Quality Subaru

I took my car for service at Quality Subaru back in January. Without going into too much detail, I had some issues with my car in the weeks following the service. The issues may or may not have been January. Without going into too much detail, I had some issues with my car in the weeks following the service. The issues may or may not have been the fault of Quality Subaru. I wrote a detailed letter to the service manager, general manager and the owner Joe, explaining my grievance, not expecting to hear anything back. They responded by calling me into the dealership to discuss my dissatisfaction. I met with the service manager and the owner. They did thorough research into my issues. We each explained our side of the situation and came to a settlement that was more than fair. I don't know of anyone else who would do what they did. It was very clear to me that they really cared about my experience with them, and Joe went FAR above and beyond my expectations. More

My first ever dealership car-shopping experience was made smooth and enjoyable by Helena. She was so helpful and straight to the point while being kind and very understanding. She didn't push to buy or discu smooth and enjoyable by Helena. She was so helpful and straight to the point while being kind and very understanding. She didn't push to buy or discuss financing when I said I was only looking to test drive. She walked me through the features and pros and cons of certain models and trims. Even if I don't end up buying a car from this dealership, I would definitely recommend them and especially Helena! More

I would like to thank everyone at Quality Subaru- Wallingford. My family have purchased / or leased 10 Subaru vehicles over time. The last 7 have been from your dealership. The sales/service/parts Wallingford. My family have purchased / or leased 10 Subaru vehicles over time. The last 7 have been from your dealership. The sales/service/parts are always extremely helpful with any questions, concerns, or even last minute switching of auto purchases. I will not go to any other dealer for any other brand of car in the foreseeable future. Thank you Joe for choosing such a great staff, and the Air Force Hat. More

Best car buying expierence ever! From the moment I inquired online to the moment I stepped foot in the dealership, I was wowed! With all this COVID panic, I was afraid to set a appoin From the moment I inquired online to the moment I stepped foot in the dealership, I was wowed! With all this COVID panic, I was afraid to set a appointment, but was assured of the sanitation process. And boy oh boy was I WOWED , my chair was sanitized right in front of me. Everyone was wearing masks. My salesperson pulled the car around and sanitized it right in front of me! I went by myself on the test drive. Hassle free pricing and no need to negotiate as pricing was spot on. Thank you Quality Subaru! More

We had such a great experience at Quality Subaru with John Melchiore.He was very thorough and honest with us. He went above and beyond. We highly recomend him.We haven't had such a positive time at a car John Melchiore.He was very thorough and honest with us. He went above and beyond. We highly recomend him.We haven't had such a positive time at a car dealership as at Quality. More

Tony Oliva was very patient and super knowledgable as he helped me find the right Subaru that fit me and my lifestyle to a T. Everyone at Quality Subaru was very professional and helpful. Tony showed me wha helped me find the right Subaru that fit me and my lifestyle to a T. Everyone at Quality Subaru was very professional and helpful. Tony showed me what a no pressure salesman is like and I loved it. I will buy my next Subaru at Quality Subaru, definitely. More

Tony was knowledgeable and professional. He listened to my needs and focused on my desire to purchase a new to me Subaru. Thank you for an outstanding and positive Subaru experience. my needs and focused on my desire to purchase a new to me Subaru. Thank you for an outstanding and positive Subaru experience. More

Exceptional Service Even in the time of COVID this was a pleasant and EASY car buying experience. From pricing prior to even arriving at the dealership on both a Forreste Even in the time of COVID this was a pleasant and EASY car buying experience. From pricing prior to even arriving at the dealership on both a Forrester and Outback, to ultimately having to search greater New England for the car that fit my exact specifications in a short 4 day time span, and ultimately being able to register the car to my out-of-state address this experience was nothing short of exceptional. I cannot recommend Quality Subaru enough. Even though I live out of state at this time, I will be doing all of my servicing at the dealership. More

New Brakes It was time for new brakes on my 2013 Subaru Legacy. As always, another wonderful service at Quality Subaru. Thank you so much Jonathan and the enti It was time for new brakes on my 2013 Subaru Legacy. As always, another wonderful service at Quality Subaru. Thank you so much Jonathan and the entire service staff !! More

Tony was very professional and knowledgeable about my 2020 Forester, which I just love! He was awesome to work with. He has answered all my questions that I have had so far...I am sure I will have more 2020 Forester, which I just love! He was awesome to work with. He has answered all my questions that I have had so far...I am sure I will have more LOL Tony has followed up with phone calls to see how it was going. I will certainly recommend him to friends! More