Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,544 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,544 reviews
May 09, 2017
Quality of care I was very impressed with David Ruiz and Lindsay Bass. They were very gracious, attentive, punctual, on the spot with what was available and what co I was very impressed with David Ruiz and Lindsay Bass. They were very gracious, attentive, punctual, on the spot with what was available and what could be done. No misconceptions or double talking. Both took time with me as I was a person not just a sale to get in and get out. More
by Gracie
Employees Worked With
DAvid Ruiz, Lindsay Bass
Helpful May 06, 2017
No empathy,negligent,car stopped in street after leaving Brought car in for hearing sounds in Nov.2016. Service person took info. Paid over $ 100 for diagnostic & result was oil leak. was informed oil runnin Brought car in for hearing sounds in Nov.2016. Service person took info. Paid over $ 100 for diagnostic & result was oil leak. was informed oil running off top & it's an engine issue..I just had engine rebuilt & was told take it back on warrenty which is what occurred although Ford got truck ready to drive to take to original engine shop...car stopped in middle of street 4 miles from leaving leaving Ford.. I called back to ask why would you put me (a female) in harms way that was negligent....all they had to do was say mam you can't drive the truck have it towed but after I paid they pulled it front like it's ready to go....WRONG....had no oil...then while truck stopped in street folks honking I could have been hit from the back of truck when I called Ford for tow, they gave number for their tow just to be told by tow company oh no, we can't take you to Garland that's past our mileage radius....so I'm stuck in street shouldn't have been told car could make it to original engine shop in Garland, a real expert or good customer service person with empath or human kindness would have said mam it won't make it call your insurance to have it towed....then finally after 2 hours in street after leaving ford my insurance tow company arrived & towed the truck to shop as the engine shop that did the engine asked why did FORD send you out to drive a car with no OIL....THE oil stick he put in was EMPTY NO OIL ON IT, DRY ( I kept pictures) ....NEGLIGENT....so next morning got rental car went back to engine shop & called Ford repair writer that was in charge of my service & he was loud & arrogant in tone saying mam you'll have to sue that guy if he doesn't work on your car, then both talked to one another on my cell phone about why no oil cas that caused the rips in engine, it should have been towed not driven...both men got into a hype talking match....I paid had it fixed, took off a day to relax my mind from two grown men being confrontatonal & all I want is a calm day of good service which NEVER HAPPENED ON FORDS END NOR other shop but I finally got an apology & service from other shop....FORD GAVE NO APOLOGY NO REIMBURSEMENT, NO NOTHING FOR SENDING ME ON ROAD FOR CAR TO STOP IN STREET AFTER LEAVING..SPOKE WITH FORD SERVICEMAN MANAGER & HE JUST KEEP SAYING YES MAM..REPEATEDLY ..NO SOLID SOLUTION JUST SAID, YES I'LL talk to Kevin...NO SOLUTION....VERY NEGLIGENT. Had I been hit by a pass by car while stuck in the street or hospitalized or on news for being put on road in car with NO OIL to take to a orginal shop....STILL DISSAPPOINTED & I have been a customer to that shop for years while living in ADDISON 10 YEARS.....VERY DISSAPPOINTING, NO EMPATHY, PROFESSIONALISM OR PROPER COMMUNICATION in sending a woman on road in a car you know leaked oil after diagnostic, having me pay & saying to me, you can make it there, it's ready.....IT WASN'T READY, IT DIDN'T MAKE IT & THAT WAS NEGLIGENT!!!! To Ford workers this is not about your egos, listen TO PEOPLE & DO WHAT'S RIGHT!!! BE ACCOUNTABLE WHEN YOU'RE WRONG & TAKE THE DEFENSIVENESS & EGOS OUT THE EQUATION!!! More
by DissappointedFordCustomer
May 06, 2017
Brent was awesome I would recommend this dealership and Brent to anyone. They were quick, attentive and very friendly. I was driving off in my new car within an hour. I would recommend this dealership and Brent to anyone. They were quick, attentive and very friendly. I was driving off in my new car within an hour. More
by ronni
Employees Worked With
Brent Estepa
May 05, 2017
Great job Jeff Flaishans did a great job. Very upbeat and easy to deal with. Got the car I wanted, got a fair deal, and everybody was happy. Jeff Flaishans did a great job. Very upbeat and easy to deal with. Got the car I wanted, got a fair deal, and everybody was happy. More
by Titanium
May 04, 2017
Best car-buying experience ever From internet chat with Sean Pinegar, all the way through the sales process, even through financing (unbelievable!), this was by far the best car-buyi From internet chat with Sean Pinegar, all the way through the sales process, even through financing (unbelievable!), this was by far the best car-buying experience we have ever been involved in. Sean even texted me several times and did significant legwork on his day off to make sure we were taken care of. We will be back, and we will certainly recommend this dealership and salesman to our friends! More
by ataan11717
May 03, 2017
Simple oil change I have been a loyal Sam Pack customer for several years. 3 new pickups! I have been attempting to get an oil change. Each time I am being told 1 1/2 I have been a loyal Sam Pack customer for several years. 3 new pickups! I have been attempting to get an oil change. Each time I am being told 1 1/2 to 2 hours, wether you are first thing in the morning or later. This is unexceptable. New facility, more technicians ect ect ect??? I have continued buying my pickups because of the way I was treated by the personnel. They tell me there is nothing they can do about the situation. Well, they have one more time slot because I won't be coming back! More
by Emo Black
May 03, 2017
EXCEPTIONAL SERVICE AND SALES STAFF! I purchased my 2017 Ford F-150 Platinum from this dealership and was extremely pleased with their team. They were very patient, explained all the feat I purchased my 2017 Ford F-150 Platinum from this dealership and was extremely pleased with their team. They were very patient, explained all the features to me properly and gave me the best price out there! I had done my research, visited 2 other dealers before buying from this dealership cause they simply beat everyone on price and were so much nicer than the other guys around! I'm very happy with the purchase and would highly recommend this dealership. I was helped by Sean Pinegar and he truly went above and beyond to accommodate all my requests. I was unable to pick up the truck for a couple days after purchase and the weather got really bad, Sean made sure that he had my truck safely tucked away so it wouldn't get dirty. He even sent me pictures and video's so I would know its safe and not worry too much. This to me is personalized attention which is rare to find these days. Thank you guys! More
by rage2002
May 02, 2017
Short sweet and to the point In the realm of new car hunting it can be to some a PAIN. However our experience at this dealership was as described short sweet and to the point. Fir In the realm of new car hunting it can be to some a PAIN. However our experience at this dealership was as described short sweet and to the point. First called for specific unit we wanted and was told we can get what you are looking for no problem. Brought in a dealer trade unit spent bout an hour one morning came to an agreement on price returned on Monday and off we go in a new Explorer. Great experience. Thanks Guys More
by hotrod
April 25, 2017
new ford truck nice guys this is my 5th car from them I will go back always this is the first time I by more cars from this then any other nice guys this is my 5th car from them I will go back always this is the first time I by more cars from this then any other More
by mikealnaser
April 25, 2017
Found a new Dealership for friends and family Melanie Lucero Was friendly and professional She was able to accommodate all of our needs for a car purchase. The staff in general were helpful and no Melanie Lucero Was friendly and professional She was able to accommodate all of our needs for a car purchase. The staff in general were helpful and not overbearing. I will recommend 5 Star Ford to anyone who is looking for a vehicle.(even if they are looking for an inferior vehicle (not a Ford). Thank You for being 5 Stars. More
by Rickey Alterman
Employees Worked With
Melanie Lucero
