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Russ Darrow Toyota of West Bend
West Bend, WI
1,126 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,126 reviews
September 29, 2025
Excellent service and excellent customer service 10/10 I am satisfied and happy with my truck am satisfied and happy with my truck More
by ale.almaguerrr97
Verified CustomerEmployees Worked With
September 26, 2025
Worker was very helpful helping me with the monitor for the stupid PIN number that shouldn’t be there the stupid PIN number that shouldn’t be there More
by mcddkaiz
Employees Worked With
September 24, 2025
Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More
by brian.douglas.jones
Employees Worked With
September 23, 2025
We loved this dealership. The personazlied videos from Matthew really helped, also the texting is what got us to come in. We were very happy when we did the deal in person as The personazlied videos from Matthew really helped, also the texting is what got us to come in. We were very happy when we did the deal in person as well. Finance Manager was a pleasure, all very kind people. Thank you! See you in the near future for our next car. More
by jocelynacuna
September 22, 2025
Professional, courteous and kept me informed about what was happening with my truck repair. Yep was happening with my truck repair. Yep More
by jkbrj
September 22, 2025
The service was fast and efficient. I was in and out in about 40 minutes. I was in and out in about 40 minutes. More
by WIZJR1976
Employees Worked With
September 21, 2025
Abigail Was very kind, helpful and knowledgeable. The work was done quickly and thoroughly and explained well including information on future work that should be done as the car ages. The work was done quickly and thoroughly and explained well including information on future work that should be done as the car ages. More
by Steve
Employees Worked With
September 20, 2025
Matthew was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. More
by jfrank1262
September 20, 2025
I arrived 10 minutes early to my appointment to install a front license plate bracket. It took 1.5 hours which is unacceptable. This was my first experience there but I don’t want to go back. front license plate bracket. It took 1.5 hours which is unacceptable. This was my first experience there but I don’t want to go back. More
by MAPaccountspayable
Employees Worked With
September 17, 2025
The dealer ship was very responsive my to my emergency repair need. The technician communicated what the issue was and kept me informed regarding when parts would be available and when my vehicle would be repair need. The technician communicated what the issue was and kept me informed regarding when parts would be available and when my vehicle would be repaired. The office staff provided a loaner car and made the whole process easy for me. Thank you! More
by JIMS_54
