Mercedes-Benz of Hagerstown

I had a great experience at Mercedes-Benz of Hagerstown. Barry London is amazing! He went above and beyond for me and was very thorough and knowledgeable; not only about the vehicle, but in walking me thr Barry London is amazing! He went above and beyond for me and was very thorough and knowledgeable; not only about the vehicle, but in walking me through the entire progress. More

I have purchased many cars in my life, and this by far was the most comfortable and easiest purchase I have ever made. Rob was honest, accommodating, knowledgeable, and really cared that I was in the car was the most comfortable and easiest purchase I have ever made. Rob was honest, accommodating, knowledgeable, and really cared that I was in the car I truly wanted. My husband owns a Mercedes and frequence this Mercedes dealership for his services. They are always accommodating, truthful, and pleasant to work with. I am very excited about my new purchase and highly recommend this Mercedes dealership and Rob Edmonds. More

I purchased my fourth Mercedes-Benz, this time from somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S55 somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S550 4MATIC Sedan for a 2017 S63 AMG 4MATIC Sedan. The difference is like night and day. In my S550, it was like driving on clouds. In my AMG, it's like making the clouds for others to drive on. The AMG should be replaced with OMG! Knowing I was going to make this purchase, I wanted Mercedes-Benz of Hagerstown (MBoH) to provide a mechanical review of the vehicle before I signed the paperwork, as Marty suggested. I had an appointment scheduled with MBoH and yes, I intended to drive that 60 miles back and forth. But the dealer in Virginia didn't want me to take the car to a Maryland MB dealership. They were happy to allow me to go to the MB dealership at Tyson's Corner or Arlington. But I knew I was going to buy the car anyway. So, I cancelled the appointment with MBoH and went about the business of purchasing my first AMG. All systems are go! I stroked a check, said goodbye to my buddy and friend that had supported me since January 2017, pulled the plates off of him and said hello to my new, big friend! I am on my first road trip in this beast of a vehicle, driving to Hagerstown from Vienna and next thing I know, the oil light comes on. I call my go-to place and they tell me to come on in, even though I had cancelled my appointment. Remember, I've been buying a vehicle all morning. It's after 2:30. I haven't eaten. So I think I'll swing by a fast food restaurant quickly and go to the dealership. But the line is wrapped around the building. No time. Get to the dealership to take care of this light. I tell Lisa, hey I haven't eaten and it just so happens that she had pizza from lunch that day. The Pizza Hut boxes were still there. She hands me a plate and says, "I can warm this up for you if you'd like." I was surprised, pleased, hungry, and since I'm hypoglycemic, I needed to eat. This woman not only saved the day, she might have saved my life. Let that sink in. But there's this other thing working, too. Where did the comfort level come into play that a customer would tell a service representative that he is hungry. So I ask that those reading this read between the lines. The people at MBoH go further than just good customer service. For that, they should be justly recognized. Lisa, thank you. I want to also mention the team - Alex, Marty, Elizabeth, Bailey and of course, Lisa. More

Amazing vehicle buying experience, probably best ever. Kyle Swanson was great to work with, very courteous and professional. Kyle Swanson was great to work with, very courteous and professional. More

This dealership did an amazing job! Rob was a great consultant and made the process quick and easy. He was the best consultant I’ve ever had. consultant and made the process quick and easy. He was the best consultant I’ve ever had. More

Barry and everyone at Hagerstown Mercedes set the bar for what every other dealership should aspire to. Simply the best! what every other dealership should aspire to. Simply the best! More

There is no better car dealership than Mercedes-Benz of Hagerstown, hands down they take care of their customers. Hagerstown, hands down they take care of their customers. More

I am A HAPPY MAN FOR MY FAMILY.I PUT A SMILE ON. 5 I am A HAPPY MAN FOR MY FAMILY. I PUT A SMILE ON. 5 PEOPLES FACES INCLUDING MINE MY SALESMAN & HIS GENERAL MANAGER.. I am A HAPPY MAN FOR MY FAMILY. I PUT A SMILE ON. 5 PEOPLES FACES INCLUDING MINE MY SALESMAN & HIS GENERAL MANAGER.. More

Barry London and Tony Mills are GREAT & EASY to work with. Recommend this dealership without reservation! with. Recommend this dealership without reservation! More

We have two MB dealerships closer to our home than MB/Hagerstown, but we come to it because everything about the dealership is what you’d expect. Consummate professionals at all levels of management, MB/Hagerstown, but we come to it because everything about the dealership is what you’d expect. Consummate professionals at all levels of management, sales, and servicing; people of high integrity; no pressure sales and no rip off servicing. We just bought a new MB working with Barry London - my review is on Google Maps - and we’ve had our other MB serviced there for a couple of years. Thank you, MB/Hagerstown for being a top notch dealership! More