Mercedes-Benz of Natick

I was greeted by service manager Very polite and professional He told me the issues we discussed and work was done Very happy with experience professional He told me the issues we discussed and work was done Very happy with experience More

The entire Natick Mercedes-Benz dealership staff were very friendly, professional and helpful. Vito in particular was great to work with- he was very helpful and patient and made the overall experience r very friendly, professional and helpful. Vito in particular was great to work with- he was very helpful and patient and made the overall experience really enjoyable! I was able to get a great car, and would certainly buy from here again. More

We had a great experience at this dealership, working with both salesperson Steve Boston and tech expert Jonny Pham. We are new to Mercedes and appreciated the time Steve spent with us -- and the lack of with both salesperson Steve Boston and tech expert Jonny Pham. We are new to Mercedes and appreciated the time Steve spent with us -- and the lack of pressure. And Jonny Pham taught us everything we needed to operate the car's many high-tech features. They were an excellent team. More

Jonny and Vito were very helpful during the whole car buying process. Thanks for the new car! buying process. Thanks for the new car! More

This was my first time working with Charles but not my first purchase I have purchased multiple Mercedes at this location. Charles is patient, explained everything clearly, went over my options and was a first purchase I have purchased multiple Mercedes at this location. Charles is patient, explained everything clearly, went over my options and was a real advocate for me and a pleasure to deal with. Jonny was fabulous very helpful and terrific he was able to get me acclimated to my new C300 and my Mercedes App and taught me few tips and tricks with my car and my Apple Iphone! And he is always available when I need him for future assistance, Victoria, Sharon, and Kolls were also pleasant and helpful in search of my new car and I am very satisfied that Kolls had got me Introduced to Charles. More

Jonny, Kolls,and Joel were great explaining our new vehicle options. Had us In and out quickly! vehicle options. Had us In and out quickly! More

Convenient service with good communication by texting. The need for additional service was described well and could be authorized without needing to find time for a call. The need for additional service was described well and could be authorized without needing to find time for a call. More

Jonny was very helpful and the issue was solved in a couple of minutes. Thank you very much. couple of minutes. Thank you very much. More

Jonny is not only expert and knowledgeable- he is kind, patient, and an excellent instructor. He provided an experience worthy of a luxury purchase and the Mercedes brand. patient, and an excellent instructor. He provided an experience worthy of a luxury purchase and the Mercedes brand. More

I want to commend the service and management staff from Mercedes-Benz of Natick, including Brian Breidegam and the manager, Adam Shapiro. I returned to the dealer due to having a window issue in my 2021 AM Mercedes-Benz of Natick, including Brian Breidegam and the manager, Adam Shapiro. I returned to the dealer due to having a window issue in my 2021 AMG C63 S Cabriolet. They both took care of my vehicle ensuring the issue get fixed at my entire satisfaction. The driver window wasn’t sealing properly when closing it. The window was replaced, aligned and adjusted perfectly. I highly recommend this dealer. Thanks Brian and Adam!!! More