Mercedes-Benz of Annapolis

**UPDATE – October 25, 2026** I would like to update my previous review regarding my experience with Mercedes-Benz of Annapolis, specifically my request to cancel approximately $8,000 in optional extend my previous review regarding my experience with Mercedes-Benz of Annapolis, specifically my request to cancel approximately $8,000 in optional extended warranties purchased with my 2026 Mercedes-Benz E450. First, I want to reiterate that my overall vehicle purchasing experience was positive. I appreciated the professionalism, courtesy, and customer service Mr. Casey Duffy and the sales team provided. My dissatisfaction stemmed from the lack of timely communication and follow-through regarding my warranty cancellation request, which I submitted shortly after purchasing the vehicle. Since posting my original review, the dealership's General Sales Manager, Mr. Gabriel Walman, has begun taking steps toward addressing my concerns. I appreciate their attention to this matter and their willingness to work toward a satisfactory resolution. However, the matter remains pending. I am awaiting formal confirmation that the warranties have been canceled and that the applicable refund has been processed and credited toward my outstanding vehicle loan balance. I believe in giving credit where it is due, just as I believe in holding businesses accountable for their commitments. I remain hopeful that Mercedes-Benz of Annapolis will resolve this matter promptly and professionally. Once you confirm the cancellation and refund, I will gladly update my review to reflect the final outcome. Thank you to the dealership's management team for addressing my concerns. 21 October 2026 First, to any potential customer, know that I am satisfied with the overall customer care I received here from Casey and the friendly sales staff. The problem arose after I chose a vehicle and sat with the finance person, Larry C., who sold me snake oil in the form of unnecessary in-house warranties. Larry's failure to help me cancel these warranties has soured my overall experience and satisfaction with this dealership. Formal Warranty Cancellation Request; Immediate Management Attention Required. To the Management of Mercedes-Benz of Annapolis: I am requesting immediate management intervention regarding my unresolved cancellation of approximately $8,000 in additional warranty products purchased with my 2026 Mercedes-Benz E450. I first requested cancellation through Larry in early September 2026, days after purchasing the vehicle. This was well within my legal rights, with no ill intent behind the request. However, despite repeated follow-ups, I have received no written confirmation that you processed my request, no refund, and no corresponding credit to my auto loan balance. My decision to cancel is final. Shortly after purchasing the vehicle, I determined these additional products were unnecessary for my needs, given the existing factory warranty. I am dissatisfied with both the sales presentation and how you handled my cancellation request. Please provide the following in writing within three business days, by this coming Friday, 23 Oct 2026: Confirmation that you have canceled all additional warranty products covered by my original request. The effective cancellation date, as reflected in my original request. The refund amount for each product, including an explanation of any deductions. Confirm whether you will issue the refund to me or credit it to my lender and provide the expected processing date. The name and direct contact information of the manager responsible for resolving this matter. If you require a cancellation form or additional documentation, please send it immediately and explain why you did not provide it when I first requested cancellation. I expect a substantive written response and prompt resolution. Respectfully, Jose W. Jaquez (631) 609-5125 william.jaquez@yahoo.com More

Scott Daniels is an excellent service advisor, a true professional who really takes care of his customers. Scott is a veteran in the service industry and I’ve had the pleasure of dealing with him at a pr professional who really takes care of his customers. Scott is a veteran in the service industry and I’ve had the pleasure of dealing with him at a previous luxury brand. He brings the same level of enthusiastic professional customer service and dedication to Mercedes of Annapolis. I’ve dropped in for advice and Scott never makes you feel that you are not his top priority. This service center is really fortunate to have his experience and leadership. More