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Northside Lexus

Spring , TX

4.9
6,973 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,973 reviews

May 30, 2020

A very pleasant car buying experience! We’ve been without a Lexus in our garage for quite a few years and realized how much we missed the quality of the car and the service of the dealershi More

by JOHNHUB40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gardner
Jun 10, 2020 -

Northside Lexus responded

We're so glad to have you happily driving a Lexus again and appreciate you giving us the opportunity to create a great shopping experience for you all. We're thrilled to be able to welcome you to our new home and look forward to seeing you when you visit for service. Thanks for experiencing amazing with us.

May 30, 2020

Prompt service, excellent follow up from Larry Kidd. Thank you Northside Lexus for being clean as a whistle, quiet (no drama), for being helpful, prompt and kind. Larry Kidd and Marcus Atkins were aweso More

by VLOU1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Kidd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

Awww, thanks so much for your kind words VLOU1945! We are so glad you enjoyed shopping with us! We've been in our new home for almost a year and we're still blown away by how beautiful it is and how fortunate we are to be able to share this amazing space with everyone! Larry and Marcus will be excited to hear your feedback. Thanks again for shopping with us!

May 30, 2020

Third attempt to post my review????????/ My first review was heart felt. It properly expressed my feeling towards the dealership. I could not ask for a better representative of your dealers More

by RGHARRIS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Northside Lexus responded

Hi RGHARRIS01, Thanks for letting us know about your great shopping experience. Joshua will be happy to hear that you and your wife enjoyed shopping with us. We sure wish we could control that 25 word count setting as well. We know there are a million requests for reviews these days and we appreciate you taking the time to deal with the quirks of this Dealer Rater system. Submitting three times, my goodness, thank you!

May 30, 2020

Salesman Mark Green was exceptional and a joy to work with. Great experience!! Salesman was great to work with, facilities were excellent and we are enjoying our preowned car. We came to the dealership to see More

by gbajgier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

Thanks so much for sharing your experience and feedback with us, gbajgier. We really appreciate it. It is a strange time to be out and about buying cars. You are correct that we are short staffed. In response to COVID-19 safety precautions and the closures throughout our community, we chose to furlough almost 100 team members. It was a tough process. We are so glad that things are starting to return to normal and we are bringing our staff back in stages as we follow all CDC recommendations for safety. We are going to continue to do all we can to maintain a safe and clean environment for everyone and we thank you for your understanding of the situation.

May 28, 2020

I would like to say the accommodations of this dealership was nothing short of outstanding. Every question I had, was answered the staff was EXCELLENT. If there were 7 stars to be given they surely deserve i More

by DSUTTON891
Recommend Dealer
Yes
Employees Worked With
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

What a wonderful review, DSUTTON891! We do always shoot for all the stars! We are delighted to hear that you had a great experience shopping with us. Thank you so much for your business and for your wonderful feedback. We look forward to assisting you next time at Northside Lexus!

May 27, 2020

Long time Lexus owner, first time Leaser.. Excellent. Process couldn't have been easier. Everyone was polite and courteous as well as knowledgeable I will certainly go back to Northside Lexus More

by bmason30
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Jun 10, 2020 -

Northside Lexus responded

We can’t thank you enough for your support of Northside Lexus. Thank you so much bmason30!

May 27, 2020

I love the new Lexus it’s wonderful it’s beautiful looks like a hotel I had a everything that needed to be done was taken care of right away very pleasant experience Caleb took good care of me Sandra Whi More

by Sandra
Recommend Dealer
Yes
Employees Worked With
Caleb Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crowe
Jun 10, 2020 -

Northside Lexus responded

Hi Sandra, Thank so much for your kind words. We feel so fortunate to be able to share our amazing new facility with everyone. We're so glad you enjoyed our beautiful space. You are so right, it's like being in a hotel, so bright and open. We look forward to seeing you at your next service. Be safe and well and happy in your Lexus!

May 27, 2020

Eddie is very professional, knowledgeable, and helpful. He and everyone I had contact with at Northside Lexus made the car buying process easy. I am very pleased! More

by Julia
Recommend Dealer
Yes
Employees Worked With
Eddie Washington, Chase Fisher, John Hankins, Brent Penn
Jun 10, 2020 -

Northside Lexus responded

Julia- We are so happy to know that you enjoyed working with Eddie and our Northside Lexus team! Thank you so much for your business. We wish you many happy miles on the road and look forward to your next visit with us.

May 26, 2020

Purchase of Vehicle Drove in from out of town 3.5 hour drive. Had the vehicles we were interested in up front and ready to test drive. After the test drive we were able More

by stephenh4808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

Hi stephenh4808! We are so pleased that Rex took such great care of you, and got you into a vehicle you love and quickly back on the road! We know that it can be tough to shop for a vehicle and shopping from out of state can be a whole new level of challenging. Thank you for giving us the opportunity to make it easy for you. Congratulations on your vehicle and thank you again for shopping with us at Northside Lexus.

May 26, 2020

Overall l was disappointed with my service, especially from the finance department. I had at least 5 unauthorized inquiries, my c score was779, husband 759. More

by charlesstamps9
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hovenden
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