Mercedes-Benz of Hagerstown

Great sales experience Our Salesman was Michael Lavrencik. This is the second car we have purchased from MB of Hagerstown and they have always treated us with great profess Our Salesman was Michael Lavrencik. This is the second car we have purchased from MB of Hagerstown and they have always treated us with great professionalism and are always highly responsive. Mike was a great salesman and answered all our questions on the car and the European delivery of the trip and car. He was always very responsive and went out of his way to make us feel at home. I would definitely recommend MB of Hagerstown if purchasing or servicing a car. More

Great experience Rob Edmonds was my salesman. Professional, fair, and highly responsive. Would definitely recommend. Answered all my questions. No heavy sales pressur Rob Edmonds was my salesman. Professional, fair, and highly responsive. Would definitely recommend. Answered all my questions. No heavy sales pressure. Thorough; made sure I was comfortable. More

Awesome as always! My husband and I ended our last lease in May and were thinking about another lease. We have purchased or leased 3 Mercedes from MBH and knew that was My husband and I ended our last lease in May and were thinking about another lease. We have purchased or leased 3 Mercedes from MBH and knew that was what we wanted to do again. We started communicating with Rob online. He had the two vehicles we were interested in ready for us to look at within a few minutes after we arrived. He answered all of our questions and was very knowledgeable about the product. We were out the door in 2 1/2 hours with our 4th Mercedes-Benz. It is not just the Mercedes brand that keeps us coming back, because let’s face it, they are fun to drive. It’s about the customer service. From the moment you sign the papers you become part of the family. The whole experience of owning a vehicle changes. It’s actually a pleasure, not a nuisance. Thanks to Rob and Tony for making this a smooth process. I would highly recommend this dealership and these vehicles to all. More

Top notch service Rob excelled at communicating throughout the process and made our experience easy and seamless. We relocated to the US from the U.K. which made our lo Rob excelled at communicating throughout the process and made our experience easy and seamless. We relocated to the US from the U.K. which made our logistical challenges a bit more difficult than most. He picked us up at a nearby car rental location but was perfectly willing to pick us up at the airport or deliver the car to us. At the showroom everything was coordinated and well managed. His review of the car features and functions was excellent and chock full of helpful advice. He made it clear on multiple occasions that he was at our disposal for any questions that might arise after we left. This is what relationship building is all about. More

Quick and easy! Thanks to Rob and all the folks at Hagerstown Mercedes-Benz! This is our 3rd car purchased from them and we will continue to come back in the future. Thanks to Rob and all the folks at Hagerstown Mercedes-Benz! This is our 3rd car purchased from them and we will continue to come back in the future. More

Great experience! I bought a used car that was not a brand that this dealership usually carries. They treated me like I had just bought the most expensive car on the l I bought a used car that was not a brand that this dealership usually carries. They treated me like I had just bought the most expensive car on the lot. The finance manager, Tony, even got me a better rate on a loan. Kyle was very friendly and genuinely cared about providing a great experience. Great job guys! More

You Won’t Be Disappointed! Having owned Merecedes automobiles for the past 35 years, we have already formed high expectations for the cars, and the people who sell and service t Having owned Merecedes automobiles for the past 35 years, we have already formed high expectations for the cars, and the people who sell and service them. Mercedes of Hagerstown has raised the bar. From our first telephone conversation to the day of delivery, our experience was wonderful. Barry London, our sales representative, was extremely knowledgeable, patient, and fun to work with. I would highly recommend him. It was a pleasure also to meet with Sales Manager, Austin Sherman, and General Manager, Justin Harbert. For those of us who dread the numbers crunching, loan docs, registration and warranty programs, relax, Tony Mills takes away the stress. In short, five stars to Mercedes Benz of Hagerstown. Doug & Gisele Mohler More

Looking to upgrade to “family” car My husband and I came in on a Saturday to look at a 2019 GLC300. Kyle met with us and was extremely helpful and knowledgeable. He even came in on his My husband and I came in on a Saturday to look at a 2019 GLC300. Kyle met with us and was extremely helpful and knowledgeable. He even came in on his birthday to help us - we very much appreciated his help! We were able to leave with our new car, and everything was really smooth! More

Top notch Barry sold me a used GL a few years back.that wa as good easy transaction. Berry has been very patient with me while looking for the right car to buy. Barry sold me a used GL a few years back.that wa as good easy transaction. Berry has been very patient with me while looking for the right car to buy. More

Good experience They were easy to work with. The salesman was informative. All of the employees were very friendly. Interesting and entertaining to talk to. Good ove They were easy to work with. The salesman was informative. All of the employees were very friendly. Interesting and entertaining to talk to. Good overall experience. More