Subaru of Jacksonville | Page 238

From the time we entered the doors until the we left with our new vehicle our experience was wonderful. From our Saleman Kevin Hinkle to AJ Miller our closing manager. Would highly recommend this dealersh our new vehicle our experience was wonderful. From our Saleman Kevin Hinkle to AJ Miller our closing manager. Would highly recommend this dealership! More

He is the best! Actually I heard his name from my friend who was heard by his wife. Even though he and his wife didn't buy from him. Juan is kind and good enough th Actually I heard his name from my friend who was heard by his wife. Even though he and his wife didn't buy from him. Juan is kind and good enough that his name transfered into networks. And I feel the same too. He was kind, and let me know which discount I can get and can't with reason kindfully. And he explained every single piece of information as he could. Fee was reasonalbe, price also. I will recommend his name to my friend! More

I've bought four Subaru cars from SOJAX in the past ten years. Every time, everyone was easy to work with. The buying process is efficient and hassle free. In both the sales and service departments, everyo years. Every time, everyone was easy to work with. The buying process is efficient and hassle free. In both the sales and service departments, everyone is knowledgeable and communicates well. I feel that SOJAX respects and appreciates its customers, so I keep coming back. More

Juan is very professional, knowledgeable, and personable. He made the purchase of our new Subaru stress free and enjoyable. Thank You Juan! He made the purchase of our new Subaru stress free and enjoyable. Thank You Juan! More

I bought a 2008 Toyota Prius. I was shopping for my elderly mom online because I live 1k miles away from her. I saw the dealership reviews and thought they'd be a safer pick than I was shopping for my elderly mom online because I live 1k miles away from her. I saw the dealership reviews and thought they'd be a safer pick than a less reputable dealership. That proved spot-on. I was communicating entirely by email/text/phone with multiple dealerships simultaneously, but only Tim & Subaru of Jacksonville were responsive, informative and followed through with my requests. One dealership didn't get back to me until after the vehicle from Subaru was delivered by Tim. I texted, them back "sorry, you were too slow. I've already bought a Prius and it's been delivered." During the process of vetting out the vehicle, Tim offered to take a video of the vehicle (without me asking for it). He highlighted any damage (minor scratches/dents) transparently. They updated paperwork multiple times due to me having a detail wrong or outdated. Tim remained patient. Communication was consistently responsive, respectful and clear. Follow-through was thorough. The vehicle was used, priced aggressively and yet they still sunk at least 20% of my purchase price into repairs/maintenance to make it up to their standard. While driving quite a distance, a check engine light came on. Tim returned, fixed it, and reattempted delivery. It was something that would only come on if you're putting many miles on at once and warming up the engine, so I don't think anything was being hidden. He immediately communicated and had the Subaru mechanics fix it same day. (It's a 2008 so I am realistic, even with a Toyota, problems will happen with a 15 year old car). Upon delivering the vehicle to my elderly mother (about 100 miles away), a thorough explanation on how to use the Prius was provided by Tim. My mom appreciated his help. She confirmed the condition of the car was good. She's been driving it for a couple of days now, and no mechanical problems exist. Overall, I'd give them an A+. Furthermore, I was stunned to see the lack of interest/response from competitors. Only 1 Toyota dealership out of 8 that I contacted got back to me. And that was the one that was so slow, uninformative and not respectful that I told it to them straight - snooze you lose. Use this dealership. More

Just purchased our 2nd Subaru Crosstrek. .. Mark makes the transaction quick and smooth. No games and no hassle when working the numbers between trade in to new purchase. Highly recommend... .. Mark makes the transaction quick and smooth. No games and no hassle when working the numbers between trade in to new purchase. Highly recommend... This is the better way to purchase a new car... and Yes... I drove a Subaru and I bought a Subaru... (Twice) More

Everyone I dealt with were very helpful, especially Juan, Matt, AJ and Anna. They made the experience as painless as possible. This is the second Subaru we've purchased from this dealer and probably won't Matt, AJ and Anna. They made the experience as painless as possible. This is the second Subaru we've purchased from this dealer and probably won't be the last. More

Tim was so helpful and patient with us! He really made the process easy and was so friendly. Thank you Tim for all your help! He really made the process easy and was so friendly. Thank you Tim for all your help! More

Kyle and Ryan took excellent care of me and took what is generally a very long, tiresome, and frustrating process and turned it into one of pure enjoyment. I couldn’t love my new Subaru more and I’ve got th generally a very long, tiresome, and frustrating process and turned it into one of pure enjoyment. I couldn’t love my new Subaru more and I’ve got the SoJ team to thank for bringing her into my life! More

Friendly, helpful and insightful, and awesome! He helped us get our dream car, and showed us all of its unique features! He helped us get our dream car, and showed us all of its unique features! More