Mercedes-Benz of Hagerstown

Excellent - 2 down and more to go. Let me start by saying Michael and Tony were great to work with. Over the years since my first purchase everyone has been great to work with. This Let me start by saying Michael and Tony were great to work with. Over the years since my first purchase everyone has been great to work with. This is my second purchase form MB of Hagerstown. Because of their excellent staff and service over the life of my first car I did not look any other place and they delivered the same excellent service the second time. With a team like this why look any other place !! Michael is very professional and easy to work with. All the paperwork was easy to understand and he took the time to answer any questions I had. - 5 stars !!! Tony is great to work with. He did not rush any of the settlement process and took all the time needed to explain and answer any questions I had about other options like extended warranty, pre-paid service and other options. Tony answered all my questions and made sure I completely understood. Not one time did I feel rushed or just a number. we actually talked about other things when the process was finished. - 5 stars !!! Will be back for #3 when it's time. Matthew Dick More

Best all around: buying and servicing After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. I took a GLK with 210k miles under its belt for routine service, where a critical problem was discovered that necessitated a car replacement. The service folks gave patient and solid advice, listening to special needs having to be accommodated. The sales people were all-around professional and a pleasure to deal with. The purchase process was smooth as silk. These people have been treating me like family... and MB of Hagerstown will have my loyalty for another decade...at least! More

Wonderful Rob Edmunds at Hagerstown Mercedes is without a doubt the best in the business! He is extremely helpful and dedicated to his clients..every question i Rob Edmunds at Hagerstown Mercedes is without a doubt the best in the business! He is extremely helpful and dedicated to his clients..every question is considered a concern and answered thoroughly..this is our 2 car leased with Rob and our 5 Mercedes! Job well done Rob!! The Hull’s More

Best car buying Just want to say this was the easiest smoothest car buying experience yet. The salesman Rob went out of his way to accommodate. Once at the dealership Just want to say this was the easiest smoothest car buying experience yet. The salesman Rob went out of his way to accommodate. Once at the dealership to pick up the SUV the process was smooth and fast. Thanks More

Very nice people Everyone from Joe to Rob and Tony were great to work with. They stayed late to accommodate our schedule. We are very pleased with our purchase. They Everyone from Joe to Rob and Tony were great to work with. They stayed late to accommodate our schedule. We are very pleased with our purchase. They treated us with kindness and were very helpful. I would recommend them in a heartbeat. More

prompt, courteous, professional (SLK 350) Rob was available to answer all my questions quickly and with spot on information. He let me settle into the idea of buying the car as opposed to appl Rob was available to answer all my questions quickly and with spot on information. He let me settle into the idea of buying the car as opposed to applying pressure. Very nice person to deal with and very helpful in my post-purchase experiences. More

Pleasant and professional experiences Mr. Barry London is very professional sale person. He does not pressure me to purchase the car. He is very courteous and friendly to deal with. Mr. Barry London is very professional sale person. He does not pressure me to purchase the car. He is very courteous and friendly to deal with. More

A Positive Experience and Outcome This was my second time leasing a new Mercedes from Mercedes-Benz of Hagerstown and working with Barry London and I could not have asked for a more po This was my second time leasing a new Mercedes from Mercedes-Benz of Hagerstown and working with Barry London and I could not have asked for a more positive experience or outcome. From the initial visit with Barry to order my new car, all the way through to delivery including the black drape "unveiling" (nice touch!), he made the whole leasing experience feel so easy and hassle-free. His patience in addressing all my questions was so much appreciated, along with his ongoing support, attention to details, and his energy and enthusiasm. He even gave me the information I needed so I could track the ship carrying my new Mercedes across the Atlantic to Baltimore which was fun. Barry has earned my trust, my respect, and my confidence. I have peace of mind knowing he and the MB of Hagerstown team will be there if needed for any questions or concerns in the future. More

Seamless Experience Barry and Tony took such great care of us, the whole process was simple and painless. We sat back and admired our beautiful new car while they did all Barry and Tony took such great care of us, the whole process was simple and painless. We sat back and admired our beautiful new car while they did all the legwork. Professional, polite and curteous - the whole staff here is fantastic! More