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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,199 Reviews

6,199 Reviews of Mark Christopher Auto Center - Service Center

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October 27, 2024

The service is always amazing at Mark Christopher. It’s definitely a dealership who values their customer's. More

by OG1JEDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We truly appreciate your feedback about the amazing service at Mark Christopher Auto Center. Our team is committed to valuing our customers, and it's wonderful to hear that reflected in your experience. We look forward to welcoming you back soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Appointment was a breeze to make online. No waiting at check in for my vehicle to get serviced. Waited at about 2.5 hours for recommend service and two recalls to be completed. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! We’re glad to hear that scheduling your appointment online was easy and that the check-in process was quick at Mark Christopher Auto Center. We appreciate your patience during the service and our recall work. We strive to provide efficient service and hope to see you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Mark Christopher is a very claen Is dealership. there employees are Are very helpful and respectful. I Recommend asking for Rami Mahroom, He made us feel very Comfortable. No Pressure into Purchasi More

by gmartinez732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. Rami is indeed a valued member of our team, and we're glad he made you feel comfortable during your visit. We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2024

Thanks thank you thank you thank you thank you thank you thank you thank you thank you More

by THELVARIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your generous review! We appreciate your support for Mark Christopher Auto Center and look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 26, 2024

Great place to buy cars. Great salesmen .specially Alex he was very helpful and caring even after we purchased the car he was still helping us More

by mwael85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Mark Christopher Auto Center. It's wonderful to know Alex was able to assist you and continue providing support even after your purchase. We appreciate your feedback and look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 26, 2024

Great experience with customer service from start to finish Enjoyed hanging out in the waiting room More

by A_STEP68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service at Mark Christopher Auto Center. We strive to create a comfortable environment for our customers, and we're glad you enjoyed your time in the waiting room. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2024

As a client, it is understood that when my truck is taken to the back, things are being done correctly and up to the standard, which is checked off on the documentation returned me after servicing the vehicl More

by firemanjavy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your concerns regarding the state of your truck upon its return, especially with the glove compartment and tire pressure issues. This is not the standard we strive for at Mark Christopher Auto Center. We take quality service seriously, and your experience does not reflect our commitment to our customers. I encourage you to reach out to me directly so we can address your concerns and ensure that we make this right. Your satisfaction is important to us, and we want to restore your confidence in our service. Thank you for bringing this to our attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2024

The most important Take away from the whole experience is the problem resolution that occurred. The purchase of the vehicle, The sales person, and also loan processing staff and all other staff, and even the More

by AMOSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Oct 28, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Mark Christopher Auto Center was largely positive, especially regarding problem resolution and the exceptional service from our staff. We appreciate your understanding with the small glitch in the service department, and we're glad it was resolved to everyone's satisfaction. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2024

Outstanding customer service and an ease of making the transaction finalized. Jose was easy to connect with and made for a great overall experience. More

by CLINTONMARKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Enciso
Oct 28, 2024 -

Mark Christopher Auto Center responded

Thank you, I appreciate your positive feedback! We're thrilled to hear that you had an outstanding experience at Mark Christopher Auto Center. It's great to know that Jose provided you with excellent customer service and that the transaction process was smooth. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2024

They gave me my car at the time they said for the oil and tire rotation. However, they were not able to get the recall done by the time I needed. More

by emily_vlnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Oct 25, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate you taking the time to share your experience with Mark Christopher Auto Center. I'm glad we were able to complete the oil change and tire rotation on time. However, I understand that we couldn't address the recall in the timeframe you needed. If there's anything else we can do to assist you with the recall, please don't hesitate to reach out. We hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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