Mercedes-Benz of Hagerstown

Best car buying experience Mike did everything we asked. Special ordered the exact vehicle that we wanted. Kept us up to date while the car was being built in Germany. Once th Mike did everything we asked. Special ordered the exact vehicle that we wanted. Kept us up to date while the car was being built in Germany. Once the vehicle arrived, he had everything taken care of. We could have been in and out of the dealership that day in 10 minutes, but we ended up talking for over an hour. It was the best car buying experience we have ever had. More

First MB experience This is my first experience with MB and everyone was so helpful and made it a great experience. They answered all my questions and made sure I knew h This is my first experience with MB and everyone was so helpful and made it a great experience. They answered all my questions and made sure I knew how to operate my new MB. I would definitely recommend this dealership. More

Quick and Professional This was by far the easiest car buying experience I have ever had. Everyone from Rob to Tony to Austin were incredible to work with. I now have an ama This was by far the easiest car buying experience I have ever had. Everyone from Rob to Tony to Austin were incredible to work with. I now have an amazing car coupled with excellent service and I couldn’t ask for more. Thank you to everyone at Mercedes Benz of Hagerstown. More

Best dealerships in USA In the last 7 years I bought couple of used vehicles from Mike for my children. My older one went to high school with the 2006 ML350 and then to colle In the last 7 years I bought couple of used vehicles from Mike for my children. My older one went to high school with the 2006 ML350 and then to college in mid-west and now driving it in the west coast as military officer and came all the way from Cal to buy third vehicle from Mike. He gave the second vehicle bought from Mike to his younger brother. When you buy vehicle for your precious younger one there is no other place like this dealership. More

Excellent S-Class experience at MB of Hagerstown I had been researching a new S560 4Matic throughout the Mid-Atlantic region and reading all dealer review info. I was surprised that a smaller store l I had been researching a new S560 4Matic throughout the Mid-Atlantic region and reading all dealer review info. I was surprised that a smaller store like Hagerstown had so many great reviews. Being an hour away and having 2 S-Class vehicles I liked, I took the drive and the chance. Time well spent. Mike Lavrenchik was professional and knowledgeable and kept close, but not smothering, contact. Once everything was agreed on, the delivery went very well, with Mike handling the tasks of changing registration, insurance info, etc. Tony Mills was a great and non-pressure finance manager handling the final details. I enjoyed working with both of them and recommend going a bit out of your way for the experience, as I did. Ray More

The Best Service KYLE AND ROB TOOK GREAT CARE OF US......WE LOVE OUR NEW MERCEDES-BENZ.... THE SERVICE WAS HANDS DOWN THE BEST... IT WAS A GREAT EXPERIENCE... THANK YO KYLE AND ROB TOOK GREAT CARE OF US......WE LOVE OUR NEW MERCEDES-BENZ.... THE SERVICE WAS HANDS DOWN THE BEST... IT WAS A GREAT EXPERIENCE... THANK YOU More

First Rate Expierence The folks at MB of Hagerstown are excellent. The staff is knowledgeable, helpful, friendly and never and I mean NEVER pushy. Buying an expensive lux The folks at MB of Hagerstown are excellent. The staff is knowledgeable, helpful, friendly and never and I mean NEVER pushy. Buying an expensive luxury car (and In my case the vehicle I have waited a lifetime for) is, to some, a daunting business but Barry London took a great deal of time with me over several visits to explain the benefits of the vehicles in which I had interest. (I am a car nut and research the things in detail, and I agonize over expensive purchases.) Barry discussed, in detail, the CPO process ---and I would never purchase a used MB without it going through the CPO process -- buy a Benz from a Benz dealer. So, if you are looking for a friendly, no pressure experience I suggest you start with Barry and the folks at MB of Hagerstown. More

Excellent - 2 down and more to go. Let me start by saying Michael and Tony were great to work with. Over the years since my first purchase everyone has been great to work with. This Let me start by saying Michael and Tony were great to work with. Over the years since my first purchase everyone has been great to work with. This is my second purchase form MB of Hagerstown. Because of their excellent staff and service over the life of my first car I did not look any other place and they delivered the same excellent service the second time. With a team like this why look any other place !! Michael is very professional and easy to work with. All the paperwork was easy to understand and he took the time to answer any questions I had. - 5 stars !!! Tony is great to work with. He did not rush any of the settlement process and took all the time needed to explain and answer any questions I had about other options like extended warranty, pre-paid service and other options. Tony answered all my questions and made sure I completely understood. Not one time did I feel rushed or just a number. we actually talked about other things when the process was finished. - 5 stars !!! Will be back for #3 when it's time. Matthew Dick More

Best all around: buying and servicing After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. I took a GLK with 210k miles under its belt for routine service, where a critical problem was discovered that necessitated a car replacement. The service folks gave patient and solid advice, listening to special needs having to be accommodated. The sales people were all-around professional and a pleasure to deal with. The purchase process was smooth as silk. These people have been treating me like family... and MB of Hagerstown will have my loyalty for another decade...at least! More