Mercedes-Benz of Silver Spring

My salesman Edward was the best. I never felt pressured to buy the car right away in fact when he was away on sick leave I waited till n his return to buy the car from him onl I never felt pressured to buy the car right away in fact when he was away on sick leave I waited till n his return to buy the car from him only. More

I had a great experience with Bill. He is very patient and professional and of course knowledgeable about this GEL450E. I highly recommend Bill to all new customers! He is very patient and professional and of course knowledgeable about this GEL450E. I highly recommend Bill to all new customers! More

Edward is the ultimate professional who provided excellent customer service to me. I will recommend him ana the dealership to my network. excellent customer service to me. I will recommend him ana the dealership to my network. More

Edward Moore and Dorit always offer a pleasurable experience. They're very knowledgeable and always professional. I've always found what I wanted from the fleet at mile one Mercedes Benz experience. They're very knowledgeable and always professional. I've always found what I wanted from the fleet at mile one Mercedes Benz More

I had the most wonderful, top of the line experience at the Mercedes-Benz of Silver Spring dealership recently on two ocassions. The team was so professional and Mr. Carlos the used car manager was extrea the Mercedes-Benz of Silver Spring dealership recently on two ocassions. The team was so professional and Mr. Carlos the used car manager was extreamley helpful and and courteous you felt he understood your needs and he geneuinly worked on giving you the type of service that without a doubt would keep you coming back and to recommend friend, family to visit and choose this dealership because of the fine service he provides. Brad, the finance master and Mr. Lovence were both awesome! These two make an amazing team they ensure that you are pleased and satisfied with the choice of vehicle they recommend and they have great interpersonal skills. Thank you both for being the best and Mr. carlos too. More

Ernesto provided excellent service for my 2013 C300. He kept me informed with routine status updates and gave me a discount for my military service. He reviewed the bill with me and addressed all my con He kept me informed with routine status updates and gave me a discount for my military service. He reviewed the bill with me and addressed all my concerns. I recommend this shop for service and will be returning for future maintenance. More

I purchased a vehicle on 9/5/24 from this dealership, and within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met w within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met with Tom Rodkey (Service Manager) and he test drove my vehicle and concluded that the rotors were bad. At that time, Tom introduced me to the Used Car Manager (Carlos Arias). That is when my expectation of Mercedes Benz customer serviced went downhill fast. Carlos proceeded to tell me that the car passed the inspection (which is bias because it is conducted by Mercedes, probably his department) and he refused to fix the rotors. Please note: This is my fourth (4th) Benz, and my worst encounter with one of their employees. One of the reasons that I choose to do business with Mercedes is because their level of customer service is EXCELLENT. No customer that just purchased a vehicle should encounter the RUDENESS that Carlos displayed toward me, He told me to return the car because he was not going to fix it. Everything about his tone and demeanor was DISRESPECTFUL, and I was very disappointed. As a result, I spoke to Dorit Figueroa and she went over her head to the General Manager (Jim Elefantis). Jim explained the issue with fixing the car while understanding my position. It is not what you say but how you say it. Jim provided the level of customer service that I have grown to love about Mercedes. He had my rotors repaired and I was a happy customer. I am so glad Jim turned that disappointing experience around. Thank you Julian, Brad, Tom, Dorit and Jim for making this repeat customer happy. You all renewed my belief in Mercedes Benz and the excellent level of service they provide to their customers. As a side note, I had an employee and customer inform me discreetly that they had to deal with Carlos' bad attitude and they were not surprise by my encounter with him. They told me to stand my ground. More

It was pleasant business made in this dealer. Both salesman and manager are nice and helpful. Both salesman and manager are nice and helpful. More

Bill was very patient and professional. He took me to test drive many cars. He also gave me very good prices. I hope he can continue to do this so that I will buy every car from him! He took me to test drive many cars. He also gave me very good prices. I hope he can continue to do this so that I will buy every car from him! More

Great experience with the dealership. Very pleasant experience working with Bill. I connected with him online and he is very professional and willing to listen to our need. He also follow Very pleasant experience working with Bill. I connected with him online and he is very professional and willing to listen to our need. He also followed up with us timely to answer my questions and provide additional support. Happy with our experience and highly recommend Bill to my friends! More