Mercedes-Benz of Hagerstown

Very Proffessional Team, Excellent Service! Fantastic new car purchase at Mercedes-Benz of Hagerstown. Our Sales Rep, Rob Edmonds, is very knowledgeable and was able to get us into the car of Fantastic new car purchase at Mercedes-Benz of Hagerstown. Our Sales Rep, Rob Edmonds, is very knowledgeable and was able to get us into the car of our choice. In fact, the entire Mercedes-Benz of Hagerstown team, from sales to service, have been extremely professional and provided excellent service throughout the process. That level of service and professionalism extended beyond the sales floor as well. As can happen with any new car, we discovered a minor scratch in the paint when we got home. Rob and his team took care of the problem immediately, no questions, no issues. This is my 4th new Mercedes-Benz purchase through this dealership and I will definitely be purchasing another from them in the future. Thanks Rob for an excellent new car experience! We look forward to working with you again in the future! More

MB of Hagerstown The employees were caring, friendly, knowledgeable. I worked with Barry in sales and was enpressed with his vehicle understanding. The dealership ma The employees were caring, friendly, knowledgeable. I worked with Barry in sales and was enpressed with his vehicle understanding. The dealership made me feel comfortable and at home. Will visit them again when looking for another vehicle. More

Great service and follow up Went in to get a new SUV. Rob was very accommodating and helped me through the entire process. I already knew which car I wanted but he and Tony made Went in to get a new SUV. Rob was very accommodating and helped me through the entire process. I already knew which car I wanted but he and Tony made it easy. I drove out with my new Mercedes and am very happy with this SUV Thank you all for your great service. I would definitely recommend Rob for your salesperson. Love my Mercedes and this dealership. More

Fun and pleasant Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The w Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The whole organization is outstanding. Austin and Justin were great. Anybody anywhere who wants a quality car should to this dealer. More

my new Mercedes I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, know I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, knowledgeable and a pleasure to deal with. Their service department is better than any other I have used and very accommodating. I really appreciateMarty, Alex and Adam. My recent purchase was as smooth as it can be and even with all the updated and changes my salesman, Mike Lavrenchik was very knowledgeable and up to date on everything I really can't say enough good about them. More

So happy with my Benz! I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me for years) to the Austin (the financial guy) was so easy and wonderful to work with. Rob, my salesman handled every question and concerns that I had. This was the most positive experience purchasing a vehicle I've ever had! The Team at Hagerstown MB are all professional and courteous. Thank you !! More

New C300 This is our second new C300 with Rob. He's the best, thoughtful and courteous and took care of everything. He is the guy to see. This is our second new C300 with Rob. He's the best, thoughtful and courteous and took care of everything. He is the guy to see. More

Excellent Service My wife and I have purchased or leased, numerous cars in our lifetime. The experience my wife and I had at this dealership was the best ever. We neve My wife and I have purchased or leased, numerous cars in our lifetime. The experience my wife and I had at this dealership was the best ever. We never had a feeling of being pressured, Barry London our sales rep., was knowledgeable about the car, friendly and courteous. I’m sure when the time comes we will use this dealership. Carl and Louise Carter More

MB of Hagerstown the best buying experience not only for MB cars but any cars in general all the way from the sale to the service department. No comparison to the MB the best buying experience not only for MB cars but any cars in general all the way from the sale to the service department. No comparison to the MB dealers in the DC area MB of Hagerstown is without peer. More

Fraudulent Estimate I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket. I did not think that sounded correct so I picked up my car and asked for a printed estimate, After much confusion and waiting, I got a white piece of paper with parts listed (no price with each), total of parts at the bottom, and total labor (no hours listed). That is not an estimate. I was very suspicious of this so I made an appointment at Euro Motorcars of Germantown, Maryland for a 99 point check. They did not charge me to put it on the machine and do the 99 point check nor did they charge me for the loaner. The result: My car needs no work at this time. I also took it to a non Mercedes dealer and had the same result; you need no work at this time. I have gotten all this information in writing. Now I wonder how many times I was told something was wrong and charged an outrageous price for something that wasn't really a problem. I am putting this out there so that everyone can beware of this dealership. I know that most people do not have that kind of money to throw away and even if they did they would prefer to spend it on something else. More