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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,308 Reviews

5,308 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 05, 2023

Such a great team and provides excellent service! Would receive them to anyone and everyone. Thanks More

by brycemom49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horatio Doregos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 05, 2023

I buy all my cars from this dealership. All the employees are so kind and respectful. 4- Subaru’s and 1- Lincoln in 4years. Mel Dobbs is the man to see!! More

by SBFOTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
Apr 05, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Always great to hear positive feedback from you!

Apr 05, 2023 -

SBFOTOS responded

I always have a positive time when I am there. Mel Dobbs! Mel Dobbs! Awesome Salesman!

April 05, 2023

EASY TO MAKE AN APPOINTMENT AND CHANGE IT DUE TO CIRCUMSTANCES. ALL STAFF ARE GREAT FOLKS. More

by hbfreedyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 05, 2023

The staff met and exceeded all of my expectations. The work was completed as stated and no pressure to buy any extras. More

by SALLS80230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt
April 05, 2023

Since purchasing the vehicle have not returned for service but have been using the dealership for years. More

by JCMONTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
Apr 05, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 05, 2023

Very easy to work with with the service department. Scheduling, check-in and service were all quick, staff was friendly. More

by MALOWI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 04, 2023

I purchased a Rogue in 2016 & got the environmental pkg for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me More

by sohappy2be
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Ferguson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Munsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl who greets everyone and answers the phone is wonderful!! Helpful and very professional!!
Apr 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 06, 2023 -

sohappy2be responded

Sallie Godwin. 540-309-5036 My concerns are listed in my review. I specifically asked why I had to get my seats cleaned as a Courtesy and only surface cleaning but was told it was never ran thru the warranty company and in doing so the stains kept coming back over and over. I showed my contract where I paid for the 7 year warranty and it was very expensive!! I was told it would be a lot of legwork so instead of using my paperwork showing where I paid for the warranty, apparently every time the seats were done it was surface cleaning not extraction which is what I paid for!

April 04, 2023

Great people, great service, on time, affordable work done in a very clean shop and dealership - with free coffee! More

by timothyfhg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 03, 2023

Every time I service my car the staff are very accommodating and friendly and make sure I'm the most comfortable and are always efficient and honest when they service my car and make sure to updat More

by vsimonliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2023

Good service every time. Quick communication, very thorough. Vehicle was done before promised. Thank you. More

by MCOLEMAN986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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