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Mercedes-Benz of Annapolis
Annapolis, MD
3,185 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,185 reviews
October 21, 2026
First, to any potential customer, know that I am satisfied with the overall customer care I received here from Casey and the friendly sales staff. The problem arose after I chose a vehicle and sat w satisfied with the overall customer care I received here from Casey and the friendly sales staff. The problem arose after I chose a vehicle and sat with the finance person, Larry C., who sold me snake oil in the form of unnecessary in-house warranties. Larry's inaction in helping me cancel these warranties has soured my overall experience and satisfaction at this dealership. Formal Warranty Cancellation Request; Immediate Management Attention Required. To the Management of Mercedes-Benz of Annapolis: I am requesting immediate management intervention regarding my unresolved cancellation of approximately $8,000 in additional warranty products purchased with my 2026 Mercedes-Benz E450. I first requested cancellation through Larry in early September 2026, days after purchasing the vehicle. Well within my legal rights to do so, and no ill intentions behind this request. However, despite repeated follow-ups, I have received no written confirmation that you processed my request, no refund, and no corresponding credit to my auto loan balance. My decision to cancel is final. Shortly after purchasing the vehicle, I determined these additional products were unnecessary for my needs, given the existing factory warranty. I am dissatisfied with both the sales presentation and how you handled my cancellation request. Please provide the following in writing within three business days, by this coming Friday, 23 Oct 2026: Confirmation that you have canceled all additional warranty products covered by my original request. The effective cancellation date, as reflected in my original request. The refund amount for each product, including an explanation of any deductions. Confirm whether you will issue the refund to me or credit it to my lender and provide the expected processing date. The name and direct contact information of the manager responsible for resolving this matter. If you require a cancellation form or additional documentation, please send it immediately and explain why you did not provide it when I first requested cancellation. Please forward this correspondence to the General Manager and confirm receipt. If this remains unresolved, I am prepared to escalate the matter to Mercedes-Benz USA, the applicable warranty administrators, and the appropriate consumer protection agencies. I expect a substantive written response and prompt resolution. Respectfully, Jose W. Jaquez (631) 609-5125 william.jaquez@yahoo.com More
by Jose.Jaquez
October 05, 2026
I worked with Josh March in the sale of a Mercedes E series that a family relative inherited. I could not have been happier with the ease of the process and the communication provided by Josh. First cla series that a family relative inherited. I could not have been happier with the ease of the process and the communication provided by Josh. First class all the way and it was appreciated More
by gpoc1970
Employees Worked With
October 01, 2026
Nice and clean dealership with many new and used vehicle options. All staff were pleasant and easy to work with during my SUV buying experience. Evan was my salesperson and he really did a great job of find options. All staff were pleasant and easy to work with during my SUV buying experience. Evan was my salesperson and he really did a great job of finding me the right vehicle and situate my trade-in as well. More
by tffout
September 30, 2026
Wayne did a fantastic job assisting me with the lovely GLE. I love your new facilities paint scheme! Don’t worry about what my cantankerousold neighbors think! They drive Subaru’s! GLE. I love your new facilities paint scheme! Don’t worry about what my cantankerousold neighbors think! They drive Subaru’s! More
by Kerberoslpm
September 23, 2026
Staff were very helpfuland and professional ande worked with me to make the deal done. with me to make the deal done. More
by o
Employees Worked With
September 12, 2026
I had a great experience working with Evan during my recent car purchase. He provided exceptional service, was highly knowledgeable, and answered all of my questions to help me find the right vehicle. A recent car purchase. He provided exceptional service, was highly knowledgeable, and answered all of my questions to help me find the right vehicle. After the purchase, he took the time to explain all the car's features to ensure I felt completely comfortable before driving off. Thank you to Josh for stepping in to help make this work. I appreciate the time and effort you put into helping me find the right vehicle. My experience working with Allen in the finance department was the best I have ever had when purchasing a vehicle. He clearly explained all of my purchase options, worked hard to secure a competitive interest rate, and ensured the signing process was fast and organized. Thank you Evan, Allen and Josh! More
by Rightsideup
September 10, 2026
I have never had an issue with Mercedes of Annapolis. Great staff and service team Great staff and service team More
by cchandler468
Employees Worked With
September 10, 2026
Scott Daniels is an excellent service advisor, a true professional who really takes care of his customers. Scott is a veteran in the service industry and I’ve had the pleasure of dealing with him at a pr professional who really takes care of his customers. Scott is a veteran in the service industry and I’ve had the pleasure of dealing with him at a previous luxury brand. He brings the same level of enthusiastic professional customer service and dedication to Mercedes of Annapolis. I’ve dropped in for advice and Scott never makes you feel that you are not his top priority. This service center is really fortunate to have his experience and leadership. More
by lsanes
Employees Worked With
September 09, 2026
Took my 2023 GLC 300 in for its 40,000-mile check-up. As always, Alex Cloither greeted us with a welcoming smile and a handshake. He filled us in on the the update to come about our car. He is truly th As always, Alex Cloither greeted us with a welcoming smile and a handshake. He filled us in on the the update to come about our car. He is truly the best and an absolute pleasure to work with! He provided us with a GLE 350 loaner to use until our car was ready. We loved it! We received a video of the inspection performed on my car, and everything checked out great. MB of Annapolis always treats us well. More
by ja@15407
Employees Worked With
September 09, 2026
I had a fantastic experience purchasing my new Mercedes GLC 300 from the Mercedes-Benz of Annapolis dealership! From the moment I walked into the showroom, the level of professionalism and customer service GLC 300 from the Mercedes-Benz of Annapolis dealership! From the moment I walked into the showroom, the level of professionalism and customer service was top-tier.The entire team especially MIA CASTLE made the process seamless, transparent, and completely stress-free. They took the time to walk me through all the incredible features of the GLC 300 and ensured I felt confident and excited leaving the lot. If you are looking for a dealership that treats you with respect and provides a true luxury buying experience, I highly recommend Annapolis Mercedes. I love my new ride! More
by hawahmutua
