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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

February 15, 2022

Barry made this a seamless and incredibly easy experience. Even with all the new technology in the new model he was very well informed, took all the time I needed and trained me well. In addition More

by cem1946
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! It is our goal to deliver a seamless purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with Barry, Austin, and Alex. We will be sure to pass on the kind feedback to them. Drive safely in your new vehicle, and enjoy it! We appreciate your business over the years and are looking forward to seeing you again at Mercedes-Benz of Hagerstown!

February 15, 2022

I thought everyone was very kind very professional They answered all my questions made sure I understood I would highly recommend anyone to deal with Mercedes Benz of Hagerstown and Mr. London More

by kennyjenkins3330
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Mercedes-Benz of Hagerstown responded

Kenny - Thank you so much for recommending Mercedes-Benz of Hagerstown! We love to hear that you received informative service so you could be confident in your purchase. Safe driving in your new vehicle and we hope to see you down the road!

February 14, 2022

I have been a customer of MB of Hagerstown for over 16 years. It is a pleasure to work with Rob. Customer service and the service department are the best. More

by Michael.fairless468
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Mercedes-Benz of Hagerstown responded

We're pleased and proud to have your committed business! Thank you for continuing to choose Mercedes-Benz of Hagerstown, we appreciate it!

February 14, 2022

Everyone at the dealership was extremely nice and a pleasure to work with. I was able to get my new car the same day! More

by lisamarie_76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you so much for commending our Mercedes-Benz of Hagerstown team! We are delighted that you were able to drive home in a beautiful new vehicle the same day. We hope you love it!

February 13, 2022

Barry was great. We dropped in unexpectedly and he did all he could to take care of our needs, while still addressing his other appointments. The tram was friendly and very helpful through our car buying More

by ronnie.mentzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Mercedes-Benz of Hagerstown responded

Ronnie, thank you for taking the time to review us! We are proud to have Barry on our team and happy to hear that he delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Hagerstown!

February 12, 2022

I would recommend buying a car from Kyle Swanson. He went out of his way to help me and brought the car to me. He took a lot of time showing me all of the bells and whistles. A really terrific guy with a fun More

by shari.thwing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Mercedes-Benz of Hagerstown responded

Shari, thank you for the great review! We are thrilled to hear that you had such a seamless purchase experience working with Kyle and the Mercedes-Benz of Hagerstown team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

February 07, 2022

They were so helpful and very friendly and very nice people and I will definitely consider buying another vehicle from them if I ever need to!! More

by backwoodskid96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Mercedes-Benz of Hagerstown responded

Congratulations on your purchase! We are thrilled to hear that you were so well taken care of by our team and we hope to work with you again down the road. Thank you from all of us at Mercedes-Benz of Hagerstown!

February 06, 2022

Barry was a pleasure to work with. His extensive knowledge of the vehicle we were purchasing made the transition from one vehicle to another seamless. Barry even went above and beyond the call of du More

by derick5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us, Derick! We strive to deliver a seamless and straightforward purchase experience and it is wonderful to hear that this was reflected in you and your wife's visit. We will be sure to pass on the kind words to Barry and the team. Congratulations to you both on your new vehicle, and enjoy it! We hope to see you back again at Mercedes-Benz of Hagerstown!

February 06, 2022

We had an excellent experience with Barry London and Austin Shemon. Thanks again for your time More

by Bo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Mercedes-Benz of Hagerstown responded

It is wonderful to see that you enjoyed working with Barry and Austin. We appreciate your business and wish you safe driving! Thanks again, from the Mercedes-Benz of Hagerstown team.

February 05, 2022

Barry London is a professional and courteous asset to this dealership. I highly recommend him if you are in the market to purchase a vehicle. His knowledge about the vehicle we purchased from him is im More

by char15_20
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are proud to have Barry on our team and happy to hear that he went the extra mile to assist with your purchase. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Mercedes-Benz of Hagerstown!

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