free to reach out to me directly. We look forward to improving your experience in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2025

I am extremely disappointed that I’ve had to bring my truck in three separate times for the same radio issue. I was informed that the radio had been replaced with a brand-new unit, yet the problem has pe More

by 94angelica.flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu Damon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Klosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Fuentes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Avo Injian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Juarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fletes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Angelica. I understand how frustrating it must be to have ongoing issues with your new truck's radio, especially after multiple visits. We truly appreciate your feedback and want to ensure we address this matter promptly. Please contact me directly at Mark Christopher Auto Center so I can work towards a resolution and get your truck back to its optimal performance. Your satisfaction is important to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2025

chelsea jose is exceptional. she is very knowledgable and responsive. her expertise and professionalism is the reason i remain loyal to mark christopher More

by JAMES.HAMMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words, James! I am glad to hear that Chelsea provided you with exceptional service and that her expertise and professionalism keep you loyal to Mark Christopher Auto Center. If you have other concerns or questions that you would like to discuss, feel free to reach out to us. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932