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Northside Lexus

Spring , TX

4.9
6,970 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,970 reviews

December 29, 2023

Lisa was very nice and kind. Everything was good except for Darrel. He was not kind. He looked so kind when I met him first. He became increasingly cynical after I didn't select More

by qchul82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Scogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2024 -

Northside Lexus responded

We're sorry to read about your experience. It's important for us that all our customers feel valued and respected, so it's disappointing to learn we didn't meet those expectations this time around. We take feedback like yours seriously as it helps us improve our service quality. If you'd be willing, could you please reach out directly? We would appreciate the opportunity to discuss this further with you and address any concerns or questions you may have left unanswered due to your recent visit. Thank you, Doug Gilmer - Finance Manager - 281-569-3477

December 29, 2023

The best experience we have had buying a new car. We will definitely be back when it's time for a new one More

by wootg42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Northside Lexus responded

We're delighted to know that you had a great car buying experience with us at Northside Lexus! We look forward to seeing you again when it's time for your next new vehicle. Safe travels until then!

December 29, 2023

I have bought/leased several cars from this dealership and they have always made my experience pleasant and efficient. I usually go in not totally sure if a deal can be made or if they have the car I want More

by KFECHIK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Northside Lexus responded

We're delighted to know that you've had consistently pleasant and efficient experiences with us at Northside Lexus. It's great to see Marcus and Jared could assist you effectively! Thanks for your continued support, we look forward to serving you again when the time comes!

December 29, 2023

Lisa did a great job of taking care of me. The only negative thing I could say is the used car manager trying to lowball my trade by $8,000. More

by calitexan1983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Scogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy did well but don’t remember his name
Jan 02, 2024 -

Northside Lexus responded

Calitexan, we're glad to know Lisa took good care of you at Northside Lexus. We appreciate your feedback on the trade-in experience and will certainly consider it for future improvements.

December 28, 2023

This is my 4th Lexus to purchase from Northside Lexus. Always an excellent experience. Luis helped me to find the perfect car and was very helpful with the entire experience. I highly recommend Northside More

by nicoleowens428
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

Nicole, we're delighted to know you had another excellent experience with us at Northside Lexus! Your recommendation means a lot — we'll pass on your kind words to Luis and the team. Enjoy your new Lexus!

December 28, 2023

Excellent, friendly people who work with you and don't rush. I highly recommend them. More

by tsoufflas2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

Thank you for recommending the Northside Lexus Team! It's an honor to have earned your support!

December 28, 2023

Friendly greeters at the front door and nice atmosphere. Sale people let me browse in peace More

by TMARKSROBINSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Marshall
Dec 28, 2023 -

Northside Lexus responded

We are so glad you enjoyed your visit to Northside Lexus and our team left a positive impression. Thanks for sharing and leaving us a five-star review!

December 28, 2023

Ann was very helpful in the whole process of searching for a car for me and my family. She was polite and kind and was never pushy to get me to buy a specific car. Ann guided me to select the ideal car More

by rubenmendezmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anh Vu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

Ruben, it's great to know that Ann was able to assist you in finding the perfect car for your family at Northside Lexus. We appreciate your kind words and are here if you need any further assistance!

December 28, 2023

For a highline dealer the experience was underwhelming. The deal was not prepped very well prior to visiting the dealership even though we had all the details worked out including financing. The sales pe More

by compros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hector Villanueva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Northside Lexus responded

We're sorry to read about your experience. It's important for us that every customer feels valued and receives the high-quality service they deserve, and we apologize that we didn't meet those expectations this time around. Your feedback is valuable in helping us improve our services moving forward, and if there's anything else you'd like to discuss, please feel free to reach out directly. Thank you, Tyler Stephens - Pre-Owned Sales Manager - +1 (281) 569-3319

December 28, 2023

It was another great experience with Joshua. Even though he was extremely busy he made sure everything went smoothly. Truly appreciate what is 11th or 12th car experience.with Northside. More

by KKDTHIB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

We're so glad to know that Joshua made your experience smooth and enjoyable at Northside Lexus, even amidst a busy day. Thank you for continuing to choose us for your car needs!

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