Rallye Acura

Process was made easy. Gave me my price, knowledgeable, Dotted the i's. And crossed the t's. Very comfortable atmosphere. New renovation is top notch. Just about everything Gave me my price, knowledgeable, Dotted the i's. And crossed the t's. Very comfortable atmosphere. New renovation is top notch. Just about everything you could want. More

Excellent experience, helpful and attentive personnel, we got the offer that we could not refuse, price was right, everything we needed was there and more. Wi experience, helpful and attentive personnel, we got the offer that we could not refuse, price was right, everything we needed was there and more. Will do it again. More

Professional service Very professional service from very professional employees. The service that was accomplished in a timely manner and I was apprised of the progress b Very professional service from very professional employees. The service that was accomplished in a timely manner and I was apprised of the progress being made. The service was completed with a nice car wash. More

People were friendly & helpful Hello, Staff was friendly & helpful but wait times to get sales help are waaayyy too long. Need to have more sales staff on hand for the busy days Hello, Staff was friendly & helpful but wait times to get sales help are waaayyy too long. Need to have more sales staff on hand for the busy days. I leased an Acura at Rallye 3 years ago and had the same issue. My initial visit was on a Saturday and I actually walked out after waiting over 45 minutes and no salesperson was available. I decided to go back another day and vowed that I would wait 30 minutes then leave and go to another Acura dealer. On the 2nd visit I was minutes away from my self-imposed 30 minute limit and ready to leave for good when I was finally helped by Julio Herrera who was very nice and I wound up leasing a vehicle with him. The same situation occurred this year when I stopped by the dealership because my prior lease was coming due. I was at the dealership on a Sunday and waited over an hour before the salesmen Andrew Barbot who was working with a customer approached me, apologized for the wait but said it was probably better if I returned another day because there were only two salesmen in at the time and both were occupied and would be for some time. I did return and leased an RDX from Andrew with assistance by Danny Park, both were very personable and helpful. Again, this is not about the people who were all quite very pleasant, the issue is there aren't enough of them to handle the activity. I'm a patient person and if I was ready to leave out of frustration I can assure you there are others that are leaving and not returning. I know if my wife was with me three years ago or on the most recent visit we would have left after 20 minutes and gone elsewhere. This has got to be even more of an issue for people with children who are waiting (and there were several of them). Anyway, you have a nice product and a great staff you just need to add more of them because it is without a doubt costing you some business. Regards, Michael Palone More

Transparency and top notch customer service Danny Park at Rallye Acura is a tremendous sales manager and provided excellent customer service in my search for two cars. I told Danny what cars I w Danny Park at Rallye Acura is a tremendous sales manager and provided excellent customer service in my search for two cars. I told Danny what cars I was interested in and at what price point - Danny gave me his best offer straight away. How do i know? The market (i.e. other Acura dealerships) provided real-time feedback that proved Danny and Rallye Acura were by far the most transparent team and fair offer in the tri-state area (I dealt with dealers in Queens, Westchester, Connecticut, and NJ). While other dealerships either didn't even call me back or told me their best offers were what was posted on their websites (not true), Danny was diligent in calling me back quickly and made himself available to answer any question I had. Once we finalized our terms Danny expedited the process to prepare the cars for pickup and I was in the dealership for maybe 45 minutes, which was also filled with friendly conversation because Danny knows the importance of building relationships and friendships with his customers...he wants to make sure you're happy and treated fairly. He even went out of his way to decorate my wife's car with bows. Julio Herrera did a great job having the paperwork prepared and getting the process wrapped up quickly. I'm extremely happy with my cars and my experience with Danny and Rallye is a large part of that. When searching for a car we know it can be frustrating...save yourself time and aggravation and go see Danny at Rallye. I promise you won't be disappointed. Lastly, for what it's worth I never write reviews. But the transparent way in which Danny negotiated and the excellent level of customer service warranted my writing this review. It's no wonder Danny is so successful and Rallye is the go-to Acura dealership. More

competent and knowledgable our salesman was William Vergez. He was extremely competent in all ways, knowing and explaining the car's features and having all paperwork completed our salesman was William Vergez. He was extremely competent in all ways, knowing and explaining the car's features and having all paperwork completed on time! More

OIL CHANGE I HAD AN OIL CHANGE, TIME WAS GOOD,,SERVICE IS GOOD ,,PRICE IS ABOVE AVERAGE HIGH,,, I continue to come to Acura because the service is good and fa I HAD AN OIL CHANGE, TIME WAS GOOD,,SERVICE IS GOOD ,,PRICE IS ABOVE AVERAGE HIGH,,, I continue to come to Acura because the service is good and fast and comfortable waiting area,, The price is higher than the average but so is the service,,,$ 50.00 FOR AN OIL CHANGE IS HIGH,,AND I THINK HIGH ENOUGH,,,IF YOU RAISE IT I WILL CONSIDER ANOTHER SHOP THANK YOU ACURA More

Nice customer service The customer service in Rallye Acura is very good. They are friendly and do their best to make customers happy. Breakfast is served in the morning. The customer service in Rallye Acura is very good. They are friendly and do their best to make customers happy. Breakfast is served in the morning. The entire showroom make people feel comfortable. More

Amazing experience Anthony pergolizzi is amazing. He is patient and caring in so many ways. He answered all my questions thoroughly and made me feel super comfortable du Anthony pergolizzi is amazing. He is patient and caring in so many ways. He answered all my questions thoroughly and made me feel super comfortable during the process of deciding which car to lease. He was very professional and respectful. I will definitely recommend him to my friends. More

Professional and Friendly. To date..I have always had a great experience at Rallye Acura. Love the new service setup and showroom. Just got my 5th Acura automobile. To date..I have always had a great experience at Rallye Acura. Love the new service setup and showroom. Just got my 5th Acura automobile. More