South Bay Hyundai

It took me four hours to get a oil change with no offer of transportation of transportation More

Staff - friendly & warm Service - quick and efficient Waiting area- very pleasant nice beverages and snacks Waiting area- very pleasant nice beverages and snacks More

Although I was able to get the car at the price I wanted I was not left feeling good with the process and interaction with the staff. It took over 3 hours to complete the deal. Each time the sales person wo I was not left feeling good with the process and interaction with the staff. It took over 3 hours to complete the deal. Each time the sales person would present me with numbers and I would take notes on the sheet and whenever I had a question he would take the sheet back to the finance room and come back with a new sheet and new numbers. He kept trashing the sheet I took notes with as if to confuse me and make me take notes all over again. At least two times I questioned that the terms they were verbally telling me did not match the numbers they were presenting me on paper and they had to correct them. Had I not called them out on the terms I think they would have made me pay more. They presented me 3 different term sheets that were formatted totally differently and made it very confusing to understand. I also walked into the finance office to show them a deal they had online that I asked them to match and the finance manager very rudely said NO it was impossible to match that even though it was published on their website. When I asked why he later said he made a mistake and that he could match it but I thought he was very rude. Finally the sales person said he would throw in a privacy screen trunk cover to get the deal done but later said none were available. My overall impression was that the sales tactics practiced at this dealership are not transparent and gives a poor impression of the level of service here. I wish they would not have made promises they didn't intend to keep with the add ins and that they would not try to hide the numbers each time they presented an offer to me. More

Kei was really helpful in understanding my issues and set me at ease with my concerns. me at ease with my concerns. More

Omar and Steven were a pleasure to work with. They understood what I was looking for and accommodated my requests. They understood what I was looking for and accommodated my requests. More

Great work good teamwork. Waiting area was clean as well as the bathroom. Thanks for working on my car. Waiting area was clean as well as the bathroom. Thanks for working on my car. More

After few visits an explain the issue of my car we got a deal and Nicole was really helpful and understood the issue with my car. Thank you so much. deal and Nicole was really helpful and understood the issue with my car. Thank you so much. More

Jack was very hopeful, and amazingly with resolving our issues and just overall amazing costumer service issues and just overall amazing costumer service More

I only have good things to say about my experience here. The staff was extremely friendly and insightful in every way. The staff was extremely friendly and insightful in every way. More

My wife and I had an amazing experience purchasing our new 2025 Hyundai Santa Fe at South Bay Hyundai. From the moment we walked in, the team made us feel welcome, and MJ went above and beyond to ensure a new 2025 Hyundai Santa Fe at South Bay Hyundai. From the moment we walked in, the team made us feel welcome, and MJ went above and beyond to ensure a smooth and enjoyable buying process. MJ was knowledgeable, patient, and truly listened to what we were looking for. He walked us through all the features of the Santa Fe, answered every question we had, and made sure we felt confident in our decision. There was no pressure—just genuine customer service and a willingness to help us find the perfect vehicle. The entire process, from test drive to purchasing, was seamless and efficient. We couldn’t be happier with our new Santa Fe, and we highly recommend MJ and the team at South Bay Hyundai to anyone looking for a stress-free car buying experience. Thank you, MJ, for making this such a great experience More