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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,675 reviews
September 25, 2018
Great no hassle process I live South of Houston, so I was very hesitant at first when considering a used Ram truck in their inventory. However, Jess was extremely helpful th I live South of Houston, so I was very hesitant at first when considering a used Ram truck in their inventory. However, Jess was extremely helpful throughout the entire process over the phone and I ended up reserving the truck and flying in a couple days later to pick it up. Jess came in on her day off to be there when I arrived, and made sure I was able to inspect the truck thoroughly before proceeding to finance department. Mr. Barragan worked with me directly on the finance side, and I felt extremely confident in the final financing terms - which were better than the pre-approval terms I'd received from Capital One. He was very professional, answered all of my questions, and did not try to aggressively sell me any add-on items. All in all, probably the best car buying experience I've had, despite how far away the dealer was from where I live. More
by jrwerner
September 24, 2018
Great experience! 5 star ford with 5 star service. No wait time for assistance. Great customer service. Kaleb was ours sales consultant and was extreamly friendly and m 5 star ford with 5 star service. No wait time for assistance. Great customer service. Kaleb was ours sales consultant and was extreamly friendly and made sure our buying experience was a A1. The process was quick and easy. More
by Kyle T
Employees Worked With
Kaleb Willis
September 22, 2018
Outstanding customer service What nice people. Could not have made my experience any better. Kyle, Joe, Michael, Susan, Mike and everyone involved in my purchase a great big thank What nice people. Could not have made my experience any better. Kyle, Joe, Michael, Susan, Mike and everyone involved in my purchase a great big thank you. I would not change a thing. More
by Pam S.
September 18, 2018
Platinum service from 5 Star Went to look at a couple used Super Duty’s on the lot and was glad to have Kaleb show me what was available with all the pros and cons to both vehicle Went to look at a couple used Super Duty’s on the lot and was glad to have Kaleb show me what was available with all the pros and cons to both vehicles which in turn made my choice much easier. I Ended up with a Platinum S. Duty that was perfectly detailed and spotless at delivery. Couldn’t ask for a better personality and down to earth dude with all the right answers to my questions. Keep up the good work Kaleb! More
by Cmcarr
September 17, 2018
Great service This is my 6th car purchase from this dealership and it was the Best one yet. You have a great team. Both the sales and the finance person were super This is my 6th car purchase from this dealership and it was the Best one yet. You have a great team. Both the sales and the finance person were super friendly and easy to work with. More
by asiabasia
September 17, 2018
The Best Ford Dealership in Texas! We had a fantastic experience buying our new F-150 at Sam Pack's Five Star Ford Carrollton. Tim Little worked diligently to find the right Ford truck We had a fantastic experience buying our new F-150 at Sam Pack's Five Star Ford Carrollton. Tim Little worked diligently to find the right Ford truck to fit our needs. Working with him was easy. During the whole process we felt like everyone was helpful and doing their very best to meet our budget. Special thanks to Sales Manager Raj Patel and David Barragan in finance for putting the deal together. We love our new F-150 and highly recommend you stop by and see Tim when you need a new car or truck. This is the best Ford dealership in Texas! More
by JJB2015
September 15, 2018
Easy, fast and friendly This is my 3rd car purchased from Five Star Ford Carrollton. They never let me down. Fast, friendly and informative staff and process. I would recomme This is my 3rd car purchased from Five Star Ford Carrollton. They never let me down. Fast, friendly and informative staff and process. I would recommend, and have recommended, this dealership to everyone I know. It’s reassuring to have a dealership you can trust and cares about you More
by Kimmie79
September 14, 2018
Five Star Experience This is our fourth vehicle from this team. They certainly live up to their five star reputation. Quick l, painless, exactly what we wanted for the pri This is our fourth vehicle from this team. They certainly live up to their five star reputation. Quick l, painless, exactly what we wanted for the price we wanted. More
by Abrock64
Employees Worked With
Other Employees :
Brandon Matthews
September 13, 2018
Best buy Timothy was so helpful and honest. It was the best deal I have ever made. My process was fast and easy. I will recommend this dealer to friends and fa Timothy was so helpful and honest. It was the best deal I have ever made. My process was fast and easy. I will recommend this dealer to friends and family. Thank you very much! More
by Jonnyboy333
September 13, 2018
My Personal Vehicle Agent This has been our 4th vehicle in the last 2 years to buy from Mike. He has become a friend and personal vehicle concierge. Always on top of our reques This has been our 4th vehicle in the last 2 years to buy from Mike. He has become a friend and personal vehicle concierge. Always on top of our requests. More
by whysomuchinfo
