Northside Lexus

I am a handicapped individual and after viewing car on lot with my wife we drove to front office.got out of our vehicle and while looking through the front windows passed several salesmen sitting at their lot with my wife we drove to front office.got out of our vehicle and while looking through the front windows passed several salesmen sitting at their desks and staring at their phones. Jared States was the only salesman to meet us at the front door. Jared was very knowledgeable about the vehicle we were interested in. Jared brought the car up to side door for viewing and test drive. In a short amount of time we closed on the deal and Jared had the vehicle ready the next day for us to pick up. This was our third Lexus to buy and second from Northside Lexus. Mr. States is a definite asset to your facility and should be commended. More

I found the car online, set an appointment, I was out with the car within 1 hour! with the car within 1 hour! More

Ashley was very professional. Explain everything very well. I would definitely refer her to family and friends. Explain everything very well. I would definitely refer her to family and friends. More

Donnie made our car buying experience so easy. He went out of his way to resolve an issue with the car's sunroof. He did not pressure us in any way, he was very transparent about the used cars on He went out of his way to resolve an issue with the car's sunroof. He did not pressure us in any way, he was very transparent about the used cars on the lot. I would highly recommend him to anyone buying a vehicle. The only thing about the transaction that was not great was during signing, the employee was eating lunch while we were in the office and it smelled terrible. More

The place is nice, now the customer service this time with the finance guy was awful, and all just because I decided not to get their $3600 car repair insurance. If Lexus wants this insurance protection with the finance guy was awful, and all just because I decided not to get their $3600 car repair insurance. If Lexus wants this insurance protection to be mandatory, why do they give the option to the customer? That means I can decide if I want it or not. But the guy got angry and started to treat me like if I was the most stupid person in the world because I wasn't getting it. Like if he would be the one that would have to pay for the repairs if any, for me not having the insurance. And I told him why I wasn't getting it, within one or two months of starting my lease on the Lexus 350 RX I noticed that the passenger door wasn't closing as smooth as the other doors, you have to push it harder to close it, and I took it to the dealership so they could check it AND fix it because it had warranty right? guess what? they said, nothing we can do, we don't find that to be a problem, you will have to use it like that" Oh yeah what about the stupid warranty, I bought a Lexus car because of their excellent QUALITY and now you tell me that? Then when it was time to sign the docs I asked him to explain me about one of the pages I had to sing, because he was talking too fast, and my first language is not English, he was like hey "is only your information don't you see?" And I could see his unpleasant gestures because he had to go back and explain something "that was supposed to be clear". Another thing, he mention to me that a new car warranty is till 50 000 miles, I got that car New, and I'm buying it, now he make me sign a doc that says "like is, not warranty" but my car only has 43500 miles on it, that means that Lexus is not even respecting the original warranty they offer!! In the end I just wanted to leave that place. So over all that guy Darrel K needs some better customer service, your business is about customer service. On the other hand, the sales person Joe Breaux was really courteous to me and he answered every question I had. More