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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

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January 05, 2025

Excellent customer service. A bit longer than expected for the type of service performed. No additional comments More

by TENCHA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your review! I appreciate your kind words about our customer service at Mark Christopher Auto Center. I understand that the service took a bit longer than expected and always strive to improve our efficiency. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2025

What was to take a couple of hours took almost 8 hours even with an appointment. More

by denns.anderson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniella from pre-owned.
Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I am disappointed to hear that your service experience took significantly longer than expected, even with your appointment. I appreciate you bringing this to my attention, and I would encourage you to reach out directly so I can address your concerns and ensure a better experience in the future. Thank you for choosing Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 03, 2025

Excellent service and communication. My vehicle was serviced faster than expected and I was very happy with everything. More

by lorenzo.detoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience at Mark Christopher Auto Center and that your vehicle was serviced faster than expected. We appreciate your kind words about our service and communication. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2025

Astounding customer service! I’m so grateful to Mark Christopher Auto Center! They truly treat you like family. More

by heatherkobler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo Injian
Jan 03, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We're thrilled to hear that you had an astounding experience at Mark Christopher Auto Center and felt like part of our family. We truly appreciate your support and look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 29, 2024

Outstanding service once again. There was a mix up with my appointment but they took me anyways so that was appreciated. Always very nice to me when I arrive. Dario is always gentl More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario
Dec 30, 2024 -

Mark Christopher Auto Center responded

Thank you, Christine, for your wonderful review! We're thrilled to hear that you received outstanding service at Mark Christopher Auto Center, even with the mix-up. It's great to know that Dario and the team made you feel welcome. We look forward to seeing you next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 26, 2024

The service dept is always great, my only issue this time is at the end of my service, I was in your waiting room, but the service rep called me on the phone to tell me my car was ready. I specifically had c More

by Krissyjn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Mark Christopher Auto Center responded

Thank you, Krissy, for your thoughtful review. We truly appreciate your kind words about our service department. I understand your concerns regarding the communication about your battery and tires, as well as the lack of the diagnostic paper and the clean-up process. Your feedback is invaluable, and we will work on improving these small details to ensure a more seamless experience in the future. Thank you once again for your support. We look forward to welcoming you back to Mark Christopher Auto Center for your next visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 24, 2024

You guys should do a video review on what you guys work on like most dealerships too. More transparency for customer confidence. More

by kawesaki
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! We appreciate your suggestion about video reviews at Mark Christopher Auto Center. Transparency is important to us, and we will definitely take your idea into consideration. If you have any other suggestions or questions, feel free to reach out!

December 22, 2024

Everyone very friendly and courtesios Very nice waiting room an completed Service on time..as promised More

by GREENBERG_STEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie service department
Dec 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We’re thrilled to hear that you found our team at Mark Christopher Auto Center to be friendly and courteous. It’s also great to know that you appreciated our waiting room and that your service was completed on time as promised. We look forward to seeing you again on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2024

Service was good. Avo, our service advisor always does a great job. Our only issue is that since covid, Mark Christopher no longer washes the vehicles after being se More

by RCAMPTOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Dec 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I'm glad to hear that Avo consistently provides great service. We appreciate your feedback regarding the car wash policy in the service department. Your comments are important to us, and we strive to uphold our high standards at Mark Christopher Auto Center. If you have any further questions or suggestions, please feel free to reach out. We look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 16, 2024

My car was serviced and ready as promised by the service office. Thank you so much! More

by johndit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm thrilled to hear that your car was serviced and ready as promised. At Mark Christopher Auto Center, I strive to provide excellent service to all our customers. I look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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