North End Mazda - Service Center

Everything was handled professionally. I was kept up to date of the status of my car. I was kept up to date of the status of my car. More

Everyone at north end Mazda has always been great to work with. They have made things easy for me the customer. with. They have made things easy for me the customer. More

Excellent and speedy service experience. I Would definitely recommend. Car drives great after the service. I Would definitely recommend. Car drives great after the service. More

Great dealership. Always friendly and make us feel like family. Collette, Nick and the team are fantastic. Our second Mazda through them and wouldn’t go with anyone e Always friendly and make us feel like family. Collette, Nick and the team are fantastic. Our second Mazda through them and wouldn’t go with anyone else. More

My vehicle arrived at 10am, I arrived myself at 3pm and the service said it would take about an hour, but hadn't even begun yet. I spoke with Matthew and he was very uncooperative and honestly made me feel the service said it would take about an hour, but hadn't even begun yet. I spoke with Matthew and he was very uncooperative and honestly made me feel dumb for asking simple questions. He kept interrupting me and it was really difficult to try and get my vehicle fixed. Collette, was able to answer all of my questions in less than two minutes, and she was so helpful. Secondly, my vehicle's module was fixed. As I was driving home, I noticed that my horn was not reconnected, this is extremely dangerous and I can't believe it. Once I came home, I checked under my hood and noticed all of the plastic casing surrounding my battery was not attached. The next day I returned to fix these problems, however, Matthew was extremely defensive and quite rude. He was not willing to get us any help, just "come back tomorrow, Collette is in". I was not about to leave without my horn being fixed, and running the risk of getting in an accident, how does a dealership allow that?! Then Matthew lied to us. He said that the mechanic that worked on my car was not here. Then 2 minutes later he walks out with the mechanic, ready to fix my problem. The mechanic was apologetic towards his performance and was able to work well with him. Overall, my time there was quite unpleasant, I understand there are a lot of moving parts, but the one individual that was supposed to help us ended up making it much more difficult, and makes me not want to return. More

Most people at the service center are excellent. Pricing seems fair. They value long time customers! Pricing seems fair. They value long time customers! More

Friendly employees. Consistently helpful. Work is completed efficiently. They do the job asked of them, plus look for what else may need attention. Consistently helpful. Work is completed efficiently. They do the job asked of them, plus look for what else may need attention. More

Great communication and comprehensive look at the car, sent a video to show work that had to be done sent a video to show work that had to be done More

Didn't have a good experience with other repair shops, but now that I have a Mazda, I chose North End Mazda to take care of my vehicle. They have great and friendly service. My car needed several repairs but now that I have a Mazda, I chose North End Mazda to take care of my vehicle. They have great and friendly service. My car needed several repairs and they explained the process well - the repairs were done within a day. I got to drive a loaner while my car was at the shop, which helped me continue my day without interruptions. More

Collette is great to work with and delivered great service. Always receive great service at this dealership. service. Always receive great service at this dealership. More