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Northside Lexus

Spring , TX

4.9
6,910 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,910 reviews

April 30, 2023

Efficient. The communication was very professionally conducted, and the work was done quickly. TJ was amazing and will certainly ask for him on recurring visits More

by lauren.delafuente72@gmail.com
Recommend Dealer
Yes
Employees Worked With
TJ
May 01, 2023 -

Northside Lexus responded

We're glad to hear that TJ and our team at Northside Lexus provided efficient and professional communication during your visit. We would be happy to have you back, so feel free to ask for TJ on any recurring visits. Take care!

April 30, 2023

Very clean facilities. Nice people. Scheduled service and work was done as promised. Easy to make appointment also. More

by RICK.GOSS1958@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Christopher
May 01, 2023 -

Northside Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Northside Lexus team. Drive safely, and we hope to see you back!

April 30, 2023

Disappointed on this visit😔. In for a replacement valve stem & the technician nicked & scratched my undamaged wheel & may have attempted to hide it by not cleaning the wheel afte More

by fraytap
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Analy
May 01, 2023 -

Northside Lexus responded

We're concerned to hear about your negative experience. At Northside Lexus, we take pride in providing the highest level of service for all our valued customers. I want to apologize for any inconvenience caused. Please give me a call so that I can assist you with this issue. Thank you, Rob Ochoa - Fixed Operations Director - 281-569-3481

April 30, 2023

Don was excellent and attentive. I didn’t like finance department too much. After I decided to go with the purchasing option instead of leasing, I saw the guy’s attitude changed and More

by Khang416
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thiam Oum
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Northside Lexus responded

We're glad to hear that Don provided you with quality assistance during your visit. However, we're sorry to hear about your experience with our finance department. This is not the kind of service we pride ourselves on delivering. We'd love the opportunity to speak with you further about this and see what we can do to improve moving forward. If you are willing, please give me a call. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

April 30, 2023

Hector and Marcus were super nice and quick I was satisfied with their service for my IS 350! More

by Stephanie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Northside Lexus responded

Stephanie, thank you for the review! We appreciate your business and hope to see you back again at Northside Lexus!

April 30, 2023

Everyone was nice and helpful. First Lexus and so far so good. Very satisfied 😌. Thanks. More

by nmsmith0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Northside Lexus responded

Thank you for the review! We appreciate your support and hope to see you back again at Northside Lexus!

April 30, 2023

Top notch. Clean work area. Impressive business process. Real impressive work area but this survey stinks. More

by Riddler47@ymail.com
Recommend Dealer
Yes
Employees Worked With
Michael Featherstone
May 01, 2023 -

Northside Lexus responded

Thank you for the review and for this feedback. We appreciate your support of Northside Lexus and hope to see you again down the road. Safe travels!

April 30, 2023

Very enjoyable and professional Great fast convenient trustworthy excellent clean friendly welcoming atmosphere communicative one of a kind More

by ao.ortega
Recommend Dealer
Yes
Employees Worked With
Christopher Sanchez
May 01, 2023 -

Northside Lexus responded

We are thrilled to hear that you had a very enjoyable and professional experience at Northside Lexus! We take pride in being fast, convenient, and trustworthy, and we will be sure to pass along your appreciation to the team. Safe travels!

April 30, 2023

Javier literally helped me purchase my dream car within less than 48 hours, with 24 hours after that he had it ready for pick up. Javier listened to what I wanted and didn't try to persuade me to get somet More

by kkincaid21@icloud.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Calderon
May 01, 2023 -

Northside Lexus responded

Thank you for the kind review! We are thrilled to hear that Javier delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Northside Lexus!

April 29, 2023

Very patient in answering my many questions! I didn't feel rushed or forced to make a decision. Every is very friendly! More

by lauralenyk@gmail.com
Recommend Dealer
Yes
Employees Worked With
Michael Townsend
May 01, 2023 -

Northside Lexus responded

We appreciate you taking the time to leave such a kind recommendation for Northside Lexus, Laura! We're glad that our team was able to answer all your questions and provide you with friendly service. It was an honor to assist you and we hope to see you again down the road!

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