Mercedes-Benz of Annapolis

I just had the worst experience at Mercedes Benz Service on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National tire warranty that I purchased in Arlington when I bought my car and they said yes over the phone. I went to them and Alex told me they don’t take it, that they sometime have to wait 4-6 weeks to get reimbursed and therefore don’t accept it. Might be a bigger issue if they don’t have cash flow to float a tire for a month… they didn’t offer any alternatives and told me I should go back to Arlington. Now I have to risk my life, driving 45 miles to VA vs 5 miles to Annapolis on the highway with my 50mph donut tire to get this fixed. Arlington said, “it’s pretty simple, we call it in, they approve, and we replace”. They always provide great service. I have purchased two CLS 550’s and two GLS 450’s in the last 13 years, over 300k in vehicles and have never had this type of experience with Mercedes. Mercedes of Annapolis will not get a penny of my money! I guess that also explains why I don’t see many Mercedes in Annapolis MD. More

Great service from Alex. Had a 1 year service and detail. Car looked brand new. Will definitely go back to him for service in the future. detail. Car looked brand new. Will definitely go back to him for service in the future. More

Buying a car out of state can be a difficult task but the staff at Mercedes-Benz of Annapolis (especially Will Lang who I dealt with primarily) made thinks easy and reasonable. All of my dealings were prompt staff at Mercedes-Benz of Annapolis (especially Will Lang who I dealt with primarily) made thinks easy and reasonable. All of my dealings were prompt and professional. Will was always available and helpful. More

Excellent service, excellent experience. was a pleasure working with all involved in my transaction. entire shopping and buying experience was painless and seamless. would recommend them to all my friends. working with all involved in my transaction. entire shopping and buying experience was painless and seamless. would recommend them to all my friends. More

I am so thoroughly impressed with Mr Clothier! He is always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! More

What a pleasure it was working with Chris Perkins. During my initial visit to the dealership I met with Chris. I told him the vehicle I was interested in. He told me it was still available and he w During my initial visit to the dealership I met with Chris. I told him the vehicle I was interested in. He told me it was still available and he would show it to me immediately. Once I saw the vehicle, I told Chris I would have to bring my wife to see it. He was honest and told me, even though the vehicle had been listed for awhile, there were no guarantees the vehicle would be there when we came back. He was absolutely right the vehicle sold the next day. What I really liked about my initial meeting with Chris was he did not try to direct me to other vehicles I was not interested in. In other words he was not pushy. My wife and I visited the Mercedes Benz of Annapolis’ web site on almost a daily basis. On Friday February 19, 2021 we noticed there was a “coming-soon” Mercedes Benz S 560 that appeared to have all of our must haves. I called Chris the following morning and told him I would like to see the vehicle at 10:00 AM. Chris stated he would meet us at the dealership at that time. Chris showed my wife and I the vehicle and took the time to answer all of our questions. He suggested we take the car for a test drive and we were sold! Throughout the sale process Chris was professional, understanding and courteous. He was very knowledgeable of the process we would step through when we visited with the business manager. He did the preliminary work to make the process smooth. Chris’ service after the sale has been outstanding. He contacted my wife and I a few days after the sale to see if we have any questions or concerns he could address. He invited us back to the dealership at anytime to discuss any features about the vehicle that may be giving us trouble. My wife and I truly appreciate having Chris as a salesman and would recommend him. I returned my vehicle to the Mercedes Benz dealership to have the after-sale services performed and I was greeted by Derek. Derek was not my salesman, but he offered to walk me through any features of the of my new Mercedes Benz S 560. Derek took approximately 30 minutes of his time to thoroughly go through the entire instrumentation and answer any questions I had. I truly appreciated Derek’s time and knowledge which he gave freely. Derek’s actions were selfless and indicative of a team player and should be commended. I would be remiss if I didn’t mention Larry Cash Sr. Larry is the consummate professional. He knows his job well and was very thorough when going through our financing documents. My wife and I appreciated his patience and knowledge. More

Best new car buying experience ever! Andy was amazing! He made sure we had the right car for our needs was like working with a family member! My daughter bought a preowned Mercedes six months later as I coul made sure we had the right car for our needs was like working with a family member! My daughter bought a preowned Mercedes six months later as I couldn't talk enough about Andy who he took care of us for the second time and I am sure the rest of the family will be buying their cars from Annapolis Mercedes with Andy as a sales person! More

Great experience at Mercedes-Benz of Annapolis. Customer service was exceptional. Chris Perkins was very knowledgeable and every process to obtain a new Mercedes- Benz was thoroughly explained. Thank you service was exceptional. Chris Perkins was very knowledgeable and every process to obtain a new Mercedes- Benz was thoroughly explained. Thank you so much for making the experience pleasant and transaction effortless. More

This is my second car from Mercedes-Benz of Annapolis within a year &usual they did not disappoint! Derek my salesperson again was very pleasant,  knowledgeable and helpful.  I think the whole management within a year &usual they did not disappoint! Derek my salesperson again was very pleasant,  knowledgeable and helpful.  I think the whole management staff - Chris, Dean, Mike&Asher helped him find me my black&black GLB! ( on that note I'm enjoying the drive and getting  great MPG!!) Allen once again was great getting me through the financial end and even made paying the bill fun! If you were looking for a luxury car at the best price you can find check out Mercedes-Benz of Annapolis and pull the trigger! More

The salesman gave me excellent service had the car ready to drive and treated me very well. The business manager was efficient in getting all the paperwork done quickly. to drive and treated me very well. The business manager was efficient in getting all the paperwork done quickly. More