Mercedes-Benz of Annapolis

Friendly, prompt, great customer service. Explained every issue that my car had and what it would take to get it running perfectly again. Excellent service. issue that my car had and what it would take to get it running perfectly again. Excellent service. More

Customer view - Service Department I always receive excellent customer service from Alex Clothier. He takes the time to answer my questions, ensures my vehicle is well taken care of, a I always receive excellent customer service from Alex Clothier. He takes the time to answer my questions, ensures my vehicle is well taken care of, and keeps me informed of the status of my vehicle. Alex is very professional and a pleasure to to work with. 3 stars for price--I purchased the car brand new in 2019 and I have replaced/purchased three of the four run flat tires within a 15 month period of purchasing the vehicle. The tires were the original factory tires with less than 18K miles. More

Mike is a great salesman !He made buying a car easy Mike is a great salesman ! He made buying a car easy Fast Fun It was a great experience - best of the best Dealership I have ever dealt w Mike is a great salesman ! He made buying a car easy Fast Fun It was a great experience - best of the best Dealership I have ever dealt with More

A true professional and a gentleman. Ron was very attentive and patient. As we reviewed the administrative paperwork, he took time to explain all the documents and to answer all of my questions. Ron attentive and patient. As we reviewed the administrative paperwork, he took time to explain all the documents and to answer all of my questions. Ron was extremely responsive whenever I contacted him - even after hours.I felt Ron was more concerned about accommodating my needs versus pushing a sale of a vehicle. I appreciate his candid no pressure style. Ron truly made me feel like a valued customer. I consider him an exceptional employee and true asset to Mercedes Benz of Annapolis! Thank you for everything Ron!! May God continue to bless and keep you. More

This dealership is exceptional from setting up appointments and services. You’re given a full diagnosis and the degree of urgency. Thank you thank you. appointments and services. You’re given a full diagnosis and the degree of urgency. Thank you thank you. More

Roadside Service Rocks! Terrence Johnson was out to my house within minutes of placing the call for help through the dealership. Terrence was kind, courteous, and worked quic Terrence Johnson was out to my house within minutes of placing the call for help through the dealership. Terrence was kind, courteous, and worked quickly and thoroughly! He was also very knowledgeable about my whole car situation. If you are lucky enough, maybe you'll have Terrence to help you with your car troubles as well! Thank you Terrence, you're wonderful!! More

Chuck Leyman Is The Man I recently got some service done that I could have taken elsewhere for less cost, however I wanted it done right and Chuck Leyman has never let me dow I recently got some service done that I could have taken elsewhere for less cost, however I wanted it done right and Chuck Leyman has never let me down. I‘ve decided to keep my ML350 long term based on the great service I’ve received from Chuck. I think that says enough about his impact to the Mercedes brand. More

The Mercedes Benz Sales Experience Done THE RIGHT WAY As a returning Mercedes Benz customer, I thought my local Mercedes Benz dealer would treat me as 'royalty'. Unfortunately, my local dealer didn't seem As a returning Mercedes Benz customer, I thought my local Mercedes Benz dealer would treat me as 'royalty'. Unfortunately, my local dealer didn't seem eager for my return business. This prompted me to call Mercedes Benz of Annapolis, From the moment the receptionist answered my call, I was treated with the utmost respect and dignity throughout the entire telephone conversation. With the guidance and direction of Sales Manager Dean Cunningham, my leasing consultant, Brian Sturgeon, was extremely attentive and meticulous with all of my lease details. When I finally picked up my new Mercedes, Allen Belcher in the business office was truly a pleasure to deal with. He answered all my questions regarding the maintenance plan and the additional warranties available for my new Mercedes. The whole experience at Mercedes Benz of Annapolis was not only a pleasure but, a refreshing reminder that the car buying process can be seamless and pleasant. Safe to say I will always lease my cars at Mercedes Benz of Annapolis! More