Mercedes-Benz of North Olmsted

Mitch is extremely helpful and no pressure salesman. He provide you answer to your questions in timely manner. While looking for one vehicle we end up buying two. What a great experience 5/5 provide you answer to your questions in timely manner. While looking for one vehicle we end up buying two. What a great experience 5/5 More

Far Exceeded my Expectations! Best dealership I have ever dealt with, hands down - across ALL makes of vehicles; and I've bought MANY vehicles in the past. They exceeded my expect Best dealership I have ever dealt with, hands down - across ALL makes of vehicles; and I've bought MANY vehicles in the past. They exceeded my expectations in every category and went WAAAY above and beyond what they had to do. I worked with Adam and he was amazing and always went the extra 10 miles, not just mile for me, but EVERYONE there that I had any contact with at all was incredible - including random employees that I wasn't even working with directly doing anything they could for me and checking with me to make sure I was happy. I can't praise this dealership enough and I am now a lifetime customer. I drove all the way from TX just to buy a car here because they had the one I wanted and I don't regret that decision for an instant. It was more than worth the drive and looking back I wouldn't have had it any other way. Even after I had the car back home in TX they continued to make sure I was happy and even helped me with minor aftermarket issues that came up with no hesitation and a smile. To be specific, the clear bra I purchased was peeling a little bit so they found the shop here in TX to fix it and handled everything. Even the clear bra place here in TX mentioned that they were amazing to deal with. The car was in PRISTINE condition when I picked it up; despite the fact that it was snowy and muddy outside, the car was absolutely spotless inside and out and looked BEAUTIFUL. Again, I can't say enough great things about this dealership. Wish there was a higher rating than just 5 stars... they deserve 100. More

This dealer really delivered on all aspects of the experience. They were very accommodating when it came to my requests for info and test drives. Then once I had made my decision they made the deliver experience. They were very accommodating when it came to my requests for info and test drives. Then once I had made my decision they made the delivery of the car very memorable. They handled the logistics of a long distance sale well ( I’m from Chicago) special thanks to my sales consultant Matt and the tech Erik who took care of getting the car ready before I arrived. More

This is the third car I have purchased from this dealership. I am extremely loyal to the Mercedes brand and love the way everyone at this dealership pampers their customers. With this last vehicle t dealership. I am extremely loyal to the Mercedes brand and love the way everyone at this dealership pampers their customers. With this last vehicle that I purchased, a 2020 GLB, I dealt with Max Kovacs, who was extremely professional and attentive. I will be back to give him more business. He was not pushy and answered all my questions, even when my questions were skipping from car to car when I was being indecisive. He is definitely an asset to this dealership. I would also like to give kudos to Jeanette, the receptionist who always greeted me with a smile. Further, even the employees I have dealt with in the past have given me exemplary service. Cody, Sean, and Stacey are true professionals. It is very easy to see that employees here like their jobs. Paula Tighe PS: Although I don't have their names, even the girls who serve coffee are the bomb; always smiling, and recommending awesome drinks to try. More

this is a perfect experience，the sales person is patient and kind. I like the car and the environment is good. Everybody is nice. Comfortable and kind. I like the car and the environment is good. Everybody is nice. Comfortable More

Prompt response! Awesome dealership! Friendly staff! Mercedes-Benz of North Olmsted definitely made buying a vehicle a wonderful experience from beginning to end! I’m excited about my purchase. Mercedes-Benz of North Olmsted definitely made buying a vehicle a wonderful experience from beginning to end! I’m excited about my purchase. More

This dealership was great!!I bought the car from out of This dealership was great!! I bought the car from out of state and everything went very smoothly. Everyone I spoke with was super friendly and accomm This dealership was great!! I bought the car from out of state and everything went very smoothly. Everyone I spoke with was super friendly and accommodating. More

Marlon and the Mercedes Benz North Olmsted team helped me out tremendously! Thank you so much! I would highly recommend this location & I will come back for sure! out tremendously! Thank you so much! I would highly recommend this location & I will come back for sure! More

Marlon Redmon was exceptionally knowledgeable and patient while assisting me. I drive off the lot feeling very confident and satisfied. the selection of the staff I met were very friendly and welcomi patient while assisting me. I drive off the lot feeling very confident and satisfied. the selection of the staff I met were very friendly and welcoming! More

I loved the amazing customer service. Marlon helped every step of the way and was so supportive via text, email and phone. I was never pushed or pressured to buy or look at anything more than I wanted every step of the way and was so supportive via text, email and phone. I was never pushed or pressured to buy or look at anything more than I wanted and every one of my needs were met or exceeded! I went to look at a vehicle that was already sold, but Marlon found one similar in price and exceeded my expectations! Marlon gave me the price, out the door, from the very beginning so there were no surprises. The day I took delivery they made me feel like their only customer. Everyone came to congratulate me and Marlon went through the car step by step with me. I have already recommended a friend to see them for her upcoming purchase and I will only be taking my car there for service. Marlon and the team went above and beyond to make me a forever customer! More