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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,036 Reviews
Call Service Center (815) 459-4000

1,036 Reviews of Martin Chevrolet - Service Center

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November 16, 2024

Martin Chevrolet always makes me feel good about anything that makes my car more comfortable and up to date with all the things that make my car run efficiently. More

by TonyKrotz413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Tony, Thanks a bunch for your awesome rating! We're thrilled we could give you a great experience. If there's anything else we can do for you, just let us know—we’re here to help! - Martin Chevrolet

November 15, 2024

Anne is amazing! Her picking up my car and bringing it back! Great idea! Anne needs to be compensated! More

by jeff_huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Vega
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Jeff, Thank you for the great review about Anne! We will be sure to pass along your kind words. Take care and drive safe! - Martin Chevrolet

November 14, 2024

My vehicle was repaired quickly and completed on time. Communication was excellent as I knew when my vehicle was completed. More

by gtoscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Thank you so much for your lovely review! We're thrilled you had a great experience with us. We look forward to helping you again in the future. Take care and see you next time! - Martin Chevrolet

November 13, 2024

Love the friendly atmosphere. Would recommend them for service & next purchase. They are truly the best! More

by momracecar61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

November 13, 2024

Great service, fair price and good communication. Chris Harris did a good job. I will be back when necessary More

by CHRISTOP.WILK
Recommend Dealer
Yes
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Thank you for the great review! We're so happy we were able to help you out. If you have any further questions, please don't hesitate to reach out. - Martin Chevrolet

November 13, 2024

Chris was helpful, informative, and personable. Whenever I go back for service, he's my guy. More

by TBoneSlam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Lazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

We're thrilled to hear you had a great experience with us! Thank you for choosing us and we can't wait to see you again next time around! - Martin Chevrolet

November 12, 2024

tell you one price over the phone and it’s more when you get there More

by d_coor20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Vega
Report | Print
Dec 20, 2024 -

Martin Chevrolet responded

We truly appreciate your review and understand your frustration with the diagnosis and cost provided to you. Please know that it's quite challenging for us to predict the exact services needed until we fully diagnose the vehicle. We apologize for not being clear enough about our process from the outset and promise to do better in the future. We genuinely value your business and hope to have the opportunity to serve you again when you require our assistance. Thank you for your understanding and support. - Martin Chevrolet

November 11, 2024

Oil changes take FAR too long, even for pre-scheduled oil changes. There is no reason I should have to sit in the dealership for 2.5 hours when that is something I can do in my driveway in 20 minutes. More

by pjkrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

We're really sorry to hear about your experience with us and apologize for any inconvenience caused. We strive to provide efficient service, but it seems we fell short this time. We would be grateful for another opportunity to make it right. Please give us a call at (815) 459-4000, and we'll work together to find a solution. Thank you, and we hope you have a wonderful day! - Martin Chevrolet

November 10, 2024

Would be nice if they had a screen in the waiting room so you knew when your vehicle would be ready. Communication could improve. More

by Legood56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Thanks so much for your awesome suggestion about a status board! We'll definitely work on keeping you updated more effectively next time you're here. Your feedback is super valuable to us! - Martin Chevrolet

November 10, 2024

The Martin dealership has always provided us with honest, topnotch ,affordable service. Always,on time and profffesionally done. More

by Morgans5828
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Thanks a bunch for your kind words about Martin Chevrolet! Feel free to get in touch if there's ever anything else we can help with! - Martin Chevrolet

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