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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,493 reviews
August 01, 2023
Awesome, Amazing, Wonderful,Outstanding, Customer Service Courteous Professional Respectful Representatives of and For your Company Due Diligence Polite Service Courteous Professional Respectful Representatives of and For your Company Due Diligence Polite More
by policeman6150
August 01, 2023
First class dealer that truly represents the Mercedes Benz brand and provides the excellence that one should expect Benz brand and provides the excellence that one should expect More
by CLAYWILLIAMS
Employees Worked With
Other Employees :
Lexi Livelsberger
July 31, 2023
Rob was very helpful when it came to purchasing a new Mercedes. He answered all of our questions, demoed car features, and helped us every step of the way. Thank you, Rob and Mercedes of Hagerstown! Mercedes. He answered all of our questions, demoed car features, and helped us every step of the way. Thank you, Rob and Mercedes of Hagerstown! More
by Lametzger
July 31, 2023
Really enjoyed our car buying experience. Everything about the dealership was excellent from cleanliness, availability of vehicles, pleasant atmosphere, no-rush environment, and so much more Everything about the dealership was excellent from cleanliness, availability of vehicles, pleasant atmosphere, no-rush environment, and so much more. Our salesman, Rob Edmonds, was outstanding with his help during our buying process. He was friendly, easy to work with, and made every part of our car buying experience enjoyable. We 100% recommend Rob and Mercedes-Benz of Hagerstown to anyone looking to purchase or lease a Mercedes Benz. More
by Lintons
July 31, 2023
Barry London was excellent to work with from day one. We ordered the vehicle and had to wait several months for it`s arrival but it was well worth the wait and Barry kept us up to date as our vehicle pro We ordered the vehicle and had to wait several months for it`s arrival but it was well worth the wait and Barry kept us up to date as our vehicle progressed through production and arrival at the dealership. We would highly recommend contacting Barry for all of your vehicle needs! The vehicle appraisers Justin and Austin worked well with us to provide us the optimum value for our trade, which was greatly appreciated! More
by David Horn
July 31, 2023
Kyle was very kind and helpful and patient with us while we were shopping for my new SUV. I will definitely be a forever customer. Thank you so much! I am very happy with my new GLE 350. we were shopping for my new SUV. I will definitely be a forever customer. Thank you so much! I am very happy with my new GLE 350. More
by Holly B
Employees Worked With
July 31, 2023
Rob took care of my every need. The process was painless and fast. I was in and out with zero issues . He was always polite, professional and got back to me right away. The process was painless and fast. I was in and out with zero issues . He was always polite, professional and got back to me right away. More
by Jnull71
July 27, 2023
I have always been happy with the service Alex has always provided me good guidance. always provided me good guidance. More
by realbigterpfan
July 24, 2023
The dealership is top notch and Barry is extraordinary. He contacted me immediately and went above and beyond. I normally dread car dealerships and for the first time, I felt a breath of fresh air. This He contacted me immediately and went above and beyond. I normally dread car dealerships and for the first time, I felt a breath of fresh air. This was the smoothest process I've ever experienced. I will never go anywhere else. More
by Victoria Dennis
Employees Worked With
July 24, 2023
Kyle was great to work with. No pressure and didn't try to upsell me on stuff I didn't need/want. Overall great experience! No pressure and didn't try to upsell me on stuff I didn't need/want. Overall great experience! More
by bpearson4
Employees Worked With
