Mercedes-Benz of Annapolis

OUTSTANDING SERVICE DEPARTMENT Thank you Mercedes-Benz of Annapolis for outstanding customer service. My Service Manager is Alex Clothier and he deserves special recognition for gr Thank you Mercedes-Benz of Annapolis for outstanding customer service. My Service Manager is Alex Clothier and he deserves special recognition for great service. He is always friendly, efficient and professional. I would not think of taking my car to another dealer. My fiancee which lives in Pennsylvania wants me to start taking her car to Mercedes-Benz of Annapolis. More

Fantastic...easiest and shortest purchase I've ever made Mercedes of Annapolis made me feel welcomed and no stress in talking with sales representatives...met immediately and warmly greeted me and my daughte Mercedes of Annapolis made me feel welcomed and no stress in talking with sales representatives...met immediately and warmly greeted me and my daughter upon entering the dealership last Saturday. Andy Gallagher was fantastic about working with me and answering all of my questions for what was in the realm of the possible for trading in two cars. He walked me through what needed to be done, asked me what I was looking for in a new C300, and found one matching my requirements in a nearby dealership. After concluding this was the car for me, he provided me the needed documents for my signature to bring the car to Annapolis. Throughout the week, he kept in touch and let me know of other documents needed for the purchase. When I arrived for my appointment the next Saturday, he was ready and waiting for me and my wife. While signing the documents, he engaged with us in good conversation to keep things light and least stressful, which I found quite refreshing as compared to other dealers. He ensured I went to see Allen for the financial paperwork, and he too, went through everything in detail while also engaging in light conversation. After signing all the documents, Andy worked with me to get connected with My Connect (I'm not the most tech savvy person), but he helped me to ensure I was fully connected before we departed. He went through the car's functionality with me, showing me the details necessary to navigate all of the apps, to include patiently (and I mean patiently) when working to get my and my wife's cell phone connected. Lastly, Mike Herron came out to thank me for my business. Overall, I had a fantastic experience with Andy, Allen and Michael today, and drove away with an absolutely gorgeous Lunar Blue loaded C300 4Matic. I would come back to Andy, Allen, and Michael for my next Mercedes!! More

Alex Always provides the absolute best service. No pressure ever! My entire family uses Alex and drives miles away from our home just because of him! Thanks again for a speedy, proficient process! pressure ever! My entire family uses Alex and drives miles away from our home just because of him! Thanks again for a speedy, proficient process! More

EXPECT THE BEST. I always get the best service from MB of Annapolis. My go to service guy is Chuck Leyman. He's always honest...which is most important to me. In addit I always get the best service from MB of Annapolis. My go to service guy is Chuck Leyman. He's always honest...which is most important to me. In addition, the time and consideration given to a customer is the same regardless of the situation. Whether it be an engine issue or a mere oil change, the customer service rendered is top notch. I recommend Chuck and his team to all my family members and co-workers. When you're getting the best...why go elsewhere? More

Fast, Concise, reliable I needed a belt and brakes for my 300SE. Everything was completed super fast. I was kept abreast of the work going on. Very pleased. I needed a belt and brakes for my 300SE. Everything was completed super fast. I was kept abreast of the work going on. Very pleased. More

Alex Clothier is the absolute best service advisor a customer could ask for. He is kind and always advocates for us. Hope he never leaves! customer could ask for. He is kind and always advocates for us. Hope he never leaves! More

Andrew went above and beyond to get me and my wife into a new Mercedes. He is very friendly and loved working with him. He will definitely get are business again. a new Mercedes. He is very friendly and loved working with him. He will definitely get are business again. More

I think the service at MB is outstanding. Sean Englehard is my service representative and he ALWAYS goes the extra step to make sure the work is done satisfactorily. He treats the most minor repair need on is my service representative and he ALWAYS goes the extra step to make sure the work is done satisfactorily. He treats the most minor repair need on the same level as the major. This dealership and service departments are THE BEST. I have been dealing with them over 20 years and have not had one complaint in all those years. More

I had the absolute best experience with Brady. He is the most professional and friendly sales associate I have ever worked with. Only because of him I would recommend Mercedes of Annapolis! most professional and friendly sales associate I have ever worked with. Only because of him I would recommend Mercedes of Annapolis! More

Never thought having my car serviced would be such a pleasant experience! Awesome‼️ My service advisor is always pleasantly accommodating. As soon as I drive up the gentlemen are equally pleasant and a pleasant experience! Awesome‼️ My service advisor is always pleasantly accommodating. As soon as I drive up the gentlemen are equally pleasant and accommodating‼️ More