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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,492 reviews
March 21, 2020
Excellent Service and Great to work with Mercedes Benz of Hagerstown is an excellent dealership. They got a used vehicle in stock that we were looking for and really took care of us. Smooth Mercedes Benz of Hagerstown is an excellent dealership. They got a used vehicle in stock that we were looking for and really took care of us. Smooth transition, very helpful, and accommodating. Justin was super helpful and gave us a great deal. Kyle was excellent to work with and Austin explained the paperwork/process very clearly. More
by semlemat
March 21, 2020
Barry and Mercedes of Hagerstown is the absolute best!!!Barry has sold us all 6 of our vehicles and continues to make every purchase wonderful! best!!!Barry has sold us all 6 of our vehicles and continues to make every purchase wonderful! More
by jreed12
Employees Worked With
Other Employees :
Tony Mills
March 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!! These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!! More
by lorisundberg
Employees Worked With
Other Employees :
Michael Lavrenchik, Tony Mills
March 15, 2020
Great Service Barry was very helpful and took care of all needs and questions about the 2014 E350a I bought. The entire experience was good I am pleased with how th Barry was very helpful and took care of all needs and questions about the 2014 E350a I bought. The entire experience was good I am pleased with how things worked out. More
by mikepickrel
Employees Worked With
March 11, 2020
Great buying Experience! We worked with Rob Edmonds and he couldn’t have been more helpful from my first inquiry all the way until left the parking lot. We purchased the car We worked with Rob Edmonds and he couldn’t have been more helpful from my first inquiry all the way until left the parking lot. We purchased the car for my parents and he made sure all aspects of the sale went smoothly. Would highly recommend Rob and Mercedes-Benz of Hagerstown to anyone looking to buy a Mercedes More
by falklerpaul
Employees Worked With
March 10, 2020
Great experience, would do it again The people are great, the cars are great and the deals are great. This out 10th car from them and my wife plans to buy a new one soon. It's great wo The people are great, the cars are great and the deals are great. This out 10th car from them and my wife plans to buy a new one soon. It's great working with Mike Lavrenchik. More
by lannon123
Employees Worked With
Other Employees :
Michael Lavrenchik, Charlie Baker
March 09, 2020
Great Experience! Everyone was very helpful and made you feel like being "part of the family". It was a wonderful experience from the start. Every question was ans Everyone was very helpful and made you feel like being "part of the family". It was a wonderful experience from the start. Every question was answered and we were made feel that we could call at any time and they would help us out with whatever questions we had. Overall we couldn't have asked for more. More
by dduffey1
March 08, 2020
Thank you Mike for your help. You were wonderful and helped the transition to my new car. Everything went well I love my new Benz Tony was also great in financing helped the transition to my new car. Everything went well I love my new Benz Tony was also great in financing More
by LoriSlavick
March 07, 2020
I am impressed with the service of both the service department and sales floor. They are honest, direct and helpful without any pressure or up selling. department and sales floor. They are honest, direct and helpful without any pressure or up selling. More
by cheryl.dicksllc
March 04, 2020
Great car buying experience I went to have my normal service done on my car last Monday, and when I went back to pick it up, another car caught my eye. As I was walking around th I went to have my normal service done on my car last Monday, and when I went back to pick it up, another car caught my eye. As I was walking around the car, Mike came out and began talking to me about it. He offered a test drive, which I took and very much enjoyed. I was undecided as to whether or not to trade my car in, I loved it, but it was a 2011 and this was a newer car. Mike gave me options on purchasing in regards to financing options and all the car's specs. I left without buying, but thought about it for the next two days and decided to go for it. I called Mike on Thursday morning, and asked him to start the paperwork. I went to the dealership around 2:00 and was leaving in my new car a little over an hour later...after he showed me how everything worked. I will continue to purchase my cars from this dealership and Mike! More
by Meredith Smith
Employees Worked With
Michael Lavrenchik, Tony Mills
