Mercedes-Benz of Hagerstown

Rob is very professional and yet extremely personable with clients. He makes the car buying experience fun and enjoyable unlike many dealerships.I would recommend Mercedes Hagerstown highly to anyone int with clients. He makes the car buying experience fun and enjoyable unlike many dealerships.I would recommend Mercedes Hagerstown highly to anyone interested in buying a car! Rob focuses on important details in the buying process and has keen awareness of what is most important to a particular customer. I would definitely buy more vehicles from him. More

They have been great. They went above and beyond during Covid to address my concerns, with contactless pick up and delivery to my home. They went above and beyond during Covid to address my concerns, with contactless pick up and delivery to my home. More

At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase proce on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot. More

I was very disappointed the dealership raised my acquisition price $1,500 over what was committed back in January when I accepted the order for the car.. In addition the trade value quoted was rais acquisition price $1,500 over what was committed back in January when I accepted the order for the car.. In addition the trade value quoted was raised by $5,000 after I shopped the trade on line. As a long time customer iIwas very disappointed to lose trust in the dealership. Best Regards ......Marvin More

This is my second GLC 300 I purchased at Mercedes- Benz of Hagerstown and Barry London was, just like the first time, friendly, courteous, professional, knowledgeable, thoughtful, experienced and efficien of Hagerstown and Barry London was, just like the first time, friendly, courteous, professional, knowledgeable, thoughtful, experienced and efficient. I recommend the dealership and Barry highly and without reservation. It was a very positive and rewarding experience and the car is a dream to drive. More

I'm assuming the car is sold. my salesperson Kyle after a few communications did not answer my last email. But I'm a anal buyer from out of state, and he probably got tired of me my salesperson Kyle after a few communications did not answer my last email. But I'm a anal buyer from out of state, and he probably got tired of me asking for more pics via iPhone facetime. Early on he sent me some nice photos right away and they were good ones, but on rainy day. just needed close ups with the car dried off. Not blaming him. He has much more important (local) customers to attend to. Again, I assume the car, 2007 SL550 is sold. More

We have been customers of Mercedes Benz of Hagerstown for many years. Barry London delivered our new 2022 GLA yesterday and as usual did a FANTASTIC job! Everything was in order and Barry ALWAYS takes the ti many years. Barry London delivered our new 2022 GLA yesterday and as usual did a FANTASTIC job! Everything was in order and Barry ALWAYS takes the time to explain all of the new features of each vehicle. Mercedes Benz of Hagerstown is fortunate to have such a wonderful sales consultant!! We absolutely recommend this dealership. The service department is also excellent!!! More

The lease on our Mercedes was coming due in June and so we visited this dealership to begin the process of leasing another vehicle. Rob was very accommodating and helpful in identifying the inventory avai we visited this dealership to begin the process of leasing another vehicle. Rob was very accommodating and helpful in identifying the inventory available that would meet my needs. We left that day with a car in mind and data to review. After analyzing the offers made, we determined the most beneficial option was to purchase our current vehicle. My husband contacted Rob to inform him of our decision, provide the necessary info, and request a final dollar amount to obtain a certified check. When we arrived for our appointment we were made to wait no less than 20 minutes for the finance person to be ready for us. While waiting, we asked if it would be possible to have new batteries installed in our key fobs as the "warning" message was on. Even though we were buying a new vehicle, we were charged for the batteries (disappointing). When finance was ready for us we presented our certified check to which she responded "oh, that number is greater than mine". She quickly left the room to consult with Rob. Naturally, the two found the reason for the discrepancy and our greater amount was indeed correct (really?). Unfortunately for her, she failed to update her numbers on the thumb drive and it's quite evident their explanation was bogus. Although we are new owners of a Mercedes-Benz there were no congratulations or offers of service. It was not a pleasant experience, and I'm glad it's over. More

Barry did a great job of making sure we were satisfied with our Sprinter van purchase! We love our new van so far and would recommend this dealership for anyone looking to purchase a new vehicle. with our Sprinter van purchase! We love our new van so far and would recommend this dealership for anyone looking to purchase a new vehicle. More

Kyle was most helpful and patient in helping decide which auto was best for me. During my wait for delivery, he kept me updated. Once the mercedes arrived, he was the most helpful in explaining the many nua auto was best for me. During my wait for delivery, he kept me updated. Once the mercedes arrived, he was the most helpful in explaining the many nuances of the computer oriented workings. Overall Kyle was most supportive and pleasant to work with! More