Rallye BMW - Service Center

The most Terrible experience with Carol the service manager. She gave me the run around for a refund credit I should’ve received. Check engine light was on the service center reset the sensors and char manager. She gave me the run around for a refund credit I should’ve received. Check engine light was on the service center reset the sensors and charged me $200.00…check engine light is back on a day later and the service center at a different location gives me a full invoice on parts that need to be replaced. Bottom line check engine light never came back on after my car was properly serviced and repaired. I should have received a refund of $200 for not being able to detect any issues. Carol gave me the run around. I sent her countless emails, phone calls with the service center at a different location, each time something was missing or documents emailed to her with my new invoice was not sufficient enough. It took over a week of daily back-and-forth. When she finally accepted the documents, she turns around and tells me no. We’re not giving you a refund. HUGE disappointment and waste of my time and energy!!!!!! Thanks BUT will never return again. More

Frank is the best and always looks out for the customer. He kept me well informed He kept me well informed More

I've had my care serviced at Rallye for 20 years. Always great. Love the video the technician sent of the evaluation of my car! Always great. Love the video the technician sent of the evaluation of my car! More

Working with Anthony on getting my vehicle serviced at Rallye BMW is always great. He’s always communicating through text and updating me the status of my vehicle. Highly recommend getting your vehicle se Rallye BMW is always great. He’s always communicating through text and updating me the status of my vehicle. Highly recommend getting your vehicle serviced here. More

Best dealer I’ve ever been to. The employees are all extremely welcoming and friendly. The employees are all extremely welcoming and friendly. More

If you are in the market for a BMW, Rallye is really your best option because you have to live with a dealer for the next few years and the service experience is just as good as the buying experience. best option because you have to live with a dealer for the next few years and the service experience is just as good as the buying experience. More

I have had positive experiences with Rallye previously, but the last time I was there (oil change for my X3) the license plate mount got knocked off and was hanging. After the service was completed I messa but the last time I was there (oil change for my X3) the license plate mount got knocked off and was hanging. After the service was completed I messaged the employee who I was dealing with asking if I could bring it back in to get fixed real quick. The mount was so loose it was no only scraping the bumper when driving but it was constantly setting off the sensor alarms and I would have 1 hour+ driving to do. I didn’t have the time to go home and fix it myself (I was on the way to class) and received no reply from the employee. Understandable since they were busy, but when I went back into the dealership I received an unhelpful employee who couldn’t resolve the issue. He didn’t know what to do and didn’t call anyone else over to help him. Instead, I pre fired the service myself with the singular drill he gave me. When I asked if I could continue to use the drill to attempt to fix it (I had to do the service myself since the employee didn’t know how) he declined and said they needed the drill back after a short while. He left me with a broken license plate connector, now beyond late to class, and told me “if I get pulled over just leave the plate on the dashboard”. I was unfortunately very disappointed with this past service. More

Everything was great with the servicing and Dennis is always great. Only problem was after the service I noticed my new BMW valve covers were switched with older ones. always great. Only problem was after the service I noticed my new BMW valve covers were switched with older ones. More

Service is quick and courteous - Chris Blanco is the Service Manager and he is extremely attentive, as is Chris Williams. As always I would give Ralleye 5 stars for service and performance. Service Manager and he is extremely attentive, as is Chris Williams. As always I would give Ralleye 5 stars for service and performance. More

Carol was awesome to deal with, and made the visit to Rallye a pleasure for me. Rallye a pleasure for me. More