Mercedes-Benz of Natick

First-class service! I had a positive and honest service experience with my 2014 CLA. Mercedes-Benz Natick my new service place. I had a positive and honest service experience with my 2014 CLA. Mercedes-Benz Natick my new service place. More

Jonny was awesome got me connected to Mercedes me connect efficiently. Thank you, I can now operate my car on my phone connect efficiently. Thank you, I can now operate my car on my phone More

Jonny Pham was super helpful setting up my Bluetooth for music in my car. Thank you music in my car. Thank you More

Excellent overall experience! Vito was wonderful to work with and walk me through all the car features, make sure that all parts of the car purchase went smoothly, and very r Vito was wonderful to work with and walk me through all the car features, make sure that all parts of the car purchase went smoothly, and very responsive to all my communications. Johnny was extremely knowledgable, patient, and answered all my questions as a new MB car owner. He was happy to show me all the features of the car, and even do a follow-up with me at a later time. Rafi was also very helpful when we stopped by for a test drive. I highly recommend MB of Natick. Happy customer! Thank you! More

Steve Boston is my favorite consultant, was extremely knowledgable and helpful, Kolls was very efficient easy to work with, Sharon was very pleasant and helpful when calling in to confirm my appointment, knowledgable and helpful, Kolls was very efficient easy to work with, Sharon was very pleasant and helpful when calling in to confirm my appointment, and Jonny was fantastic in transitioning and help explaining the functions he was the best we ever had especially going over the orientation of the car. More

Everyone in this dealership is very nice, helpful . They provide excellent service. We are very happy with the purchase. They provide excellent service. We are very happy with the purchase. More

Jonny communicated all of the feature and functionality of the car with patience and thoroughness. He made sure we understood and were comfortable with all of the features before we left. He takes a logi of the car with patience and thoroughness. He made sure we understood and were comfortable with all of the features before we left. He takes a logical and fun approach to explaining the technology of the car. He is an exemplary team member and his dedication is admirable. Both he and Howard were great to work with through the process. They are strong brand Ambassadors for the quality Mercedes represents. Many thanks to both of them! More

Jonny is a true exemplar of what a Mercedes Concierge Specialist should be. His proficiency and dedication to his role are more than merely commendable, they are truly exceptional. His intimate understan Specialist should be. His proficiency and dedication to his role are more than merely commendable, they are truly exceptional. His intimate understanding of the vehicles he presents is clear to see, with detailed demonstrations and thorough knowledge on even the most intricate aspects of the car's technology. He is more than just a guide through your Mercedes journey, he’s a reliable partner and a friendly mentor. His patience and attention to detail ensure that each feature of the car is not only shown but also understood, from the impressive automatic parking system to the more subtle elements like the phone charging station's protective design. What makes Jonny so special is his fervor for his work. It's apparent he isn't simply showing you a car, he's sharing with you a Mercedes lifestyle - which includes remarkable features and thoughtful brand design. He goes beyond just showcasing what the car can do; he provides insight into why each element is designed the way it is. His ability to cater to individual needs is another testament to his professionalism. He was particularly mindful of the fact that English isn't my first language and took additional care to ensure his explanations were comprehensible. His unique three-step checking system and final review before exiting the car reflect his commitment to clear communication and customer understanding. To put it plainly, Jonny personifies the Mercedes brand. His high standards, his unbridled passion, and his unwavering dedication are embodiments of everything that the Mercedes brand stands for. The remaining paragraphs and conclusion follow in a similarly warm and friendly tone, matching the excellent service provided by Jonny. We're more than happy to stick with Mercedes for all our future car needs, largely thanks to him. Our only regret is that we didn't make this choice sooner. With professionals like Jonny, purchasing a car is not just a transaction - it's a truly delightful experience. More

Terrific service from Fred and the team as usual! ! I will only get my car serviced at Mercedes-Benz Natick. Will not go anywhere else. They are very trustworthy, and that is a quality hard to find th ! I will only get my car serviced at Mercedes-Benz Natick. Will not go anywhere else. They are very trustworthy, and that is a quality hard to find these days. More

Great overall experience. Kudos to Mercedes Benz Natick team for helping us out with questions and support through end to end process. We, as a customer do believe in the bran Kudos to Mercedes Benz Natick team for helping us out with questions and support through end to end process. We, as a customer do believe in the brand but dealer did a good job in carrying it further. We would like to give a big cheers to Stephen Boston as our salesperson who helped us and explained end to end about everything along with Yatin Kamble as our business person to keep the ball rolling and Jonny Pham as our delivery specialist to give us granular level information about vehicle and its features. Thanks team. Keep up the good work. More