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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,362 reviews
March 16, 2021
Another great experience at MB of Hagerstown which explains why we have been customers since 1997. Barry is a true professional. He took the time to find a car with all the options that we wanted. explains why we have been customers since 1997. Barry is a true professional. He took the time to find a car with all the options that we wanted. At delivery, he walked us thru all the features and benefits of the car. The Finance Department was also great to work with in that they made sure we understood all the terms. The whole experience was completely positive and stress-free. The entire team here truly represents the 'best of the best." More
by queenbee3
Employees Worked With
Helpful March 16, 2021
We upgraded from our 2017 GLE to a 2021 GLS. Our salesman, Rob Edmonds, and General Manager, Justin Harbert, made the buying process quick and easy. The attention they show to their customers is co salesman, Rob Edmonds, and General Manager, Justin Harbert, made the buying process quick and easy. The attention they show to their customers is commendable and they continue to follow up to ensure our satisfaction. I also need to comment on the outstanding service department. Sales Liaison, Lisa Stonebraker, has a loaner ready to go if needed and keeps us updated on the service process and completion time. The entire staff is a pleasure to deal with and it is true .... “you get what you pay for” and in our case it is a friendly, top notch dealership. It is convenient to have a dealership of this caliber in Washington County, MD. More
by KAK
Employees Worked With
Other Employees :
Tony Mills
March 14, 2021
The guys were great. Got a fair trade in and bought car all in about a hour. Unbelievable! I have never had such a easy car buying experience and I have bought a lot of cars. I recommend this company hands all in about a hour. Unbelievable! I have never had such a easy car buying experience and I have bought a lot of cars. I recommend this company hands down. More
by sandyparrish28
March 11, 2021
It has been very nice experience buying an SUV at Mercedes-Benz. And also having Barry London as my salesman was very educational. He is so knowledgeable and can easily answer any questions one may Mercedes-Benz. And also having Barry London as my salesman was very educational. He is so knowledgeable and can easily answer any questions one may have!! Will definitely return to Mercedes and refer people to Mercedes! More
by Ncra
Employees Worked With
March 10, 2021
The customer service was great. I was in and out in less than 2 hours! The entire experience was pleasant and I am glad I drove onto the parking lot! than 2 hours! The entire experience was pleasant and I am glad I drove onto the parking lot! More
by Erollins01
Employees Worked With
March 10, 2021
Rob quickly replied to my requests for information about the used Honda I was interested in. Everything went smooth and my knee to me car was delivered to me. the used Honda I was interested in. Everything went smooth and my knee to me car was delivered to me. More
by Gdjbaker
Employees Worked With
March 10, 2021
I had an excellent experience when buying my Mercedes Benz from Hagerstown Md. I felt very comfortable with asking questions and expressing any concerns to Rob. Rob is a fantastic salesperson with outst Benz from Hagerstown Md. I felt very comfortable with asking questions and expressing any concerns to Rob. Rob is a fantastic salesperson with outstanding sales skills and professionalism. I would highly recommend this location and definitely, Rob Edmonds, Thank you for a dream come true. More
by Pinkhibiscus08
Employees Worked With
March 06, 2021
Mercedes Benz of Hagerstown is by far the best dealership I’ve ever been too. Mr. London is an excellent and professional salesman. In an hour and a half, they were able to have me driving home in a spectacu I’ve ever been too. Mr. London is an excellent and professional salesman. In an hour and a half, they were able to have me driving home in a spectacular car with a full tank of gas. Mercedes Benz of Hagerstown receives a 10/10 in my boo. More
by dgrahampoole14
March 06, 2021
It was an awesome experience, from the first day when I just went over to window shop and on the second day to test drive. they were understanding and patient. Great experience overall just went over to window shop and on the second day to test drive. they were understanding and patient. Great experience overall More
by Williambosu
March 03, 2021
Alex Folz is the best!! Outstanding service department. Quick diagnosis. Alex is very knowledgeable and excellent at explaining what needed to be done and what my options were. Alex and team exceeded my Quick diagnosis. Alex is very knowledgeable and excellent at explaining what needed to be done and what my options were. Alex and team exceeded my expectations and thrilled with my service and bonus car wash!! More
by XtineR
Employees Worked With
