Mercedes-Benz of Silver Spring

Formal complaint: Multiple problems experienced with this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those days the vehicle was in the service of at the dealership trying to fix the cameras that kept popping out at various times during the ride, which caused grave stress on my family as my daughter has sensory issues. I explained this to the dealership the only option available was to trade in the vehicle so I did as it was the Thanksgiving holiday season approaching, and I needed a vehicle so I reluctantly traded the vehicle in and took a $10,000 depreciation. Same day I traded the vehicle in I purchased the 2025 GLE 350, after contacting Mercedes-Benz of, corporate and spoke with Scotty, who helped me out with a $5000 credit certificate towards the purchase of that vehicle, plus the general manager, Keith Nichols said he would play with the numbers and I purchased the vehicle at a good rate and essentially broke even with the $ $10,000 depreciation loss from the 2024, CLC 300 trad in. Keith Nichols was very upset with the $5000 corporate credit towards the purchase of the car stating "I'm not making any money, I'm losing money". Since then, I've had nothing but bad experiences as the new vehicle GLE 350 that I had for five days. They showed me an internal vehicle List of cars that they had on the lot so I picked that car because it had 20-inch rims and very low mileage only 4k, and it never been titled Keith Nickel said it was a company loaner car so I thought it was a good deal and I purchased the car. It never dawned on me to beep the horn so, after driving it a few days, I had to beat the horn while driving and it didn't work. I took it back to the dealership and showed Keith Nichols for obvious safety reasons. Keith Nichols, the general manager, inspected the horn and claimed there was nothing wrong with the horn I just had to "press it at the top, and it involved a learning curve and muscle memory". I thought that was strange and took the car back home so I contacted two buddies of mine who have the same vehicle, and they did not have that problem with the horn. Upon further research, the issues are consistent with a faulty clock spring. Keith Nichols gave me false information as he was very upset that "he lost money on this vehicle" and that I got corporate involved. Because of this subsequently it made my visits to this dealership not good. I have since then canceled my service to fix the horn as I don't trust the dealership and the general manager, Keith Nichols. I'm posting this because the public needs to be aware of their underhanded, tricks and games, and their lack of professionalism and safety of their customers. I switched to another Mercedes-Benz dealership to address the service concerns I outlined above. Overall, at this time I am satisfied with the vehicle but not the service provided by Keith Nichols general manager. He is completely incompetent!! And should not be representing Mercedes Benz in any capacity. I've been a proud and honored customer of Mercedes Benz just about all my life. This is by far the worst experience of purchasing a vehicle at Mercedes Benz of Silver Spring's. Stay away!! More

We had a wonderful experience buying our first MB from Edward! He made the process very easy after a long search for the right car for our family. Edward! He made the process very easy after a long search for the right car for our family. More

Edward is patient and works with the customer well. Contact him and he will provide a great experience. Contact him and he will provide a great experience. More

EXCELLENT TEAM, THANK YOU, VERY PLEASED WITH THE ENTIRE PROCESS. I WILL RETURN AGAIN, THANKS PROCESS. I WILL RETURN AGAIN, THANKS More

Edward was extremely patient with us and knowledgeable as we were looking for a new car. we were looking for a new car. More

Our experience with Julian was so warm and stressless he made the experience memorable and never for one minute did we feel pressured. We felt as if our best interest was at the heart of every encounter. made the experience memorable and never for one minute did we feel pressured. We felt as if our best interest was at the heart of every encounter. More

Julian was dedicated to helping me find the right car! Appreciate the teamwork between Julian and May Shyne if you need a car let them do the hard work for ya! Appreciate the teamwork between Julian and May Shyne if you need a car let them do the hard work for ya! More

Without hesitation, we just purchased our third vehicle from the dealership. Our experience with the sales team is always pleasant and professional and keeps us coming back. Julian Chin and Brad Fischer we from the dealership. Our experience with the sales team is always pleasant and professional and keeps us coming back. Julian Chin and Brad Fischer were great to work with, taking time to explain both the vehicle and financial terms clearly. When needed, we've found the service department to be equally efficient. The whole experience is definitely five stars! More

Excellent Dealership! Our consultant, Julian Chin was a pleasure to work with. He was knowledgeable, professional, responsive and a super nice guy to work with. Everyone w Our consultant, Julian Chin was a pleasure to work with. He was knowledgeable, professional, responsive and a super nice guy to work with. Everyone we interacted with at the dealership were all friendly and helpful. Overall, a true 5-star experience. More