Mercedes-Benz of the Woodlands

Compassionate, hard working, leaving no stone unturned Arturo and Kriss patiently LISTENED to what my daughter needed in a vehicle to feel safe enough to drive again (just a week ago she lost her car in a Arturo and Kriss patiently LISTENED to what my daughter needed in a vehicle to feel safe enough to drive again (just a week ago she lost her car in a bad accident). Care and compassion were VERY evident during the entire process. All options were presented. We started off wanting a pre-owned vehicle. We feel in love with one car, then made a complete 180 degree turn, interested in leasing a new vehicle instead. No matter what we wanted and how many times we changed our minds, Kriss jumped immediately to the next scenario: no problem, no judgment, no complaints... pure, unselfish patience. Honestly, the patience and understanding of a father, NOT a salesperson. The entire experience felt like a warm hug!! More

Amazing Experience When my wife and I visited this dealership to look at a used Truck we did not think that we would be treated as well as someone who was going to buy a When my wife and I visited this dealership to look at a used Truck we did not think that we would be treated as well as someone who was going to buy a new Mercedes-Benz. Boy were we wrong. Kevin Dennis and Nic Botusan treated my wife and I like we were the most important people in the world. They really went the extra mile to make sure we were very happy with our purchase. The facilities there are the best in the Houston area with guest waiting area that will blow your mind. Massage Chairs, Big Screen TV, Ice Cream and all of the beverages you can drink. This is the first place we are going to check the next time we buy another car. More

Excellence in Customer Service Combined efficiency and excellence in customer service. Services provided were outstanding that made the visit so much fun. Definitely will recommend Combined efficiency and excellence in customer service. Services provided were outstanding that made the visit so much fun. Definitely will recommend to co-workers and friends. More

Excellent experience I purchased a preowned s550 from mercedes-benz of the woodlands and Erika Garcia helped me in selecting the car patiently with vast amount of s class I purchased a preowned s550 from mercedes-benz of the woodlands and Erika Garcia helped me in selecting the car patiently with vast amount of s class knowledge. The communication with her was excellent. I like the welcoming gestures of this dealer, it felt like a 5 star hotel service. More

This was the best car buying experience we have ever had!! When we decided to pursue a vehicle, we were not looking forward to the usual hassles that we have experienced in the past with other dealerships. How When we decided to pursue a vehicle, we were not looking forward to the usual hassles that we have experienced in the past with other dealerships. However, our experience with Mercedes-Benz of The Woodlands was awesome! There was absolutely no pressure and everyone at the dealership was helpful, friendly and courteous. The dealership was clean and inviting. Our sales advisor, Sammy Mourtoda, was excellent and very knowledgeable. Arturo Gutierrez, the finance manager, and Nic Botusan, the sales manager, were also great to work with.. If we ever pursue another vehicle, we will definitely go to Mercedes-Benz of The Woodlands. More

First use of Express Service Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar took good care of me. More

Mist enjoyable car buying experience My salesman, Mr. Fred Hill and finance expert, Mr Harry St Clair teamed up to make the most enjoyable experience buying a car. Curtious, friendly and My salesman, Mr. Fred Hill and finance expert, Mr Harry St Clair teamed up to make the most enjoyable experience buying a car. Curtious, friendly and professional staff took me through the entire purchasing process. Thank you MBOTW, you now have another customer for life. R.S More

Normal service of both vehicles. Service A and Service B Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will conti Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will continue using this dealership More

Another great visit to MBOTW My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 o My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 off a set of 4 tires. They include the road hazard which, with the discount, made MB less expensive than Discount Tire. And they did the alignment, so I didn't need to take it to another shop for that. Add in the state inspection, a car wash, and 2 ice cream bars and MBOTW can't be beat!!! Joe Drago came out of his office to say hello to me as well. Always nice to be recognized by management. More

Great Service! Kriss did a great job in the car-buying process, even though it was late evening on a Friday. Paula emailed us copies of the signed paperwork the next Kriss did a great job in the car-buying process, even though it was late evening on a Friday. Paula emailed us copies of the signed paperwork the next day. Great Service! More