Mercedes-Benz of Annapolis
Annapolis, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,013 reviews
New Car Purchase Chris Cole from Mercedes-Benz of Annapolis is an outstanding sales associate who is extremely helpful, attentive and extremely knowledgeable. Chris m Chris Cole from Mercedes-Benz of Annapolis is an outstanding sales associate who is extremely helpful, attentive and extremely knowledgeable. Chris made the experience of buying a new vehicle a very pleasant experience. I would highly recommend Chris if you are in the market for a new vehicle. More
Outstanding Service -- Professionalism --Mercedes-Benz This dealership is ahead of the curve when it comes to taking care of its customers and knowing the product namely, Mercedes-Benz vehicles. If you This dealership is ahead of the curve when it comes to taking care of its customers and knowing the product namely, Mercedes-Benz vehicles. If you request information from Michael Herron, management or a sales associates, Casey Duffy, you will find that your experience is top flight. Dean Cunningham, the Mercedes-Benz of Annapolis, Sales Manager will coordinate with you and make certain that the features wanted in a custom ordered Mercedes will be accomplished. Communication is the key of course to any successful relationship and Dean Cunningham and his sales team, Casey Duffy, are a great team. Casey worked closely with our purchase of a 2020 E450 SW. Casey was instrumental in delivering the 2020 E450 SW to Williamsburg, Virginia. The Mercedes-Benz of Annapolis earned my repeat business. They treated me fairly with my trade-in of a 2017 E400 SW with 36,000 miles. Casey of course did many prefuntory items to get the 2020 E450 SW in advance and then also assisted with the removal of contacts, garage door keys and other digital items to make the transfer smooth. We especially liked that Casey texted his departure from Annapolis and even keep us abreast of his arrival time. Service, professionalism, contract claritity and purchase should result in 5 stars. Thank you gentlemen. More
Quick response, through explanations. Followed our delayed order for a new vehicle and kept us informed of the progress. Very friendly, knowledgeable and not pushy! delayed order for a new vehicle and kept us informed of the progress. Very friendly, knowledgeable and not pushy! More
Alex is a wonderful service advisor. He is extremely helpful and attentive and gets the work done fast with excellent customer service. Thank you Alex!!! helpful and attentive and gets the work done fast with excellent customer service. Thank you Alex!!! More
Wayne was very pleasant and enjoyable to work with, very hard working. Dealership was very clean and all employees were very nice. The finance department, Allan was easy to work with also. Highly recommend hard working. Dealership was very clean and all employees were very nice. The finance department, Allan was easy to work with also. Highly recommend them both. More
Wayne Discus is very knowledgeable which is the reason we keep coming back. My son is interested in a vehicle and he was unsure whether he would lease or purchase. Wayne sat with him and went over everything keep coming back. My son is interested in a vehicle and he was unsure whether he would lease or purchase. Wayne sat with him and went over everything he needed to know to make the decision that was right for him. He truly cares about his customers and really gives them all the information they need to make the best decision for them. He truly cares about his customers. Everyone at Mercedes of Annapolis is always very helpful. More
Ron was totally amazing! Upheld his word, stayed transparent through the whole process and got me in the perfect car! Definitely military approved as well!! transparent through the whole process and got me in the perfect car! Definitely military approved as well!! More
Outstanding Experience! We are not new to the luxury vehicle market or to Mercedes Benz... However, our time spent with Jim Holthaus exceed any experience we have had anywher We are not new to the luxury vehicle market or to Mercedes Benz... However, our time spent with Jim Holthaus exceed any experience we have had anywhere. Period. He was knowledgeable, accommodating reassuring and personable. We did not walk in with the intention to buy a Mercedes ( we were returning a leased vehicle) Jim's ease of doing business made it all happen! Allen Belcher was fantastic as well! Thank you Mercedes-Benz of Annapolis. We will be customers for life! More
Service Rep Tommy Tate was exceptional. His courteous demeanor and responsive attitude will have me return for future service needs. It is service such as this that creates long term relationships with c demeanor and responsive attitude will have me return for future service needs. It is service such as this that creates long term relationships with customers. Thank you. More
I purchased my vehicle all the way from Indiana and the process was absolutely one of the easiest processes I’ve ever experienced. I’m a dealer my self and these people are top notch and i highly recommend process was absolutely one of the easiest processes I’ve ever experienced. I’m a dealer my self and these people are top notch and i highly recommend them to anyone. More