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North Penn VW - Service Center

Colmar, PA

4.8
1,736 Reviews

1,736 Reviews of North Penn VW - Service Center

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October 09, 2024

All of the people at NP VW are very friendly and knowledgeable. Bill Kurz our sales rep was very efficient and knowledgeable about the different models and how things worked on the vehicle. I have More

by paintereh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2024

This odd without a doubt the best dealership there is. I have never had a bad experience here. Highly recommend. A* More

by brian.carilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Miller
October 07, 2024

Great family run dealership - staff are friendly and knowledgeable. I would recommend for all your service and sales needs. More

by Stacielcrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Balassis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

Always professional and work is done in a timely and cost effective manner. Wish all car repair shops were as good as this one. More

by Wozhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Trotter- 10 stars
October 06, 2024

Dealership was very helpful, fix the problem less than 10 minutes, overall my experience at this dealership was excellent. More

by Tyrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

Been a great experience every time I've been there. I appreciate the easy loaner service which makes service appointments easier to schedule. More

by Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

My prior experience were good. My most recent experience in person and via telephone were unsatisfactory. I am still waiting on duplicate receipts to evaluate whether I have paid More

by LISA.SALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse McDonough
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

North Penn VW responded

Subject: Follow-Up on Your Recent Visit Hi Lisa, Thank you for visiting our service department recently. Our technician conducted the requested diagnostic tests regarding the stalling and no-start issue you've experienced. Based on the results, we recommend replacing the instrument cluster due to a malfunction code associated with the control module. As we discussed earlier today, we weren’t aware of your aftermarket extended warranty, but we’d be more than happy to assist you in obtaining pre-authorization for the recommended repair. I did confirm that any prior vehicle related expenses were maintenance related that would not have been covered by most service contracts. I understand you’ve sought a second opinion from another dealership. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Ken Benton Service Manager 267-956-1145

October 05, 2024

Great dealer who takes care of its long lasting customers including a valet service for someone like me who has a disability! More

by JFIRDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2024

Great service rep. Actual service took longer than anticipated and they were billing errors. But overall decent service. More

by FredyLit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

I've been a customer for several years and two cars and have always been satisfied. More

by BOBDAD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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