We had one positive experience and one negative. But the negative was so negative that I would not recommend this dealership. The first deal went smoothly and we were very happy with the dealership. The second deal was an entirely different story. We were looking to trade in our Infiniti for a Mercedes convertible. The negotiation process was dragging on coming to terms on a lease payment. In the middle of negotiations with our saleman Landon sales manager Mara jumps in and starts moving around numbers on the computer. Does not introduce herself and just starts negotiating. During this process I asked Mara if she cleared any of this with the bank. She tells me she didn't even pull my credit. Wait a minute we have been negotiating a lease payment all this time and you did not even look at my credit?!?!?! "We just assume everyone is a Tier One Customer" This must lead to a lot of awkward moments, what percentage of the car buying population is actually in Mercedes top credit tier?
After finally coming to terms on a monthly payment we need to go home and pick up our trade and we tell them we will be back in about 4 hours to pick up the new car. We were set to pick up the car at 5pm. At 4:40 pm we receive an email from Landon that Mercedes did not approve the deal and needed more income. No phone call an email.
They left us hanging on this deal all afternoon and wasted most of our Saturday. I sent a very negative email reply about how bad the situation was handled. This could have all been avoided if someone at the dealership just talked to Mercedes Credit.
Mara left a voicemail with a poor excuse that they were negotiating with the bank. I call BS on that. we were picking up the car at 5, I doubt they even submitted this before 4 pm.
I received another voicemail from Finance manager Chris Stanford who wanted to explain their procedures.
No appologies or anything, I have no interest in hearing about Park Place Procedures. There is no excuse to leave your customer hanging all day long and then send an email when we were already on the way to pick up the car.
I don't know what the issue was with Mercedes Credit, we were approved by BMW finance the next day at essentially the same payment. We purchased from Autobahn BMW and would highly recommend them over Park Place.