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Mercedes-Benz of the Woodlands

The Woodlands, TX

5.0
3,184 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston. We offer The Luxury of Convenience CONCIERGE PICKUP AND DELIVERY Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete. FREE LIFETIME CAR WASHES You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it. PRODUCT GENIUS BAR Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it. PRIVATE BUSINESS CENTER Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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16917 Interstate 45 South

The Woodlands, TX

77385

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Showing 3,184 reviews

March 27, 2022

Sam was very, very helpful with the entire process. He knew I was on a time crunch that day and made sure I wasn’t sitting there all day waiting on my car. He answered all my questions and has followed More

by Ljtexas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kraim
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your wonderful review! We are thrilled that Sam had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 27, 2022

I just bought yesterday. I have a ping in the window shield. Also a cover above the visor is loose. What should I do? Concerned the Texas heat will make windshield run More

by Shan brumfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a 5 star experience! Please contact us to discuss your windshield and visor. We look forward to continuing to serve you in the future! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Mar 28, 2022 -

Shan brumfield responded

Fantastic service. Problem has been resolved. Could not be happier. Thank you

March 27, 2022

🤗Katherine is not only an amazing and outstanding salesperson but she is a beautiful Lady! She was so caring, courteous and professional! Manager Michael and Finance Manager Paula will put in the wor More

by MrsCox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erich Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us so many compliments. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of the Woodlands are glad to have you as a customer. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Mar 28, 2022 -

MrsCox responded

Thank you and you're welcome!

March 27, 2022

Great service The service rep was outstanding Quick and efficient service Always pleased never disappoint More

by soloms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Osawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Hutchins
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 27, 2022

Sam was extremely helpful throughout the process. He was very knowledgeable and polite. Definitely a great experience, thank you Sam!! More

by Karol Cambronero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Kraim
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 26, 2022

VERY GOOD SERVICE AND ATTENTION WAS GOOD. REFRESHMENTS WERE VERY NICE TO HAVE AND SITTING ROOM CONFORTABLE More

by CHEMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 26, 2022

Wonderful experience for our first time using Mercedes Benz of the Woodlands. I will certainly use them again! More

by Dr Deborah Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 25, 2022

Best service department in Texas! Donald and Steven are knowledgeable and professional. Taking the time to explain the issues, then keeping me informed every step of the way! More

by peterjcib
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Hutchins
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with Steven and Donald. I am so glad to hear they delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 24, 2022

We have enjoyed working with this dealership for our family’s needs. Always pleasant experiences. More

by birdonline1997
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lange
Mar 24, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 23, 2022

Great salesman very professional was able to explain everything about the car the transaction was very quick will definitely recommend. More

by gastonraggio18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kraim
Mar 24, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for taking the time to share your feedback with us. Sam and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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