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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,020 Reviews

1,020 Reviews of Martin Chevrolet - Service Center

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April 30, 2025

Quick turn around for an oil change and wash. Clean waiting area and free coffee. More

by lionhound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

My experience with this dealership lately the last couple years I've been pretty poor they don't cheer with respect they honor anything they sold us and how do you treat people like that that spend over $50, More

by Tschristy071005
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
April 30, 2025

Excellent service team, starting with Ralph, who is both attentive and highly responsive, key attributes in a service writer. Paul continues as a superb mechanic, highly knowledgeable and skilled. More

by SAK
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
April 30, 2025

Very poor communication. Went to pick up car, huge puddle underneath. Not happy at all. More

by Debdawdy
Recommend Dealer
No
Employees Worked With
Chris
April 21, 2025

Went on just for an oil change and tire rotation. After further review of the tires I ended up buying 4 tires and new tire monitors. More

by Chevy4life
Recommend Dealer
Yes
Employees Worked With
Ociel Cardoso
Apr 29, 2025 -

Martin Chevrolet responded

Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

April 19, 2025

Great service and knowledgeable people, Timely, professional employees. We have purchased 4 new cars over the past 8 years and have always been 100 percent pleased. We recommend Martin Chevrolet More

by larryincary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Martin Chevrolet responded

Larry, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

April 18, 2025

Have no problem the respect are good people The do good job whit oil change and inspection the car More

by Dino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Martin Chevrolet responded

Dino, Thank you for your kind review; we are happy to pass along your comments to the team here at Martin Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

April 16, 2025

Most communication were via text They addressed the issue and corrected Service provided was good; however I do feel GM should have covered this under the recall This was a semi dangerous experience for my w More

by todd.farbiak
Recommend Dealer
Yes
Employees Worked With
Chris Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
April 15, 2025

I had an oil change and it was done in a timely manner and let me know if any problems I had with my car. More

by marilyndrake1217
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
Apr 18, 2025 -

Martin Chevrolet responded

Marilyn, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! Feel free to reach out to us if you need anything at all! - Martin Chevrolet

April 14, 2025

Felt like dealership was making excuses to not honor my car battery warranty. Not Happy. More

by Maaalmeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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